A week ago, we took delivery of a truckload of drywall. We have purchased from Pacific Supply…read morebefore. Luckily the two delivery guys were Matt and Ty. Matt and Ty, aside from being very friendly and courteous, are totally into safety. Being professionals, they know what a crane loaded with drywall can do to you. They cordoned off the entire site so as to prevent passerby's from entering, they also got me to "stay back" as they unloaded a large order. They used a dolly made for this purpose to distribute each specific drywall size in the correct quantity and room as per our instructions. I wish to acknowledge these two guys for the hard work they do but especially for professionalism they show when at a customer's site. Thank you Matt and Ty. Santiago

I am married to a brick mason. We work in Salt Lake. We've done masonry for 20+ years. We have…read moreNEVER been treated as poorly as we were at this company. We went to St. George to do a job, for a family member and decided to purchase materials in St. George, instead of hauling them from Salt Lake. BIG MISTAKE! Unfortunately, in the town of beautiful St. George there aren't many options for construction supplies. So, perhaps if you have NO OTHER OPTION, you might have to use this company. For this reason, we feel we should share our experience. So you, as an educated customer, can make sure you follow behind the people working here and make sure they do their job right. So, you don't get screwed. 1- This company makes you purchase corners and flats in separate packages. Not that unusual. But what makes it frustrating is they make you buy a certain square footage or linear footage of each. So, for example...you HAVE to buy 8 linear feet of corners, regardless of how much you need. And you HAVE to buy 110 square feet of flats, even if you only need 50 square feet. So, you are paying MORE for material than you really need. And, it's overpriced material at that. 2- They loaded the WRONG flats onto our truck. Period. We didn't notice that the flats were wrong until halfway through the fireplace we were doing, and the corners and flats were different colors...which wasn't apparent until after they were on the wall. 3- When we went back to return the WRONG stone that THEY loaded on our truck, we were treated like idiots. "Oh, you didn't check your material to make sure it was right." Excuse me? Sure, you can place some blame on us, but ultimately, it was THEIR fault they loaded our truck with the wrong material to begin with! Why would we ever suspect it was wrong? We have NEVER had this happen in all our years of masonry. Never. We were inconveniencing them, they offered no compensation for their mistake, not even an apology. Luckily, they did return the wrong stone, and gave us the proper stone. But, it was not done without huge amounts of trouble and attitude. Our point is not to get some forklift driver in trouble. Mistakes happen, we understand that. Our problem is, this company has NO customer service skills. The customer is never right, and we're all idiots. I suspect that this attitude stems from the fact that, if you want certain stone, and they are the only one's in town who have it, you'll just have to deal with getting treated like garbage. What choice do you have? Well, if you have another option...even if you have to drive to Cedar, Vegas, or Salt Lake...you should do it. Shame on them for running a business this way. And if you do decide to use them, make sure you do THEIR job for them and double check your materials (that THEY loaded) BEFORE you leave the premises.

Ask for Cammron! So helpful & knowledgeable! Five stars, will be back. The only tile store that…read morekeeps tile in stock. They saved us during our bathroom remodel.

I would not recommend this place. The staff is really friendly but EXTREMELY unorganized . I paid…read morefor my countertops back in August and to my dismay still haven't received them (November 2020). On September 4th we had finalized and confirmed our order. Lon, told us it would be installed in the following two weeks. We waited three weeks before calling in. When we did we found out that they hadn't even cut the counters, yet. Even though it was confirmed on their notes they didn't send the order out. We have had this happen a total of three additional times. Where they didn't confirm us, even though we had called several times, and we even went in. In addition they constantly 'forget' to contact us to tell us that our order has been delayed yet again. I am so frustrated with them. We haven't had our kitchen for months. It is so frustrating not being able to use our kitchen and limiting what we can make. I have had to constantly call in to find out anything. They have taken absolutely no action in trying to correct their mistakes.

Yesterday we bought 3 1/2 yards of yard stones (approximately 1") for our back yard. Delivery was…read moregood and courteous, but we quickly noted that there was a ton of sand in the pile... no really, I mean a TON! Nearly 1/3 of what we got was sand. I called and they said that it was just normal business and that it's always like that. Pretty expensive sand! I repeated what the lady said back to her in disbelief, saying that getting all that much sand in our delivery was "just tough for me" and she said "that's right!" Wow. Beware.

just about finish unloading what I thought was 1" rock for our back yard but I want to tell St…read more George area to walk out and check the product because my load was filled with sand and dirt more than should have been sold to the public. not a happy customer. Star Nursery had a much cleaner looking product. Never again.

It definitely appears that the experience (good or bad) you have is going to be based many times on…read morethe one or two people you encounter when shopping at just about any store. My experience with a sales agent at the Pro-desk, Wes Adams was excellent. I'm a first-time shed builder and had been gathering a lot of information using AI, I know, I know, but I use it mainly to get ideas then run them past those who have had experience in those fields. Wes (has considerable experience in construction) and asked me if I needed any help, so I told him what I was doing and needed some expert advice on a couple of things, and as usual, I was overthinking a lot of it. Wes simplified what I was attempting to accomplish and it all finally made perfect sense to me. I ended up purchasing just north of $800 dollars of product from Lowes and my project now is turning out great! Couldn't have done it without his advice. Thanks Wes. I really appreciate your help.

No one ever helps me in this store. I've gone there three times and only ever got a self check out…read morewoman say "thanks for coming in". Poor cell coverage in the store often means I cant even search for the location of the product I'm searching for. Very frustrating experience. I wont be back ever.