Went for my first massage ever and I was initially nervous. Carla made me feel comfortable and she…read moredid such a great job relieving tension I had from pregnancy. Will definitely come back to see her!

Excellent massages for reasonable rates. I especially love the periodic emails offering discounts…read moreon last minute appointments.

I've had deep tissue and Swedish massage here and both were excellent. I really appreciate how…read morecomfortable and professional the spa is. Massage starts on time and lasts an hour. Booking is easy, parking right out front. It is clean and comfortable inside.

THE MOST UNPROFESSIONAL FACILITY There are so many reasons…read morewhy I don't recommend this facility. I scheduled my daughter's sweet 16 massage for her and myself only to find that there is no treatment room, the lobby is the treatment room the only thing separating the front desk/waiting area to the massage table is a curtain! It literally is arm's length away from each other. After dropping my daughter off for what was supposed to be a relaxing birthday massage, turned out to be a Jerry Springer show. The woman who apparently was in the "treatment room" which again was basically the lobby before my daughter was still in service so my daughter and I stepped out to give her privacy since there is no separation between rooms. I ran a quick errand while my daughter went back inside to patiently await her 3 p.m. massage that didn't get started until 3:10, and we arrived at 2:45 to be courteous and professional, unlike this establishment. Neither my daughter nor I either could tell you the therapist's name (which I believe is the owner) because she never introduced herself to my daughter, and when she finally took her into the "treatment room" she didn't even tell my daughter to undress before leaving the room, so my daughter had to ask her what garments to take off, in front her prior client mind you. Furthermore, when my daughter's massage began she could hear all of the noise from the other side of the curtain that consisted of traffic, and the sounds of the prior clients texting and photographing. To add to this entire situation the prior client (still sitting in the lobby/treatment room with her dog) then made a very stressful phone call on the other side of the curtain regarding her ride home and was huffing and sighing loudly before, after, and during that call. To conclude this entire disaster, when I then returned to the facility and heard the woman's stressed noises, I was concerned about whether or not my daughter could even enjoy her experience with all of the commotion, and when I discovered that there wasn't a separate treatment room, that feeling was amplified. In addition, the prior client had made a loud comment about how her phone was dying and then the therapist proceeded to engage in a conversation over my daughter regarding a phone charger, and then rudely told my daughter "I'm not doing this anymore, I'm going to leave the room and you can get dressed and go" far before the massage was over and proceeded to tell me that I was the rude one because the prior client had an "emergency" (which come to find out was that her Uber wasn't there yet) and that my daughter and I needed to leave. That being said, if you love hearing other people's conversations, texting noises, camera shutter clicking, along with being in bright lighting with no privacy, then this is the place for you. However, if you don't then stay away from "pamper me pink" This was the most unrelaxing facility and I have no idea how she has five stars aside from the fact that her friends or family must have been the ones to write the reviews. Please save yourself the time, money, gas, and energy that we didn't due to not knowing that there would be a million and one things that would go wrong, and on my daughter's sweet 16 nonetheless. If I could give a 0-star rating, I would because any professional LMT/owner would realize that it is not acceptable or relaxing for your current customer to hear you conversing with your prior client during the massage and over their body.

My wife referred me to Melissa at Inner Balance due to chronic neck and back pain that I'm in…read moreconstantly. Melissa has helped me immensely and I'm very appreciative of Her. She has the uncanny ability to understand ones physical discomforts and the techniques to ease them. She also guides you in maintaining a healthy physical being. She has a positive attitude and is very easy to discuss any physical issues you may have. I highly recommend her as a massage therapist. Ted Richard Norwich, Ct

I go regularly to Melissa Biggins for a sports massage and she does an amazing job. She always…read morefinds where my pain is originating from, and I can feel her massaging the knots away. The location is inside a gym, but the room is peaceful and quiet with soft music playing. You would never know there was anything going on outside. I always feel a millions times better when I leave. I highly recommend!

This is my favorite place to get pampered! I took my granddaughter to experience a day at the spa…read morefor her 14th birthday gift. She enjoyed it immensely. The spa has such a relaxed vibe. It's easy to fall asleep whether you are in the relaxation room or during a treatment. My granddaughter really wanted to get a massage but was a bit uncertain so we opted for the duet massage. We were in adjoining rooms with an accordion door that opened up so we could enjoy the massages together. The ladies did such a good job on us. We left feeling very relaxed. My granddaughter had a facial and her skin was absolutely glowing afterwards. She was happy to have had it done and kept talking about how soft her skin felt. We had lunch at Kensington's. We shared a delicious appetizer of Korean fried chicken. For lunch she ordered the steak frites and enjoyed every morsel. I had the caprese flatbread, which was delicious and light. Perfect for a day at the spa. We enjoyed the amenities they offer very much. There is a pool, hot tub and sauna to use throughout your visit. They offer complimentary snacks in the afternoon just outside of the spa entrance. She was so relaxed that she slept most of the 45 minute drive home. I'm so glad they allow 14 year olds there. My granddaughter wants to make this an annual event each year. She thought it was nice to walk around all day in a robe as well as enjoying everything the Spa has to offer. I'm hoping next year we can stay at the Inn. I've stayed there many times and love it.

My mom and I just got back from a wonderful weekend at the spa celebrating her birthday. We stayed…read moreone night at the Inn, enjoyed massages and the spa facilities, and ate at both Kensington's restaurant and the pub (in our white bathrobes mostly, ha!). We also did the afternoon tea, which was absolutely lovely and a good value. Our hotel room was clean, comfy, modern, and spacious. The spa facilities were also extremely clean and well kept, with the ladies locker room stocked with everything you could ever need. Every staff person we dealt with from the hotel to the restaurants to the spa was friendly and helpful. We really enjoyed the hot tub/sauna/steam room area.. yes, it was crowded a few times but I noticed that crowds in both the pool and hot tub areas tended to clear quickly and several times I had both to myself! I especially appreciated the thoughtful little touches everywhere, like cold washcloths available for post-sauna cooldowns and fresh flowers all over the place. The vibe was extremely relaxed and I appreciated that when staying in the hotel you get full use of the spa facilities even on check-out day. We had breakfast and lunch at Kensington's and also had the afternoon tea. Everything was delicious!! Good cocktails too. I wished the indoor pool had been larger to better accommodate busy times, and the spa treatments are definitely on the pricey side, but those are about the only two criticisms I can come up with about this place! We are hoping to make it an annual tradition!

I've been a consistent client for more than a year and a half and the month club is a must. It's…read morefree to join. You simply book once a month before you leave and you get a discount off your services. I work a blue collar job so for me regular self care is a must. I get to dictate exactly what I want during the session. (I pay for tier 3) If I wsnt just upper body- that's what we'll do. I see Lindsey and she's quite excellent at what she does. She always seems happy to see me but I think she's just a happy person in general and truly enjoys what she does! My husband sees Chris every month and that woman is the first person to massage my husband hard enough during a deep tissue! He's got thick muscles and no one wants to ever go as deep as he needs. She never lets him down! This cottage core spa is quiet, quaint and relaxing. The staff is very flexible and accommodating.

I had an amazing facial experience with Olivia @ Baah Spa. It was relaxing and rejuvenating and my…read moreskin looks amazing and feels great.

This was my first massage I have ever had. I'm 56 and deliver liquor for a living. Kimberly was…read morevery patient and professional with me with all my questions. From deep tissue to hot stones and neck pain and back pain I have had for years I left feeling like a new man. Atmosphere was incredible and private space with no interruptions. I recommend the 90 min full body. Amazing results.