With this being my first visit to Mexico, Eugene Toriko was able to plan an amazing trip!…read more My first stop was Habitas in Bacalar, Mexico. Habitas was breathe taking peaceful...food and staff were amazing. Second stop was La Valise in Tulum, Mexico. The room had an amazing view of the ocean plus the hotel is conveniently located close to some very cool boutiques, restaurants and bars. Dinner was at Nu Tulum located across the street from La Valise and if you have the chance of visiting, see Roberto, the head bartender! His mixology skills are too notch and his knowledge of Mezcal is on point!!! My third stop was Jashita Tulum which is located on Solomon Bay...totally secluded on the other side of Tulum...another amazing place with wonderful staff and food. The hotel's restaurant, Pandano is somewhat of an Italian/Mexican fusion with maxing dishes and they actually make fresh pasta by hand on site! The owner Clemente even visits each table every evening to greet the guests and "spread love" as he would say. All three places were breathe taking I didn't have to worry about anything! Eugene Toriko took care of every detail and made sure to check on us to see if everything was good. I definitely will be using this agency for all of my future travels.

This company is horrible. They did not correctly book a hotel. WE were only made aware when we…read morelanded in the foreign country. They booked us on the beach when we were to be in the rain forest. I cancelled the trip they were planning for us due to poor service and follow through. They never gave me my money back, over $17,000. The company needs to be looked at by the Better Business Bureau for fraudulent activities.

I've used GAV for several years now and found them to be trustworthy. I've gone to the caribbean,…read moreHawaii, Cuba, and several places in the US based on recommendations from the travel agent. Payment plans are accepted and they work with cruise companies and several major airlines.

I booked a family cruise through this travel agency and my experience was everything and more! My…read moretravel agent was friendly and knowledgeable. She gave me so many great recommendations about the different cruise lines and destinations. My travel agent handled everything for me! From payments, making sure we had the best rooms, she even booked our plane tickets as well. All we had to do (Literally) was just show up! And she did all of that while making sure we had the best rates possible. This has been by far the easiest vacation I've ever booked. My family and I didn't have to worry about anything. The hardest part about this vacation was choosing the destination lol. GAV is the only travel agency I will be booking with from now on. Definitely a hidden gem.

We used Rockett Getaways to plan our trip to an all-inclusive resort in Mexico and again to help…read morewith our trip to the UK. Both experiences were no less than stellar. LuAnne and then Anna took great care and consideration to help plan two special trips, especially Anna with the UK trip. We easily stayed within budget and experienced some of the most incredible sights of the commonwealth. It was made even easier with an app they provided that contained everything we needed. Anna worked around some specifics we had in mind, was thoughtful and responsive, and even helped to facilitate some refunds we had coming our way. We'll be using Rockett Getaways for every big trip we take in the future. 11/10 - highly recommend.

In April we contacted LuAnn Rockett to plan a 2-week trip for us in late September to…read moreBudapest/Prague. Rockett made all transportation, transfer, and hotel reservations, added a couple of tours, and we explored independently beyond that. This was not a budget trip. Our hotels were very nice, truly 5-star in most ways. Locations in both cities were away from the historic centers, but we're public transit savvy, so it was fine... Anna Potter of Rockett planned an incredible Budapest History Tour for us on our last day there -- it was the highlight of our vacation, Anna is Great ! We really loved both cities! Regarding our transportation, it was adequate, but a recurring hassle... Rockett somehow booked 3 different reservations, on 2 code-sharing airlines. We discovered this after our deposit, not before. A month prior to our departure, Rockett provided tickets on one airline, while the actual flights were on the other. This resulted in the loss of expensive seat upgrades (not refunded) and an inability to check-in online for any of our flights. Rockett blamed the airline(s) for all of this, but she chose the airlines, made all the reservations, and issued the tickets.. Also, we got stranded in Budapest, because our pre-paid transfer from hotel to train station didn't show up. Transportation was an expensive disappointment, and we never got much of an explanation, just casting blame about. I wish there were a 2 1/2 star rating. I came home feeling a bit taken advantage of, due to my lack of experience. I would highly recommend Anna Potter for personal tours, because of the effort she expended for us, but I would not recommend Rockett for your transportation needs ..

Listen Carefully. After using Neal's company to book our trips in the past, we went instead with a…read moreneighbor this year who works at Century Travel, and ended up -running back- to Neal to fix our reservations to Hawaii. He did so kindly. Neal is -fast-, courteous, and understand the needs, standards and budget of his clients. Speed is key when trying to book flights. The guy we left dragged his feet, and ticket costs skyrocketed by 1k for first class. If you're a frequent flier like me (Platinum on Delta) here's the value added to using Neal. -the headache of booking, and getting best rooms etc, is his. -at MOST, you pay the same amount as if you booked the trip yourself, but you get more in upgrades, room selection, perks, and of course personalized service. -on anniversaries, he's had everything from chocolates to champagne waiting in the room. We learned the hard way. Use Neal.

My parents referred Neal to my fiance and I when booking our honeymoon, and we couldn't be happier…read morewith their referral. When planning a wedding, not everything goes perfectly and this includes the honeymoon. We recently discovered, without notice or warning, that American Airlines had cancelled our flight out of Grenada to Miami. If it wouldn't have been for Neal and his attention to detail, we could have been stuck between a rock and a hard place with limited return options. Since Neal caught the mishap early, he was able to use his expertise to find alternate options and now we will be staying an extra night in Grenada at the same resort for FREE (as well as a resort credit) while carrying over our prearranged travel plans to the following day. We have never met Neal face to face because of our location differences (he's in Atlanta and we reside in Cincinnati) but his professionalism allows him to set up the perfect vacation for all of his customers no matter where they are located. I would highly recommend working with Neal no matter where you reside or what type of travel you are planning if you want it done perfectly. If we would have gone with one of the travel sites, there is not a doubt in my mind that we would have been out of luck with due to the airline's mishap. My fiance and I thank you Neal and we look forward to experiencing our wonderful honeymoon in Grenada!

The customer service is great, but the prices are even better, especially to Europe…read more I purchased tickets US to Romania, throughout Europe and the United States, and always received great service. At one time there was an issue at the ticket counter because an airline cancelled a flight, but I called the travel agent and they made sure everything was done correctly for me.

I have been dealing with the owner of this business for years and have had bad service but also…read moresomewhat good service. Exactly, you guessed it right: "somewhat good" ain't good enough. Its almost like saying bad and bad or worse and worse...It doesn't make sense!!!! The tip of the iceberg was reached when my fiances flight was cancelled and this travel agent never advising us about it. Thankfully, she helped us find him a new trip but with an attitude at that. I do not appreciate that at all. Somehow we were blamed for not calling the airline to check if the fight was on. Well we did - the evening prior to departure and the booking was nowhere to be found. So - please stop blaming us for not checking and just get it done. Customer service means to suck it up and fix the problem. Unfortunately my fiance never made it to the same flight and had to take a flight 4 hours later. Unacceptable but I cannot change the past.. I know what I can change about the future though and that is not using this travel agency anymore.

I truly don't understand how anybody could give anything but top rating to this agency. I have…read morebeen dealing with the owner of this business for about 15 years and have had nothing but excellent, reliable service. In fact, I recently was in a country that was closed to travel and they managed to get me out on the only commercial airplane. Not only that but they even managed to get it reimbursed by my original airline. I wouldn't travel anywhere without them.

Good trips and meet a lot of very nice people. Have been on a couple of trips with them, check them…read moreout!

Umm, yes, I have tried your company. You guys don't answer your phone (to a pathological degree…read more.. it's like they are afraid to actually answer a phone) & I should have noted this has been going on for years (not just when you are traveling). I did give in & ask a question on your FB page, then instead of you just answering, you guys just blocked me from posting questions. I was really interested in a trip, too. There are typically more errors in the website & emailed itinerary details than other companies.... which you are lax about correcting. Actually, I was exceedingly fair in my review, even noting that you do have some regulars, affordability, & some uniqueness. Hopefully you will take constructive criticism to improve your business instead of just arguing & trying to disprove legitimate points.

CASTLE CONNECTIONS My last visit to Walt Disney World was…read morewith quite a few family members. Some from Florida and others from Illinois. Everyone was coming and going on different dates and at different times. Everyone stayed at the same resort. My niece was our group "leader" although at times some of us went different ways. Our Official Leader/Advisor was Ruby Anne from Castle Connections out of Lawrenceville , Georgia. Ruby was efficient at helping us get reservations and times. Also in making changes to some of those reservations at last minute while we were enjoying our day. We found her to be knowledgeable and current on things that were Disney. We will continue to use Castle Connections in the future. Thanks Ruby.

Thank you Ruby Anne for a great vacation package family had a fantastic time. Thanks for the…read moresuggestions for dining