BEWARE! TERRIBLE COMPANY
Red Dot facilities have no employees on site. Good luck dealing with their headquarters in Boulder when they screw up and you need help.
Sunday was moving day. I spent 2 weeks assembling a crew, coordinating schedules, and renting a U-Haul. We arrived at 8AM to find a red lock on our door preventing entry. Strange since I've always paid my bill 6 months in advance. The last was issued in November which I immediately paid through May. I called the number posted on their fence. The recording said I'd reached them outside business hours but I could hit 3 and leave a message for the manager. I hit 3. The manager's box was full. Office hours posted on the building said on Sundays they open at 9. Five of us waited an hour. No one showed up.
At 9, Red Dot's switchboard opened. I explained what happened. Their rep looked at my account and said: There's no reason there should be a lock on your door. I said: So send someone over. I have 4 crew standing around plus a truck. She said: We can't do that. It's his day off. He can let you in tomorrow. I said: So call him on his day off and get him here. You have no backup?" She said: No. He's the only one. He can let you in tomorrow.
That night I wrote a letter to Red Dot's President...
1) You locked me out of my rental unit for no reason, preventing access to my possessions, which access is guaranteed 24/7. Doing so without cause is illegal.
2) You prevented me from reaching your office by not providing a number to a local employee, not providing a number that gets through to anyone "after office hours," and not being open during the hours posted on your office.
3) You failed to make available a local person to permit me access even when your rep told me the screw up was your fault, not mine.
The next day was my last opportunity to move before Christmas, so I made fresh arrangements based on Boulder telling me they'd have the lock off the following day. When I got to storage at 10AM, the lock was STILL ON and the office was still locked with no one on site. I called Boulder. The rep said: The lock would be off by the end of the day. I said that was unacceptable since we only have today and can't move in the dark. He said an employee would probably get there before the end of the day so there'd likely be time to move. I asked if the employee would call me when he arrived so I'd know the lock was off and could rent a truck. He said: No, they don't make calls. I said: So you're saying I have to drive from my house to storage every half hour all day to know when the lock's off. He said: The only other thing you can do is make a specific appointment to see him. That way, if he gets tied up, we'll call you to let you know he'll be late. He's free today at 2:30. I made the appointment.
I reached the facility with 2 others at 2:15. The employee didn't show up AGAIN. At 2:45 I called Boulder. The rep said: Unfortunately, the employee got tied up at another facility. I reminded him that I'd been assured that I'd be called if that happened, to which he replied: There was no way for us to know. Really?
In my 35 years as a business psychologist and real estate broker, I've never seen anything like this. At every turn, Red Dot let me know they couldn't care less about me as a customer--that I'm nothing more than a number and an irritant, all while illegally depriving me of what I paid for.
On Tuesday, I finally heard from the company and was told that since they'd screwed up, they'd compensate me for my U-Haul rental of $60, but not my out-of-pocket crew expense of $300 or anything else, BUT that they would not be issuing a check. Compensation would be in the form of a credit against future rentals. AS IF I'D ACTUALLY EXTEND MY STAY. I can't wait to leave. read more
