First off I would like to say they did have a prompt response and was here the day after the storm…read moredamage occurred to do an assessment of the damage. They placed a tarp on our roof covering the hole from the broken skylight. Then after they left the claims adjuster from our insurance contacted us to confirm their findings and came by to do his assessment and compare pictures. A week from the time WinWin came out they sent a crew to cut out the drywall that was affected removing it from our bathroom ceiling, bathroom interior by sink, exterior to hallway (we have a hole and can see in bathroom ),part of ceiling in garage, removing our toilet and placing it in the shower. They then put several fans and two dehumidifiers one in the bathroom and one in the garage below the hole that they covered in plastic. Took several more pictures and left, didnt say how long to keep the fans running or when they would return. After a few sleepless nights with a constant loud humming of several construction type fans running and not hearing from them about when they would come out or what happens next we reached out to our contact at Win Win. Still no real response or communication about whats next. The dehumidifier in the garage stopped working after about 3 days and still no one knew anything. After repeated calls to Win Win, our adjuster and our insurance agent (American Family Insurance) a different guy from Win Win finally stopped by to pick up the fans and he again took pictures. We still have a hole in our roof from the skylight, drywall has not been replaced, our toilet is still in the shower, we still have a hole in our garage, and still no answers. Today marks 3 weeks from the first contact 2 weeks from the time everything was torn apart and we still have no answers just a lot of round and round bs. So Monday we will be reaching back out to adjuster and American Family insurance as well as Win Win to see if the know when the repairs in the bathroom will start. Will update review once this frustrating, unprofessional ordeal is finally over.

I would like to share that Win Win restoration treated my home like their home, they were…read moreprofessional, compassionate, and most importantly there when I needed them in a very difficult time. Thanks so much for you services.

Very poor accounting. In fact, the accountant sends lots of emails demanding payment , and…read moreoftentimes the amounts are incorrect. This case has invoices coming months after project completing AND an email asking about a payment ONE YEAR after the project was done. Unfortunately many condos get locked into certain companies and then that gives you no choice. Next time I'll live with the damage before i use this company again. I'd give zero stars if i could.

just an incredible experience with John at Remediation Group. he made a stressful situation a lot…read moremore bearable with an expert hand and concrete solutions to an ongoing mold problem. excellent communication and we had a positive result in the end. he worked with me on price, too, which I greatly appreciated. definitely go here when you have a water-intrusion situation!

Christmas Eve 2022 was not what I expected. I was getting ready to go to my daughter's house for…read morethe Christmas holidays when a noticed water starting to cover my kitchen floor. Not knowing where the shut off valve to stop the water I went to my neighbor for help. Once we got that shut off I called my daughter and son in law for help with the clean up all the water. My next problem was who to call. I reached out to my insurance agent and she recommended Shelly Brown and her company The Flood Medix. Shelly came over on a Sunday, assessed the situation and got to work. Shelly recommended a plumber to fix the broken pipe. It was a time that we were having very cold freezing temperatures. After the pipe was repaired she brought in equipment to dry my floor without have to tear up my kitchen as was told to me had to be done by another company who planned on charging me at least 5 times more then The Flood Medix for doing the same job. I would recommend Shelly and her company for any water problem. She was my hero. Diane Woodfin

Shelly is the absolute BEST! If you have water damage The Flood Medix will beat ANY other quote you…read moreget. Shelly genuinely cares about your home and will work with you!

We had a water damage in the apartment above us and Rob and Scott came out and evaluated our water…read moredamage and gave us honest advice. I found them transparent, honest and pleasant to work with. I highly recommend their services. Milich

Very Disappointed -- Poor Workmanship and No Follow-Through…read more I normally do not write negative reviews, but our experience with this comapny was disappointing enough that I feel compelled to warn others. We hired the company to perform water damage remediation and subsequently rebuild the affected areas, including installation of LVP flooring. Unfortunately, within approximately nine months of installation, the flooring began to warp, buckle, chip, and come up from the floor. This was not a minor cosmetic issue--it was a significant failure of the flooring installation. As soon as we noticed the problems, we contacted Moses, the project manager, who initially told us they would address and repair the flooring. Unfortunately, after that conversation, he stopped responding and effectively ghosted us. We continued trying to get the issue resolved and eventually contacted Rob, one of the co-owners, but we experienced the same lack of follow-through. We contacted the company within the first year, while the flooring problems were actively developing. However, we were repeatedly told that they were out of town and that they would get back to us. The delays continued, and by the time we were finally able to have the matter addressed, we were told that the flooring was out of warranty. That was extremely frustrating because we had made the company aware of the problem well before the one-year mark. In our experience, the company did not take responsibility for workmanship that had clearly failed within a relatively short period of time, nor did they make a meaningful effort to resolve the problem when we brought it to their attention. The quality of the flooring installation was unacceptable, and what made the experience even worse was the lack of communication and follow-through afterward. If you hire a contractor, you should be able to expect them to stand behind their work when something goes wrong. Unfortunately, that was not our experience with Restoration 1 of North Atlanta. I strongly recommend that anyone considering this company do their research, ask detailed questions about workmanship warranties, and get everything in writing before moving forward. Based on our experience with the flooring installation and the way our concerns were handled afterward, we would not use this company again and cannot recommend them.

I love the integrity of this company!!! We contacted another company prior to MRS Restoration and…read morethey wanted to tear apart our drywall and charge us a ton of money. MRS Restoration came out and told us to try dehumidifying it first because there is no point in tearing everything apart just yet. Very honey company. Would recommend to anyone and everyone who has possible water damage issues!

This company is a godsend. I had a complicated leak in my condo and thought I would give them a…read morechance. I usually go with "the Big Guys" as my HOAs have contracts with them. Chris (the owner) and his team came out and inspected my unit only to tell me no damage had occurred. He could just as easily taken me to the cleaners. In this business, ethics mean everything and Chris has certainly earned my future business.

Parker Young took 3 days to contact us after receiving our claim. We never heard from them until we…read morecalled to discuss the quote they gave us. The written quote was for $10,813 on June 10. A few days later 6/15, they told our claims adjuster they could not do the job for less than $25K. The explanation they gave was the scope of the project was correct but their pricing was wrong. Needless to say we did not deal with this unethical company.

On time, very clean. Work product excellent ! Crews are friendly and always ask if anything needs…read moreaddressed.

If u ever have water damage in ypur home call rhis company they handled every thing from the pets…read moreto the throw rugs absolutely a turn key operation if u have an emergency at home fire or water call them

I received great costumer care and the highest level of professionalism. Darrel was very helpful…read moreand an active communicator through out the process. I would recommend Restoration Relief to anyone who has water damage of any magnitude.

Integrity is the best Restiration company I have used. They exceeded my expectations and my…read morebathroom is fit for a king or queen. I they recommend them for their quick response, their professionalism and just overall great. I give them 20 stars

Purchased a new home and within a couple of weeks found a leak inside a wall. Had a plumber come…read moreout and address the issue, but I was then in need of a remediation company to take care of the water damage. We first went with the plumber's referral company; the came, looked at the damage, then said they would get back to me within a day. I never heard from them again. A colleague then referred me to Integrity. I called and was immediately greeted with friendly professionalism. I believe I spoke with Kayla, who helped set everything up. I then worked with Jennifer, who stopped by our home to review the work required and provided an estimate. Communication and punctuality are very important to me as I have very limited time, and the Integrity team was top notch in that regard. The work performed was very good! Strongly recommend.