I recently moved in the area. Buchmyers seem to be the only pool service available. I have used Buchmyers to install a heater, open the pool and cleaning once. The pool opening was great. I am also satisfied with the actual work to install the heater. Their scheduling leaves a LOT of room for improvement. I was told I would receive a quote in a couple of days. After a week and a half, I asked again. A few days later I received an apology that they had been busy and the quote was attached. The attachment was for a pool liner. When I pointed that out it took another few day to get the right quote. Last Tuesday I asked to schedule some service so my wife does not need to take care of it while I am out of town. The auto-response email said they would email me a confirmed date within a few days. Today is Monday. I am still waiting. I guess I was spoiled at my last location, the people would actually get back to you promptly. But when your the only place in town.... read more

We signed up for valet service that comes and goes as they please. No communication. They showed up this Wednesday and "treated" my pool. Left 3 bags of salt and added chlorine. My salt level is fine. My chlorine went from 3.5 before the "treatment" to 23.5. I called, left messages, visited the store, the store confirmed my readings. Wendy was highly confrontational when I finally connected with her. I would not recommend this company if you value your pool. It's unusable for now and I'll have to get a new company to clean up this mess. Shame on you Wendy. Businesses make mistakes but a good company makes them right read more

HOLY SMOKES! They replaced the liner for my inground pool before so I called them to do a new liner replacement quote for my pool. Thought they might give me a reasonable price because I would be a repeat customer. NOPE, their quote was $5000 more than I paid before, and over $4000 more than the other 3 swimming pool companies liner replacement quotes. Erin explain their prices really increased due to COVID. (Is Covid pricing still in affect?) Do not buy a swimming pool liner replacement from BUCKmyer (emphasis on THE BUCK!) as they look to be PRICE GOUGERS! Every other swimming pool company will provide a quote to save you THOUSANDS OF DOLLARS. These guys are a bunch of pirates looking to make a chest of gold on every customer. read more

Buchmyer's Pools - They quoted over $9000 to replace the 16x32 foot pool liner. Absolutely disgraceful! - Pool Cleaners Near Me - York, Pennsylvania

DO NOT GO HERE IF YOU WANT GOOD SERVICE!!!!! These peolpe lack any sense of professionalism. They will tell you they tested your water. give you directions on how to to fix the "problem". Then when you come back to see if the "problem" is fixed, they will say it's even worse than before and blame it on the fact they you didnt buy their 3X more chemicals. read more

service was awful. we have used them for years to open and service the pool, and every year it gets progressively worse. this year we paid them $300 to open the pool, and when they left the pump was still sucking air, even though the pool was filled. They also couldn't be bothered to clean off the pool cover, or fill and install the ladder, because they claimed there was no access to water. I have a fully functional hose bib and 100' garden hose at the front of the house. just shamelessly lazy and unthorough. and the worst part was they left a note saying "ladder in pool". I will never use them again. try Leslies, or Nemo's, or Fox pools. read more

Oh my what an awful experience I had here one time. I came in here and waited 10 minutes before someone came to help me. I just needed some Hot Tub Chemicals for my daughters Hot Tub. When I was finally helped it was by a grumpy lady who boofied one of the gasiest boofs I have ever smelt. (A Boofy is what my family calls a toot.) I think she had an accident, my lord it was so bad. She was not nice at all. To be honest the whole store smelt like skunks and garlic. I don't recommend coming here. There prices may be cheap but it's not worth it! read more

My husband and I always had a dream of having our own swimming pool and two years ago Buchmyer's Pools helped make that happen for us. We appreciated their top notch customer service, long-standing industry experience, and turn around time. Putting in an inground pool is no small feat. There was a lot of planning and steps in the process but we were pleasantly surprised at how quickly it all was finished. And the bonus was that the packages they use for new pools and for service make everything so easy for us. We really like work with Buchmyer's. read more

Terrible customer service. I have nothing good to say. Expect bills from them for the work they did not do.

I have had nothing but good luck with Buchmyer's pools. The service has always been spot on and they have been very informative when coming out or when we go in for water testing. I have used them for opening and closing my pool, repairing a leak in my liner, a leak in a hose and replacing my filter that was broken by Nemo Pools when Nemo closed it in 2015. When we go in the store, Kristi may not know us by name but she knows what pool we have and makes sure we get what we need. read more

Buchmyer's Pools - Pool Cleaners Near Me - York, Pennsylvania

In my Opinion I have to say Buchmyer's is no good, unfair cheaters. Their goals are to rip off their patrons and they will lie and manipulate their way through your pool purchase. My experience was worse than awful looking back. My husband and myself went in during the throughs of Spring covid 2020. Chris the salesman took us to see their 2 pools out back. I'd been thinking an oval pool and when I mentioned she he shouts NO! that's it... I thought very strange we move into their little trap section and we never spent any quality time talking about the different sizes, shapes or any options like the outside color/pattern or liner. I never had a pool so this flew over my head. So Chris starts like this slowly says "We have a 30'........pause..... I didn't realize how big a 30' was it happened fast & Chris certainly wasn't telling us either!! Basically we signed a contract for a 30 foot pool! She is a conniving manipulative cheater in a word UNPROFESSIONAL!!!!! So our pool was installed 9/20. This Spring after going multiple times every week to get this pool balanced I had the opportunity to speak with the owner Kriste my first and it was repulsive. During this brief conversation I asked her why was I sold this large Olympic pool without my knowing it. She proceeded to tell me her husband came to my property and sprayed orange lines on the ground. She asked why I didn't say anything then? Are you serious! He basically surveyed our property I didn't realize I was to walk the orange lines and I never did! If Buchmyer's is so professional why would he not suggest installing our pool on a lower elevation on our property because I can not see my children in the pool its elevated SO HIGH!!! This is safety 101! Our pool was built up almost 3 feet higher so now we'll need a retaining wall and a deck! What was so repulsive about Kriste was at a point in this conversation she obnoxiously sorta was looking down but up at me very purposely with this nasty look on her face, I'll never forget it! I guess that's what greed does to some! Upon leaving I purchased chlorine she was offering my 18 year old a job I'd never let this company influence my beautiful daughter! Kriste took my cell # down and said she'd call me after speaking to her husband. She never did call but I received a letter essentially a one way correspondence!! In it she said that the sales woman Chris tried to get us a smaller pool! Flat out liars! At one stage in building our pool the construction fella walked up to my back door and announced we will need to rent a breaker to break into our hill @ 1,000 a day to make more room for this pool and he says well need to or we can stop right here and leave instead of saying lets downsize your pool. I know someone that is getting a significantly smaller pool same price with this shady company!!! Buyer beware! read more

We chose Buchmyer's to install and service our pool two years ago. We chose them because of their excellent reputation and we made the correct choice. The pool they helped us choose is still perfect, they have upgraded us to salt water and helped us maintain our pool every step of the way. We created a problem for ourselves (muddy well water) and Buchmyer's was in touch with us daily until it was resolved. Our pool was perfect again in three days. We do our part by bringing in water for testing and they do theirs by telling us what to add and how to add it. We rely on them to open and close our pool every year. If you are building a pool, you can't go wrong with Buchmyer's! read more

I'm only writing this review because the experience we had was so poor... My mother and I walked in there and no one even greeted us, walked outside to the display pools, we were standing beside one of the pumps I guess it was and the girl started messing with it and it literally exploded water everywhere onto my mother and I. The two sales women did absolutely nothing. We weren't even mad, I was only mad because if I were the sales girl I would have been mortified and profusely apologizing. I've worked in customer service for years. No one said anything, didn't apologize, or seem to care. I would have felt awful. So unprofessional, simply why we will not buy our pool from here. read more

Had them open and balance my pool for a few years. Then things changed when their ownership changed hands. All they do is push chemicals. They rely way too much on their computer balancing than common sense. No surprise their computer is supplied by the same company that makes the chemicals. They charged me $500 at the beginning of 2019 season for a 50 lb tub of Cl. I went back knowing I was overcharged. Young girl just laughed and said "oops". Then I looked on internet, same tub is $150. I try to support local business, but at 3x the price!? Whole tub didn't clear up pool. They said to put in baking soda, $135 worth. Way too much and blew up my readings. Spent $900 in 4 weeks and pool still was a swamp. Went elsewhere and cleared it up for $125. Will never go back again. They know pools are a luxury item, people have a bit more money. They also say their chemicals are different than HD or Sam's. NO! They will do their best to take as much of your money as possible. Buyer beware. read more

Their service is poor at best on their pellet stoves. Shame on me to buy a pellet stove from a pool place. It's cost me more in repairs than it's saved in electric! read more