We are very happy they have this new location in St. George as we bought a hot tub from their Salt…read moreLake City location four years ago for our St. George home. The employees were helpful and friendly. The filters we needed were supplied and even on sale.

We first went into Arctic Spas in St. George to check out the different spas as we were having our…read morehome built nearby. Mark was the first to help us out. He was very friendly and knowledgeable about all the spas they offer. We visited the store several more times over the next few months before deciding on the Summit. We discovered that Arctic Spas has the best selection of salt water spas in the area. The set up went very smoothly and we are enjoying our new spa very much! Thank you Mark and Melissa for your help and expertise!

Good Times Pools takes care of the indoor pool and spa for our HOA and they do such a great job. We…read morehave a lot of short term renters and our hot tub takes quite a bit of abuse, but Frank and his crew keep it up and running and clean. I like the fact that I get pictures sent to me via text after every cleaning so I know that it's done and looking good!

Frank is a great guy and is awesome at what he does. Very reasonable price and the work speaks for…read moreitself. Personally I have an all inclusive plan with chemicals and weekly cleaning. He sends me pictures after he is done and always looks spotless.

We always have friendly service and a quick response time with Tropical Spa…read more We love our bullfrog spa!

The product (Hydropool) seems great in our first month of use... but the vendor's "service" in the…read moreentire transaction has been quite disappointing... delays, unreturned calls, damaged product (gouged finish along top of one end of the spa finish), incomplete installation (not enough screws for cover snaps, which I installed myself), and still waiting on cover lift/shelf to be installed. (Fortunately, I have a good back... for now.) There was no orientation for new owners, although, upon my second request, I was sent a Drive copy of the manufacture's owner's manual, which has been very helpful, as has Todd at Red Rock's Spa in Hurricane.

Friendly staff at the counter. My contractor and I went in with questions and water to be tested…read more Thank you Sammy and Sandy.

We purchased a new spa from Paradise a few years back and payed to have it delivered and installed…read more They kept postponing the delivery date for one excuse or another and then when we complained the lady on the phone got made at us for complaining. Now I need service on the spa so I call but get a young girl who had no clue about anything. She told me that the tech was out to lunch and would call me as soon as he returned. After 2 days of waiting I diagnosed the problem myself and called back for parts. I was told that they would have to look it up and that it might take a few days due to the manufacturer changes the log in to the website. I then gave the guy the factory part number as I was on said website but he was still unable to check his stock at that time. Two weeks later Sandy called me to tell me that they were ordering the part I needed and as soon as it got in they would in turn send it to me. I asked Sandy why it took so long to call me back to which she had no response. The part I needed was available online and I called San Diego Spa Sales. They gave me a great price and instructions on how to install it and I had it in hand two days later. When I told Sandy at Paradise that their customer service was very poor she just said "well I guess we need to work on it". Not once did she offer up an apology or a reason why it took two weeks just to return my call. Needless to say they have lost a customer and I will spread the word about their horrible service!!!

On a cold, rainy day we were excited to finally try this indoor aquatic center. The staff were…read morefriendly, engaged, and clearly trying their best, but the overall experience was really disappointing. It was extremely crowded and stuffy, and within minutes someone had an accident in the pool. Everyone had to get out while staff removed it and added chlorine, then said they'd reopen the pool in 30 minutes, which was a hard no for us. Needless to say, we won't be back.

Awesome indoor/outdoor pool. This place is perfect for windy…read moredays to still be outside enjoying the nice summer day. It gets too crowded so if you're not there early, you will have to be on the wait list.

After some communication difficulties on Monday, which were not his fault, I was able to get my spa…read moredrained and cleaned today. He was on time and got to work immediately, the spa is crystal clear once again and his rate was reasonable. I should note that Heatwave was the only company to contact me and for that I'm grateful and have set up a quarterly drain and clean for my hot tub.

Taylor responded to my request for help within minutes and he scheduled me the very next day. He…read morewas right on time and very friendly and easy to talk to. He went to work filling/ cleaning/ draining my swim spa which is a LOT of water! He had to come and go throughout the day but communicated with me as to when he would be back and what he was doing. Taylor did an awesome job and I would recommend him 100%!

I had another place do my Jacuzzi less than a year ago, I was out of town. They assured me it was…read moreclean... horrible job. It didn't look like they did anything. I called they said to come out it would be double the price. I was unsure who to trust so called Leslie's Pool Supply, he recommended Winston Pacific Son. They did a Fabulous job and I will always call and recommend them highly!! I feel if I wasn't home I'd trust them completely! Brett was the young person that serviced it. People take advantage of Seniors especially the women. I can't express enough how very pleased I am! Thank you Win and Brett Linda Williams

When I first went in I spoke to Mike about purchasing a hot tub and he was super nice and…read moreinformative. He showed me a few in the showroom and explained the features of each spa. He also assured me that they had a warranty. When I went back to purchase the spa a few days later Mike was not there. The owner Russell was there and he set me up with financing and the spa was delivered a few days later. The first day I used the spa I noticed one corner light was out. I contacted Russell and he said it's not a problem and he'd be out to fix it within the week. That's the last I've ever heard from them. I've texted a few more times to request a date for the spa to be fixed and was ghosted. If this is an example of their customer service once their product is delivered then I'm very disappointed. I hope nothing else goes wrong with my brand new hot tub because it doesn't look like this business honors service warranty. Shame.

I needed replacement filters for my swim spa . I should have waited 2 days and ordered on Amazon…read more The associate didn't really have a clue on which filters. That should have been my clue to leave. Well I bought the ones he suggested paid $105 . I checked Amazon today and I could get 2 for $36. Same filters. Lesson learned .

We purchased a swim spa from them two years ago. They have been just as kind to us today as they…read morewere the day we came in and purchased it! Whenever we've had any problems, they send someone right out to make sure that we are able to use our spa For when we need it! I have been using it for therapy on my legs since I broke my knee five months ago. We had a problem with the Spa recently and Casey came right out and took care of us and made sure that it was taken taken care of and we knew what the problem was! I recommend art exposed to anyone looking for a new Spa or someone to take care of the Spa they have!