As first-time out-of-state homebuyers moving to Asheville, taking a leap of faith on vendors while…read moreliving across the country felt incredibly risky. From the very first phone call with Leicester Flooring, though, we immediately felt taken care of. What started as a quote request quickly turned into a warm welcome to Asheville, they were genuinely kind, helpful, and made us feel excited about planting roots here. We hired them to uninstall old flooring and install carpet in two bedrooms, and having access to the Shaw Pet Perfect line mattered a lot to us since we have a dog. Their pricing was fair and reasonable, but what stood out even more was their professionalism and follow-through. Because we were still living out of state during the installation, we had to put a tremendous amount of trust in them. They absolutely delivered. The carpet looks fantastic, communication was easy, and they followed through on exactly what they said they would do. Since buying our house, we've worked with a wide range of contractors and vendors for home improvements, and Leicester Flooring has genuinely been one of the best experiences we've had: on time, on budget, easy to work with, and (refreshingly) without delays. For anyone local or moving to the area, I would highly recommend Leicester Flooring. They helped make a stressful season of transition feel easier, and that means a lot.

We were extremely pleased with Leicester Flooring in Hendersonville. Customer Service is top…read morenotch. Steve Brady was great to work with. He answered our questions and gave useful tips on choosing flooring. They have a wide variety of flooring to choose from and a spacious showroom with samples. They did a great job in installation this week. Their pricing is reasonable. I give them a 10! Top notch organization!!

I buy lots of items here (paints, caulk, light bulbs, insecticides, scrapers, steel wood,…read moresandpaper, wood filler, and they can order bigger items). I've been pleased with products and service. Additionally, I once had a serious commercial door problem, and they gave me the contact for someone to replace the door ASAP and at a better cost than I could have found on my own. I am 100% pleased!

Best building experience I've ever had. Their construction arm JAS completed a walk out basement…read morefor me. Worked with me every step of the way to a great outcome. I couldn't be more pleased! I love going to the hardware too. So friendly and helpful. They still help with getting purchases loaded in your car!

We've been here twice for special cut wood for a remodel project. On our second order we got a call…read moreto let us know that our charge would be less than anticipated. We celebrated by buying an extra piece 12 foot piece of oak! Helpful and knowledgeable staff with lots of wood to admire down a scenic road off the beaten track. Neat place!

So I did find what I was looking for at Bee Tree (and the selection was nice), but what really…read moreamazed me about this place is how far the folks went out of their way to help me. I only needed a couple boards for a small project and that required moving several huge stacks of lumber with the forklift. No problem. Feeling kinda bad that the $20 I paid for the board barely covered the time and fuel spent on that forklift, to add insult to injury, I found out I had locked my keys in my car. No problem. When I asked if I could borrow a coat hanger or piece of wire, both people working there mobilized in the quest to Bring My Keys Home. They went above and beyond in helping me out with several tools, and never made me feel like a nuisance, even though most folks would have grumbled. These folks are great.

I brought in three table tops off of occasional tables that I absolutely love and didn't want to…read morepart with that had been reconstructed by another woodworker and then ruined with a horrific and sloppy refinishing job. This was a unique and challenging project and I was really nervous about the outcome given the experience I had just had. I trusted this company to return my tables to a showroom condition and they completely came through! They were reasonably priced, decent for scheduling (you will wait quite a bit to get in which is a sign of any good contractor) and local. Each table came out amazing and will basically be in our home for a really long time thanks to AFR!

Jonathan helped me out in a pinch by sawing my planks that were too long for shelves. He did it…read morefree of charge!

Steve at Hilltop Barn Wood is awesome and helpful!! He helped me find a walnut slab that I needed…read morefor a project. While there I saw a bunch of cool barn wood as well..will have to go back for my next project! Thanks for all you help Steve!

I went to Hilltop in February to have them make me a custom 8 foot wood slab. Dealt entirely with…read moreJared throughout the process. They had issues related to a mill being stolen but I was willing to wait because they're a small, local company. So Jared says my slab is set to be cut first week of May and he contacted me May 3rd to verify measurements and he says they're getting ready to cut it. That's the last contact Jared had with me. I recommended to my family to go to hilltop for an unrelated wood project. While they were at hilltop in early July, they asked about the status of my wood slab and were told "yeah, we couldn't do that". That was the entire explanation. I never heard from Jared. Horrible customer service and honestly would never do business with them. I'd still be waiting if family members hadn't happened to ask while they were there. Do yourself a favor and go to Asheville Hardware instead, I walked in and had my pick of over 100 slabs, got one for cheaper than hilltop quoted me and had it in my garage that same day. So hilltop took 6 months and I got no slab. Asheville Hardware, I had a slab in my truck within an hour. The owner of hilltop left me a voicemail after I contacted them. Apparently he had no idea any of the issues with my order or the customer service I received which isn't a good sign for an extremely small business.

I've worked with Gerald on multiple occasions. He is a very straightforward guy, does what he says,…read morealways follows thru, etc. which is great. So if someone made him mad, I can't imagine the lengths that they went to to get him there. But quite honestly, that's beside the point. The trims and moldings that his operation turns out are world class. There's a true reason that his clients include some of the areas most notable construction outfits. He doesn't have to sell his work to individuals like myself, heck I just picked up an order that was $95 for a few pieces I needed to finish up a project. The first order was only a few hundred bucks. I'm more than happy that he and his family run their business the way they do (no order too small, selling to individuals like me). I love working with them simply because it is so easy, and he's super patient with me (I'm no pro) so sometimes it takes a few trips for me to get all the info he needs and he's never been nothing but professional to me. This is truly a five star operation, with 5 star product, period. If your looking to step up your projects you'd do good to do business with Smokey Mtn.

Everything leading up to picking up my order was great, Gerald was easy to work with, incredibly…read moreknowledgeable, and I thought the price was great. I ordered 130' of baseboard and shoe moulding, for $350. They called me to let me know the order was ready, and at 4pm I left work early to pick it up. I showed up at 4:30 to a locked door, no cars, and a sign on the front saying "open from 8am - 5pm". Obviously, I was a little put off by that, but what else to do but leave and go home. Hour wasted. I showed up this morning and told them what happened. I expected, at a minimum, some apologies, but really I think a few dollars off the order would've been appropriate. What I got was Gerald screaming at me, and telling me to get into my car while approaching me red faced angry. Here's the conversation (as I remember it - I understand that I'm biased) that triggered this response: Me: If it was up to me I would leave, but my wife says we need this order. I can't believe this mess. G: Well it's not my fault the sign is wrong Me: Well it's not MY fault! (btw, HOW is it not his fault - he's the owner!) At this point he grabbed a bundle of wood off the top of the car, said he wouldn't work with me, yelling and telling me to leave. Once I got in the car he slammed it shut and told me to get out. His words and body language made it clear he was as furious as you can get. I didn't stand there refusing to leave, I was ready to get out of there. His daughter shooed him away and made every attempt to remedy the situation - I did end up buying the wood (I did NOT want to, but I'm under a tight deadline, not much choice). Oh I forgot to mention that Gerald's wife was also a part of this - telling me "I'd better leave, he's upset" and when I said "An apology was all that was needed" she said "I'm not sorry!" - which I believe! So that was my experience. I hope yours is better - or that you shop somewhere else.

I Spent weeks researching oak wood flooring. To match what a portion of my condo already had. I…read morewent to at least 6 wood/carpet stores in Asheville and nearby towns. Don't waste your time. One Stop Flooring was the best in customer service, family oriented, best price and quality. The company is trustworthy and had a very reliable installer. Randy is the best. He was very good at installing, on time and finished the job in a few short days. He also cleaned up so nice, I had very little clean up. I highly recommend One Stop Flooring. The handyman, at my condo, recommended I check this business out and he was so correct.

We bought our flooring from One Stop 3 years ago and recently had an issue with the flooring…read morestarting to separate at some joints in the LVT. We called Aaron the new owner and he personally came out and made it right himself. He is good to his word that he will take care of you and if we need flooring again he will be the one we call. The quality of the flooring is fantastic we have big dogs and two Teen/preteen kids and so far not a single issue with the flooring.

This place is run by an incompetent staff in both locations. 4 orders placed & all of them have be…read moremessed up in some shape or form. For example I was given wrong stock quantities several times over phone and in person I was told not to worry about it they had lots of that tile. Then when it came time to go and place order they were sold out !.. THANKS GUYS I appreciate . They even bungled up one of my returns - of a regular stock item . They seem to make up rules as they go along or feel like, I was told to return it to the other location in Asheville ? I was trying to get an explanation of what is the difference? IS it not the same company ? Do you really want to inconvenience your customers? I reminded the clerk that I actually paid for the items here and she was reluctant to return my money. But did after causing an argument. You are so much better of with a box store not sure how they stay in business with staff like this..

Awesome store with a huge inventory. The employees are very knowledgeable and helpful. Prices are…read moregood too.