Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

The staff is great! MamI, Monique, and Courtney. I had a…read moregate issue on a Sunday that was internet related. Monique and Courtney jumped into action and got me in. Courtney even came to the location on his day off to ensure I could get in. Thank you! The facility is VERY clean.

Do NOT rent here or from CubeSmart anywhere. They increase your rent every 4-6 months, and not just…read moreby a little bit. Our monthly rate has DOUBLED in less than a year from renting with them. They are the worst company I have dealt with. Can't wait to move out.

Just got my storage unit today Gabby was very helpful and…read moregreat customer service. I definitely recommend anyone looking for a storage unit to get one here. Thank you guys

Rick and Dave are AWESOME. So helpful and very professional. They have great offers... I was able…read moreto pick my special, 20% off for 6 months. I highly recommend.

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

Needed a storage locker on a short timeline. The reservation process was very easy and the front…read moredesk was professional and friendly.

Great service and facility for a good price and near major intersections to make moving back and…read moreforth easy

Perfect customer service ------Val is knowledgeable, personable and helpful!…read more Very clean facility. Accessible hours.

I never write reviews. This place is unreal how they treat you when you get you move in. After…read morethree months my rent doubled. Then 6 months doubled again. I am paying over $200 a month for the smallest storage. And I was there last month and saw a lot of empty units. No wonder. I am looking to leave as this has become unaffordable.

Extremely friendly crew who handled our furniture with care. Very affordable who were right on…read moretheir estimate - I think they finished within 30 minutes of what they said we'd need. Would recommend to anyone!!

Great and efficient service! All was handled as expected without any issues or surprises…read more Highly recommend

This is the cleanest, nicest storage facility I have ever been in. Tim was an excellent manager and…read morevery friendly. Highly recommend this place!

We rented 2 units at the Willowbrook location while between moves. Both gentlemen who work at this…read morelocation are extremely helpful and friendly. The units are clean and well-maintained, and I would absolutely use them again if the need arises. Would highly recommend this location to anyone!

Large corporate business that raises rates excessively after "move-in" enticements…read more Be aware they do not "prorate" if you move out before next months rent is due. Win-win for this business. Glad to be done paying for rental storage unit.

Great customer service. The unit was clean and easily accessible. Great experience. Would rent here…read moreagain! Thank you Theresa!!