Staff is always friendly and helpful. I prefer this location because they are welcoming. I went in…read moreto get notary services without appt and they saw me right away. It's a little farther of a drive, but worth it to be greeted with friendly faces.

Avoid this location! We made an appt at 2pm to open an account. When we arrived, the banker our…read moreappt was with told us we'll be with another banker, who was currently with another customer. At 2:20, we had asked if there was a reason the initial banker couldn't help us as we still haven't been seen. He stated "I have an appt at 2:30". After several employees later, we still couldn't get them to understand why taking a 2:30 appt before a 2:00 is poor customer service. Their reply was "we are trying not to keep pushing everyone back". Zero common sense and even worse customer service. Needless to say, this branch will not be seeing any of our business.

This is the WORST place to call and speak to someone. I called and was told I was 28th in the queue…read moreline and would get a call back. Many hours (6) later I called again. I was 22nd in the queue line. What happened to someone answering the phone? The web site is just as bad. It is tough to follow. Very Disappointed. I used to love dealing with Westmark. Now I can't stand it. I could go into a local branch, but it is a 80-mile round trip.

I have to be honest, I have always been happy with Westmark. They are always friendly and greet you…read morewhen you come in the building. We recently went in for an Auto loan at the Eastside branch in Idaho Falls. There was no wait, we got right in to see the loan officer, Pegi. Pegi knows here business and explains everything clearly, We couldn't be happier with the service we received. This is our second car loan through Westmark. Keep up the great work.

Westmark is awesome. Their staff is friendly and so is their new online platform. The lenders make…read morethe loan process quick and efficient. Thank you to the Team at First Street, they are helpful and friendly!

Sketchy business practice. I'm a trustee and inheritor of a family trust created by my father. It's…read morebeen almost a year since the death of my stepmother. We have discovered some shady dealings and have requested a detailed history of the account. The credit union locked the account and after multiple visits and a lawyer the funds were transferred. Yet Westmark sternly denies us the requested history. WHY would any institution deny a legal accounting of the accounts history? I and my siblings should have the right to see how the account was handled, yet we still don't have that history nor any explanation from them. Guilty of account mishandling by this institution? Without that account history how else should I feel? I highly recommend seeking a more honest, and customer friendly Credit Union or bank!

A great place to get a home mortgage. We particularly have enjoyed working with Trina Batte, who…read morehas assisted us in getting two mortgages. She has worked with us to get the best interest rates/points etc. that ICCU has to offer, and we came back even when the rates were fairly high. Their rates are competitive with most banks/institutions (we won't mention the not totally dependable banks) Assistance is quick, response is good, and we are/were very satisfied with what we currently have in our mortgages.

Right from the start, this credit union has been the best place for my financial needs. From…read moremortgage, checking accounts, auto loans and savings accounts are all comparable and competitive with other financial institutions. The difference here is that the personal really seems to care about getting the best service. They follow up and provide the best customer service for their customers. Very happy with ICCU

I have been a loyal customer of BOI for 7+ years. A month ago my purse was stolen. I promptly…read morecalled and reported my cards stolen and ordered replacements. A month later, I still have not received my cards. I called the branch to ask about them and they offered to order new ones again and they said it would be another 2-3weeks! I asked about a rush order and they wanted to charge me $90 to replace my cards. I asked about waiving the fee and they refused. This is absolutely terrible customer service. I will be taking my business somewhere else where the bank actually cares about their customers. Bank of Idaho is brand new in Boise and I will be letting everyone I know to steer clear.

Here's how this transaction went. Mom pushes intercom. Teller: "yes." (Mom looks at me like…read more.. Really? Where's the 'Hello!!?? Welcome to Bank of Idaho'??) Mom: "I need to make a withdrawal." Teller: "send in the tube." Mom: (quizzically) I'm sorry?? Teller: "send in the tube" (mom looks at me again with a face like 'Tawnie... Do you think she's being rude or is it just me???!!') Mom: uhhhh (as I am simultaneously having to explain to my mom what she needs to do, since this seems to be a Teller of very, very little words.) Mom sends up the tube and what follows is the sound of crickets chirping and then a seemingly robot person saying "Here's your cash. Thank you. Have a good day." I mean... At least I got my cash? But I much prefer Wells Fargo's friendly greetings and offers of suckers!

I have banked with MPCU for many years they are my go to when other banks wouldn't give me a loan…read morefor a vehicle this guys helped make it happen if i have had any issues they have resolved them and if they could not help with solution they got me where i needed to be to get it handled good people friendly atmosphere

Absolutely the WORST bank! I made less than $10 off of $18,000 over one year in a standard bank…read moreaccount. They switched it to money market which improved but my new bank still did better. They had a deal on cds with a higher interest rate and I was ready to pull the trigger when they told me it had to be "new" money. I was livid. I'm now 100% with mountain America. This bank is just awful. Oh back in the day they wouldn't give me a loan to start building credit and they do everything over paper in person. Such a pain in today's world. Website is from like the 90s. Just don't do it. Please. You deserve better.

We originally got a home mortgage from ICCU when we moved to Idaho Falls. They did require us to…read morejoin ICCU by opening a checking and savings account, but it has been a good relationship. We also opened a "high interest" savings account where we deposit our mortgage payments, and ICCU withdraws at the right time. As for this branch, which was near our home, we don't use it much (so much is electronic these days), but when we do go here, everyone is friendly, courteous, and extremely willing to help. We've mostly used them when we needed cash for some reason, or for Notary services. We've adopted them as our "home branch".

This location of Idaho Central Credit Union is great. They have individuals that work hard to…read morepersonalize your visits and, in my case, work with financing and loans. They talk in terms easy to understand, and knowledge needed to learn. They work well under pressure, and make sure that their customers receive top notch quality service.

Very friendly staff. A good bank to do simple checking accounts with…read more As far as loans, and other things, they seem to be understaffed. I've liked Chase because of the advanced online features, and their nationwide presence.

You should stop at this location if you like dealing with a bank that never answers their phone so…read moreyou can set up an appointment, and then when you do walk in to take care of something that requires an appointment, you get treated like crap because you didn't set up an appointment. All of your needs don't get met so then you have to call a completely different branch where it takes them less than 10 minutes to take care of what you need. Horrible branch for Chase Bank