Love this place, very clean and updated, the best part is the manager. Jack is amazing. He will…read morework with you to solve your situation and he will make it right. If you're looking for a good service, a good place to put your personal belongings in a storage. This is the place hands-down.

I have no idea how this location stays in business…read more About a month ago, my boyfriend purchased a storage unit at this location on the website for us to start purchasing furniture and begin moving closer to our new home. He works 60 hours a week, so I am usually the one who has time during the day to take care of things (such as going to get our key to our storage unit during business hours). When I got to this location, I've never been so thankful to own a jeep because the parking lot was not plowed or shoveled. Neither was the facility in front of the units. Not to mention is that dangerous for people who are moving heavy objects, but I'm not sure many people could even access their units because the snow was blocking the doors. I can't imagine any excuse other than the management is just cheap and lazy. The man working the counter gave me an incredibly hard time because I was not listed on the account, and I understood that. He eventually gave me the key and access code after I had my boyfriend confirm who I was. Before I left, I wanted to ask some questions about different sized units (I wasn't sure how much stuff we would want to store before the move) and if we were locked into this contract for a certain period of time. The front desk associate told me "Ma'am I'm not sure why you are trying to change the size because you are not authorized to do that without the account owner here." Sir..... I am not sure why we are having this miscommunication issue, because I'm positive that I never implied or asked to make changes. I was kind of shocked that he was acting so off-putting to a customer that just got there but he made it clear not to ask him questions anymore. After moving into my unit, I stopped in the office to let him know there's a lot of ice and it's dangerous to walk out there. He said "There's nothing I can do about that." I left thinking to myself there's at LEAST one thing that the company could do, which would be to put salt out, but I guess he's just not willing to do it. None of this bothered me enough to dwell on until I came back tonight to move some more furniture in. I have been moving furniture, driving back and forth between three different places for almost 6 hours before I got to my unit. I'm exhausted, my phone is dead because the charger didn't work inside the UHaul, and I just wanted to go home. When I got to Public storage, I couldn't open the gate because the code was saved on my phone. I walk in to the office and see the same guy from last time so I hoped this would go smoothly and I was wrong :) This same man who just met me a month early told me we've never met before, and I'm not on this account so I cannot access it. He said he'll call the account owner. My boyfriend confirms that I can access the unit, and while they are on the phone he wants to add me to the account. The man tells him "you have to do that in person or on the website." As I leave I ask if they could shovel some of this snow so it's easier to get to the units, he said "you can shovel it." Thanks! Great guy! This whole experience at this location has been the most ridiculous contemplation of minuscule problems that could so readily be solved with improvement in customer service skills and just a little bit of empathy. I work in customer service myself, and I know it sucks, but that man who happens to be a manager has absolutely no people skills whatsoever. I've never written such a long review for a business, and a bad review at that, but it was needed today. Buyers beware, this location is not worth your money. My boyfriend will be going Thursday to cancel our contract. Thank you to the manager Jack for making it obvious that you can be a "manager", do the bare minimum, be rude to customers, and still get paid. He's living the dream. I'll post pictures of the snow and ice situation after we've cancelled.

Great new location. Amazing customer service! Was In and out in less than 10 minutes. They also…read morehave moving supplies.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 8621 Osborne St is no exception. Our Highland storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Indianapolis Blvd and Ridge Rd, we're trusted by neighbors in Independence Park, Munster, Hammond, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

I've used Munster Stor-all for a year at this point and am completely satisfied with their…read moreservices. SAFETY is number one here and Kindness is second. The owner is the face of the business and is on site for help which is rare for other business models. During our initial interaction, he was very helpful in finding a unit that would fit both my furniture and my budget. An owner who isn't trying to get over!! Additionally, I enjoy the location since there is very little traffic, statistically resulting in a safer space although there is an access code needed to gain entry into the premises. I was also able to refer a friend who now uses this space in an exterior unit. My unit was interior (climate controlled) so there's an option for that as well. Thanks for your help Munster Stor-all!

Bill's movers and team put up with a day of slow elevators, insane traffic from Chicago to NWI, and…read moreinsane humidity just to make our move as easy as possible. The four man team were so friendly, careful, and all of our items arrived clean, safe, and well taken care of. The communication from start to finish was great, and they were even able to accommodate an additional stop with no problem. If you're looking to sit back and not have to stress over your move, I would definitely recommend Bills!

Bill's movers did a fantastic job in moving my items from a storage locker to my new home. They…read morewere on time and courteous every step of the way. They also worked with a sense of urgency in loading and unloading my items which I greatly appreciated (not careless urgency to finish their day but a realization that I am paying for their time). Pete and his crew were very efficient and accomodating in my every request. I would definitely recommend them for your next move. You read online horror stories about shady moving crews but this was definitely not my experience with them. Based on my experience, this is a quality moving company that is attentive to detail during this stressful event of moving your items to a new house

Large, clean space with Bluetooth access to facility and units. Video surveillance on site with 24…read morehours support, very safe and reliable.

Where to begin about this shitty business this place has no problem locking you out of the…read morefacility. This place has no problem trying to auction your stuff off in less than 30 days from your due date. They have no respect for you as a customer they will not work with you, if you have a problem, good luck trying to get a hold of anybody. They may call you in 15 minutes or 15 days I would not recommend this horrible place of business to anybody. Keep your money go somewhere else. Their prices can pretty much be beaten by anybody their late fees, and any other fees they want tag on will your mind

Storage units at a fare price and security a plus ! The…read moreowners will work with you on it !

From the owner: Why Choose Nearby Self Storage? A. Nearby Self Storage is…read morehere to stay. We are not selling. B. Easy access from I 80/94. C. We do not charge security deposits. D. No Hidden or unexpected charges just the monthly rent. E. No Surprise Price-Hikes, As a customer in good standing, F. Security Cameras. G. Convenient Drive-up Storage.