I needed a specialty door part & Bella was the closest dealer who handled the particular…read moremanufacturer's parts. I made 2 phone inquiries with each conversation ending in a promise that the owner, whose name I have thankfully forgotten, would call back. After 3 days and no call I tried again and this time discussed the issue with him. He was helpful & ordered two (2) parts to be directly delivered to me. So far, slow, but it seemed like progress. When the package did arrive it contained only one. And checking the packing slip, that was all Bella had ordered. These were a hundred bucks apiece so happy, I wasn't. I had paid Bella up front. This time I could not get the owner on the phone after 4 attempts over 5 days. No answer to 3 emails either. So I eventually contacted the manufacturer and they fulfilled the missing part. After the complaint I did get an email from Bella's owner apologizing & offering what I thought was a pretty pathetic excuse. Bella is no longer a dealer for this manufacturer, fwiw.

If you want to be astounded by great customer service shop at Bella Hardware and Bath. Jeff and…read morehis team go out of of the way to assist in all facets of purchase and service after the sale.

Mike and Connie are amazing. Knowledgeable, connected, thorough and really nice people. Yhey make…read moredownsizing almost a pleasure. The new location is so convenient. Highly recommend Blue Ridge for estate liquidation, whether estate is for deceased of a living estate/downsizing.

Our estate sale did not go well. The owners told us they typically sale 95% of an estate but we…read moresold less than 50%. They promised things they didn't do, took some improvement papers out of the house after we asked them not to move them, then sent some unrelated documents in their place. Mike seemed to be very upset when asked about them. He was a very unpleasant person to deal with and seemed to blame any issue on someone else. I was warned not you use them but went against my better judgement. So glad to be finished with this "company"

We've been here twice for special cut wood for a remodel project. On our second order we got a call…read moreto let us know that our charge would be less than anticipated. We celebrated by buying an extra piece 12 foot piece of oak! Helpful and knowledgeable staff with lots of wood to admire down a scenic road off the beaten track. Neat place!

So I did find what I was looking for at Bee Tree (and the selection was nice), but what really…read moreamazed me about this place is how far the folks went out of their way to help me. I only needed a couple boards for a small project and that required moving several huge stacks of lumber with the forklift. No problem. Feeling kinda bad that the $20 I paid for the board barely covered the time and fuel spent on that forklift, to add insult to injury, I found out I had locked my keys in my car. No problem. When I asked if I could borrow a coat hanger or piece of wire, both people working there mobilized in the quest to Bring My Keys Home. They went above and beyond in helping me out with several tools, and never made me feel like a nuisance, even though most folks would have grumbled. These folks are great.

Notice that this shop was bursting at the seams with bulk, surplus, seconds and rejected material…read more A massive amount of the building supplies are getting slowly ruined and degraded by the lack of organization and obsessive rain. Noticed he had a massive amount of windows that haven't seen the surface of the pile in years. So I wanted to make a bulk deal with the owner, Rodney, for a bulk window price. He wouldn't budge, which is fine, but there are better surplus stores down in Asheville that will work with you on bulk pricing. 1 star because the store was packed to the gills without care, obviously the integrity of his building supplies didn't matter, and horrible customer service, owner saw my group wearing mask, didn't put one on even though it's state mandated, and lectured me about how young folks don't want to do hard labor when I asked about the cost of an item. Know your audience when lecturing young people about how lazy young people are. I own my own building company and do the labor myself- don't appreciate being told how lazy I am. Thanks boomer.

There's always a surplus of material that takes some time to sort through, but it usually pays off…read more I renovated my house, purchasing a good 60% of the materials from Coates. I'd pop in once or twice a month to see what he had in stock and would purchase what I could put to use at the time. I definitely recommend stopping in and taking a look, but call first to make sure they're open. Some things I found were: Anderson Windows, 1¼" black walnut plywood, 50' rolls of black aluminum trim, treated lumber, tongue and groove, shiplap, cabinets, cedar posts, etc.. the list goes on.

:Very poor service - did not fulfill their contract…read more Laura and Robert Uherka of Simply Change mishandled my move 20 months ago. They present themselves as a full service packing, organizing and moving company.  We had a written agreement,  I paid in full. They packed very haphazardly. Items were broken or damaged while being unpacked. Furniture was broken and/or not assembled properly. They did not complete the unpacking in the first day, as promised, and never returned to complete the job. When presented with a list of the damages, they promised to resolve the issues, and never did.  Damaged items that were removed from my house to be repaired or replace have never been returned. Save yourself time, energy and money. They are not to be trusted.

We needed a vacation rental furnished and we were so glad that Robert and Laura were able to…read moreaccommodate us. We do not live in the metropolitan area so really had to rely on them to make sure the deliveries got to the storage unit, and to move all the items to the property and set it up. There were times when we had emergencies when deliveries would show up but the storage unit was unavailable. Robert was kind enough to show up at a moments notice to solve issues for us. We are happy with how it all turned up and are very glad we used Simply Change.

This place is run by an incompetent staff in both locations. 4 orders placed & all of them have be…read moremessed up in some shape or form. For example I was given wrong stock quantities several times over phone and in person I was told not to worry about it they had lots of that tile. Then when it came time to go and place order they were sold out !.. THANKS GUYS I appreciate . They even bungled up one of my returns - of a regular stock item . They seem to make up rules as they go along or feel like, I was told to return it to the other location in Asheville ? I was trying to get an explanation of what is the difference? IS it not the same company ? Do you really want to inconvenience your customers? I reminded the clerk that I actually paid for the items here and she was reluctant to return my money. But did after causing an argument. You are so much better of with a box store not sure how they stay in business with staff like this..

Awesome store with a huge inventory. The employees are very knowledgeable and helpful. Prices are…read moregood too.

I would not buy from these people.I bought a mobile from them within a week.The spindle had broke…read morethe man who picked it up, ran it into the back of the record, then tightened it down too much where messed up my body and hurt the front end and they wouldn't listen to me.And they charged me $700 for a spindle that I.Replaced 2 weeks after I got it back.Not only that, but they blackmailed me. Or extorted me.They called me right before Thanksgiving and said if I don't bring them $700.He was gonna sell it to a friend.It is the mower.I just paid $4000 for so he forced me to pay another 700 I wouldn't buy from these people ever again.Not weed eater string, nothing.They are horrible and they don't stand behind their products.

Good people, great service department friendly staff, all around great service and valueread more

Bernard Miller is an incredible person, and his shop offers many truly unique furnishings. His…read moreprices makes Atomic (and many other snooty retailers of gently used furnishings) look like thieves. If he doesn't have what you are looking for, he will take a note and find it for you. Bernie is one of the hand-full of honest home furnishing retailers in Asheville... Bravo!