My name is Brooke and I was given the honor of being asked to be the "gender keeper" for a close…read morefriend. It was so important to me that the gender reveal cake be prefect that I went in person to Smallcakes, 5 days before I needed the cake, instead of just calling the order in. I took an inspo picture so there would be no "guess work" and the baker would have a constant imagine to refer to. After guarding this gender reveal, I was ecstatic to pick up the centerpiece of the entire reveal: THE CAKE! A photographer was hired to capture these precious seconds all eyes were going to be on the cake. The family had eagerly been waiting, and most importantly, the parents-to-be had spent weeks anticipating a glimpse of blue or pink. I was devastated when I saw the Smallcakes gender reveal cake; it was a fraction of the size! It was the size of my hand! I felt frustrated not because the representative was unable to offer a suitable solution so close to the reveal but because I was not heard or validated, had to pay $40 for a cake I couldn't use, and had to come up with another cake immediately so the entire gender reveal was not completely ruined! I work in customer service every single day; I work with the public and with brides. I may not always agree, but I ensure complete satisfaction and would gladly compensate a customer if warranted. In this case, I placed the order 5 days in advance, provided an inspo pic, and was assured that I didn't need a double layer because it would be as "big" as in the inspo pic. I still had to pay full price for a cake I couldn't use, had to go to multiple stores until I found a cake I could make work. I then had to scramble home, completely redo a cake, and make it into a presentable gender reveal cake prior to the parents-to-be arrival. This was a very stressful situation, nearly ruined by Smallcakes. A simple courtesy phone call is the only step needed if the baker was confused by the Smallcakes representative set when I was in the store. 1st pic is inspo pic baker had to refer to and assured that single layer would look "just like inspo pic." 2nd pic is actually cake that was quarter of size and size of my hand. The cake was the main event! 3rd pic is $130+ later going to different stores to find the right cake, icing, flowers, scraping of the top, piping and reicing and placing flowers. All could have been avoided if baker would have called. You can see from the plating the first 2 are on they are not the same size.

I had a fantastic experience at Smallcakes, thanks to Marcavion !!He was super helpful in guiding…read moreme to some delicious cupcake choices, and his excellent customer service . He genuinely made my entire visit a pleasure. ( the spelling of his name might be wrong. My apologies)

My son loved his cake, and we love how delicious it was! The cake was just the perfect chocolate…read morecake, it was moist, not too sweet, just the right sweetness!

From the owner: If you're looking for custom, unique cakes and high quality desserts from a dedicated and…read morepassionate baker, you have come to the right place!! My number one priority is giving you great customer service while providing you with a delicious, beautifully crafted dessert that will be the centerpiece at your next event! I specialize in custom cakes and decorated sugar cookies along with many other dessert table treats such as cake pops, french macarons, chocolate covered oreos, candy apples, chocolate dipped rice krispies treats, pretzels, and strawberries as well as custom decorated cupcakes. Give me a theme and I can bring it to life! Whether you're looking for excellent cakes or another delicious dessert, I am committed to providing a great treat for any and every occasion. All desserts are made to order from scratch with high-quality ingredients, and I always go above and beyond to provide you with the pastry you deserve!

I purchased a blue bag at the suggestion of the sales associate back in October or November. I was…read moretold that when we brought the bag into the store we could purchase the small cakes as buy 2, get one free. Had never done it before but since I was going to be in town for a doctor visit, I found the bag and brought it with me. When I got to the store, the associate was alone at the front and was on the phone when I entered. I waited. And waited. And waited. Two other associates came into the store and went into the back. After 15 minutes the sales associate was still on the phone. By this time there were 4 other customers who had entered behind me. We are all just waiting. None of the other employees ever peeked out to help her or even see why a crowd was forming. When she finally got off the phone, she informed me they (the store) was no longer honoring the bag deal. No explanation, no apology. I've never even used the bag to take advantage of the offer. Maybe offer to buy it back! And the "have a better rest of your day" comment she made is the most passive aggressive EFF YOU. I would rather she just say the words and have an honest sentiment.

Wonderful, little morsels, fantastic cream cheese frosting!. my daughter surprised me with it for…read moreMother's Day how sweet!!

Amazing service. We wanted a My Hero Academia cake for our daughters 9th birthday and they more…read morethan delivered a great looking cake. It tasting amazing as well. It was the center piece of our party at D-Bats in Shreveport. I can't thank them enough. I highly recommend them and will definitely use them in the future!!!!

Absolutely beautiful work! They made my sons smash cake. We can't wait to order again!read more

Fresh baked cookies and cupcakes daily. The owner and staff are amazing and the nicest people. You…read morecan order whatever you'd like for her to make the next day. Her cakes are absolute beautiful. Such a cute little bakery. Oh, there is Henry's ice cream, too!!!

We ordered a three tier chocolate cake for my grandmas 80th birthday... oh my gosh! I am a picky…read morecake eater and It is hands down the best cake I have ever had! It is the perfect amount of moisture, flavor and sweetness. HIGHLY recommend if you're looking for a delicious cake and one that lasts multiple days without drying out. We're on day three of eating it and it's still as good as it was when we first cut into it!

Went to a neighbors house last night and she had these mini cakes as dessert. I chose the coconut…read morecream cake. It was out of this world delicious. Cake was so moist and the coconut cream was amazing. All of the other guests were also raving on how delicious they were too. She had lemon, chocolate and the coconut to choose from. Didn't try the other flavors but they also looked delicious. Will definitely check this place out since I was so impressed with the coconut cream cake. Great job ladies.

We went here on a whim, just tired of ice cream dessert. I had a lemon cupcake, and the wife had a…read morewhite chocolate raspberry cupcake. They were both delicious! They have cream cheese frosting, which I thought was good, the wife didn't agree. Bring your own fork. It's not a dine-in establishment. Definitely have to go back and try other flavors! The young lady that served us was super friendly. Even the lady customer that came in was nice. She offered to go to her car and get us some plastic-ware.