Red Star Vapor is unmatched--and Sandy & Jaime are the reason why. From the second you walk in, Sandy and Jaime make you feel like more than just a customer--they treat you like family. Their knowledge is next-level, their recommendations are always spot-on, and they genuinely care about helping you find exactly what you need. No rushing, no pressure, just great vibes and even better service. Sandy brings the perfect mix of professionalism and warmth, while Jaime's energy and expertise make every visit enjoyable and informative. Together, they create an atmosphere that keeps you coming back--not just for the products, but for the experience. If you're going to Red Star Vapor, do yourself a favor and ask for Sandy or Jaime. Honestly, they are Red Star Vapor. read more

Very helpful. Very nice store. Able to choose the EC30K vapes by testing them before purchase. This is our new vape store for sure

They ok, counter help was knowledge was good. Prices not the greatest. Internet prices better, in a pinch they do!

sandy for president! she is kind, patient, remembers what i get, and makes me feel valued every time. grateful for the team at this location

Don't come here will sell u broken vapes and won't replace or refund 0 stars moving to Chicago to az. I don't care if store policy or not, bought 2 lost mary turbos last night Tried the second one this morning won't turn on. Won't charge NOTHING. Light won't even come on. Tried to take it back to tell them told me there's nothing they can do. Can't refund or replace... YIKES won't be back! read more

I had gone in on a normal day and SANDY had been the best for education on vapes. My girlfriend and I were very appreciative of her pride in her work and her ease with conversation. We got so distracted I walked out without the vapes! Luckily for my rewards and SANDY- called me and had told me the vapes were left behind. Once getting that situation figured out we had to leave SANDY and red star 5 stars. Thank you very much! read more

Best customer service. Everytime I go the staff is always friendly and in a good mood. They give the best info on juices and devices and always make you feel welcome. I will continue to go here. read more

I went for the first time yesterday -- first time vape user too! What a stellar experience! The person that helped me was so nice and answered all my questions. I ended up getting some cbd vape liquid and a bottle of AV poncho vanilla juice to start me off. I am going back today to get my first vape -- I had ordered one online from a retailer but after experiencing the customer service here I canceled the online order with the other guys and want to give Red Star my money. It can feel intimidating to walk into a shop if you've never been -- it doesn't have to be! I loved how welcome I felt and how patient everyone was with my questions! Also, I saw people of all generations (there were grandparents behind me in line!!!) and on all the spectrums. You'll be welcomed here no matter who you are, and I love frequenting places like that. 5/5! read more

I think this is the best location for Red Star. The people working there are always so nice. They really take the time to make sure that you leave there with a good experience! If you are looking to quit smoking cigarettes I would absolutely go here. Also they are always wearing masks. Good people, good location, great products. read more

I had previously given this Red Star Vapor location a 5 star review in August 2019. Unfortunately, after my interaction with them today, I will no longer give them my business. I had purchased a Voopoo Drag 3 mod from them a few days ago. I had noticed that evening that the mod did not hold it's wattage setting after a few hours of not using it. For example, when I would get up in the middle of the night to use the restroom, and of course grab my mod on the way, instead of the mod being at my normal setting of 65w, it would be now be at 30w. Over the next 3 days, this was happening more and more....even if the mod was unused for just an hour or two (this was with the mod NOT being in "smart mode".) After a bit of online research, I confirmed that this was not how the mod was designed to function (unless it was in smart mode, which it was not), and I was not the only one experiencing this issue. I took the mod back to Red Star Vapor this afternoon, expecting a refund as this particular mod had an obvious defect, and when I left, I couldn't have been more disappointed. The employee told me that I could not return it because he was not able to confirm the defect, which would be difficult to do since the mod has to remain unused for at least an hour or two. Of course, the insinuation was that I was not being truthful. As a 59 year old military retiree, who of course was not on a mission to scam my local vape shop by returning a 60.00 dollar mod, I found this offensive. After further discussion, I was told that at best I would be given in-store credit. I explained to him that I simply wanted a refund. His response was that was not possible as even the return policy on the Red Star website stated that cash refunds were not allowed, and only in-store credit would be given. Well, the following is a copy and paste from their own website regarding their return policy; "Return Policy: Red Star Vapor has a 30 day return policy for Manufacturer Defects. 30 day return does not apply to Disposable Vapes. Packaging, boxes and accessories that came with the product must be returned. NO returns on non-defective items or "buyer's remorse"." As you can see, there is no mention of in-store credit only. At this point, I was being lied to. Please keep in mind, since Feb 2019, I have been a regular customer who has spent well over 2k total in this store, and this is how I was treated the first time I tried to return a product of any kind. Needless to say, I will no longer be giving Red Star any of my business in the future. read more

Red star is always my go to place for juice, coils, new kits. They always have the best workers around that you can find and never get disappointed when leaving there! This new store definitely is my new favorite with the manger that is there. I remember from the other store he helped me pick out a new starter kit for when I quit smoking and never regretted it! read more

Fast shipping and great customer service, I was even notified via txt that they were out of a flavor I had ordered and if I would like to choose another flavor or get my money back for those 4. They were packed well and arrived quickly. Will be shopping here again. read more

Kid in there was straight out of Starbucks with his gigantic cloud machine and Dyed black/ blond woman's haircut. He couldn't get a full sentence out without taking a huge obnoxious drag. He was not knowledgeable at all when it came to the smaller units and said all of his products were pretty much the same. This place was not helpful at all. I walked out.... read more