I would leave 0 stars if I could. This is one of the most unethical and overpriced companies I've…read moreever dealt with. Communication was poor throughout the entire process, and the overall experience was extremely frustrating. I strongly recommend looking elsewhere if you value transparency, fairness, and professionalism. Save yourself the frustration and go somewhere else.

We had a leak in our hot tub and Called Honey Electric. He took one panel off, looked without a…read moreflashlight and said he couldn't find the leak. He then charged $300 for 10-15 minutes of work. He also said I needed a new cover and it would be $1,200. No thanks. We called another repair guy. He took all the panels off, found and repaired the leak. It took about 2 hours and he charged about the same amount. It's been 3 days and we haven't had any leak.

We bought a pool from crystal pools in e-town pa above ground 18 round…read morepaid cash went with crystal pools because they have a good reputation they installed our pool last September we didnt swim in the pool till end of may and have divits all over the bottom of the pool We didnt even make it a year so they came out on the 30th of may and said it was their fault now a manager came out and said about moles... never the less they installed a bad pool they need to replace the liner repack the sand and refill the pool with water ..I will update to let you know how this company deals with this or if we have to get a lawyer. Updates will be posted. Update 7/18/2011 Crystal pools above ground pool manager Nate sent a proposal out offering water, repacking the sand and at their decision the pool liner which we really dont like because the way the old liner stretched out on the bottom i dont see how they could reuse this and the water will be out until they repack the sand.I will update how they handle the liner to get that last star from us.Crystal Pools is a good company updates on the way.Everything handled good pool is redone.

I had scheduled our pool opening for June 18 (that was the earliest they had), but they never…read moreshowed up. Did not return my phone call either.

We have had our pool over 25 years and have never had any regrets. All the people at Yorktown have…read morebeen responsive and very easy to deal with. It has been a great experience and have many great memories surrounding the pool. STEVE PERRINE

I have been working with Yorktown for over 15 years, and it was the best decision I ever made…read moreregarding my pool. Everyone there has always been super responsive, friendly and helpful. I have also recommended their services to other friends and family, and they have had nothing but great experiences with them as well. Highly recommend!

we had a scheduled appointment for 430 pm today and no one ever showed up for a consultation on a…read morenew pool so u no longer will have a future customer they couldn't even call to say hey we are running late piss poor service

Great company. Friiedly useful help. Owner turned me on to…read morewomelsdorf technician I bought a winter cover and will need instruction soon thanks

I've been a customer fir 12 years. They are a great family-owned business. They just installed a…read moresecond pool for us, and we love it.

On July 8, 2024, we ordered a Merlin Pool cover at Keystone Pools for $1,999.59. The required 50%…read moredeposit on the order, $999.59, was paid. We were told the order would take approximately six weeks to process. Six weeks later, on August 19, 2024, we called to inquire about the pool cover. Keystone Pools told us they were having trouble with the internet/phone, and orders were delayed in arriving. They told us to check back at the end of August. We called the week of September 2 (8 weeks after the order was placed/deposit paid). We were told the order was not yet in. After two weeks, we started calling again with no answer. On Friday, September 20, 2024, we drove to Keystone Pools to inquire about the order in person. The woman in the store said she had no information about the order, but the owner had a death in the family and the order might be delayed. She didn't have the phone number for Merlin to check on the order status, but she would leave a message for the owner. On Monday, September 23, 2024, we emailed Merlin Pools directly to see where the pool cover was. We received an email from Merlin Pools on Tuesday, September 24, 2024, that an order of 1 pool cover ($1,999.59) for us was placed on 9/23/2024. The next day, we received another email from Merlin Pools that the pool cover had been shipped to the distribution center in Harrisburg, PA. We began calling Keystone Pools to find out when we could pick up the pool cover/pay the balance. No one has answered the phone since September. We mailed them a letter asking for the pool cover or to return our deposit. We drove to Keystone Pools three more times, October, November, and today. No one is ever at the store. It is always closed even though the store hours posted indicate the store is open. Now the phone number is no longer in service, and the pool cover seems to be being held at the distribution center in Harrisburg. Last week, Merlin Pools encouraged us to contact the distributor in Harrisburg, but they haven't returned our calls. Now six months after we placed the order at Keystone Pools, we are out the $999.59 deposit, and we have no Merlin pool cover. We filed a complaint with the Better Business Bureau, and we are now pursuing a small claims court claim for breach of contract.

We had a pool liner installed and 4 years later has serious wrinkles on the sides and white spots…read moreon the bottom. Our previous liner was 18 years old before it needed to be replaced. Prestigious Pools refuses to work with us and ignores our messages.

Okay we tried, really tried but had to give up. Horrible service and attitude. Always out of town…read moreor family emergency, never available when need them. Show up when is good for them, no regard for customer's requests. Had issue with heater in beginning of this season, I asked Randy what do you think it is and how much might it cost? He replied "no idea" and added "well done you want it fixed"? I said that depends on if we can afford it. I've followed up three times and they never got back to us. So rude. Can no longer consciously recommend this company. Buyer BEWARE.