All of Red Dot's locations are run from their only office in Boulder, CO, so the same unfair and negligent people are responsible for problems at all of their facilities. Their BBB rating is D minus! This is the first negative review/complaint I have ever written. I feel compelled to warn others: DO NOT STORE AT ANY RED DOT STORAGE LOCATION. By far, the WORST customer experience I have ever had. They pulled a blatant BAIT AND SWITCH on their rate, and on the promised storage space, and on what they said what their rate increase policy was. This caused me a lot of expense, time and aggravation - for which Red Dot Management (including the owner and CEO) took basically NO RESPONSIBILITY. Instead, in true bait and switch form, they tried to get me to into alternate storage units at their facility for what would be more than double the clearly advertised price (making it higher than other storage companies). Regarding what their negligence and fraud cost me, they pretty much said - tough sh*t. Red Dot's own reps even told me the same thing that happened to me has happened to others. For more details on my horrible experience, read my official BBB complaint. (Which Red Dot had 30 days to respond to, but FAILED to respond to at all) I believe they didn't respond because they are absolutely guilty (and I can PROVE my complaint accusations) Also, read the complaint under another Red Dot location about a customer who paid for a climate controlled storage unit, but the climate control got turned off and their belongings got severe mold. This caused unhealthy conditions and painful symptoms for the family. Red Dot did not take any responsibility. Red Dot did not respond to this complaint either. I highly recommend you select any other storage business - do not fall for a low online rate - (even if you call their HQ to confirm the rate is correct like I did) Also, no matter what BS they tell you about their rate increase policy, once you finally get to see it in writing on their contract, you will see it allows them to raise their monthly storage rate as much as they want, as often as they want, with 30 days notice - so the customer is at high, vulnerable risk - and moving stuff out of storage is usually a pretty big hassle. Lastly, Red Dot has also had problems with theft of customer's stored property. (Their locations are even unmanned) read more