It wasn't clearly marked where I could see the pick up zone. Finally was directed to the…read moreappropriate place by security.

From start to finish our experience exceeded expectations. We received emails and text messages in…read moreadvance to confirm our arrangements. We were met upon arrival as promised and our driver was hospitable and very knowledgeable about our destination. Highly recommend!!!

After a huge hailstorm broke out the front and back windows of my rental car, no other cars were…read moreavailable anywhere, also due to damage. I called for a cab and Jayson arrived earlier than expected and got me to my hotel. Could not have been nicer, offered to take me anywhere I needed to go while I was car-less. I would highly recommend this company, and will use them again anytime I'm in the area. Jayson made a lousy situation so much more pleasant!

one of the drivers came to a stop sign saw my husband and I driving an pulled out right in front of…read moreus. I understand they have to be quick for their jobs but the driver in Cab 9 in springfield was not trying to be safe an seemed very distracted by a cellphone as well

Always on time - clean cabs - nice drivers…read more Do I think its a bit expensive to pay $10 plus tip to go three miles? Yes - but do I want to walk in the rain? No. This is my preferred cab company - and that isnt likely to change.

Best cab driver and service I can recall ever having! The driver was prompt, courteous, and…read morepolitely conversational about appropriate topics, like the weather, The cab was clean. It had a faint smell of air freshener, which may irritate people with allergies and chemical sensitivities, but I have allergies and it didn't bother mine.

Best service ever! Above and beyond what's expected. Picked us up quickly, gave us a lot of…read moreknowledge about the area.

Jill was amazing! we needed someone to go pickup our luggage from the airport late at night and she…read morewas Johnny on the spot for us, saved our trip. More than just a taxi service!!

I ride with this company once to twice a week for doctors appointments.. James Is who I ride the…read moremost with... He is always respectful and Professional... Keep up the good work...

very disappointed in the ride. the driver named gabbe was contstantly on his phone and he was also…read moresaying inappropriate things that a passenger shouldn't hear. I will be telling all my friends and turning this into as high up as I can go. offended doesn't even cover it. do better as a company.As a Christian I would like to think that your company would value the opinion of good paying customers. Conversations of a sexual nature should be kept private. This has given me nightmares.

I tried to book a ride with Lyft on the 17th and again on the 20th and couldn't. Since when does it…read moretake two credit cards just to request a ride? And not a single human to speak with. If companies are going to be run by AI, maybe they should be used by AI -- not people.

UPDATE: Gave them another shot. THEY DID IT AGAIN!!!!!!!!!! Canceled 15 minutes before my scheduled…read moreride. If it was possible to give Lyft service in Springfield, MO a negative star review, I'd give them as many as possible. In what world is it a good business model to let people schedule a service, enter their payment info and then totally ghost them from that moment all the way through to the time to deliver. IRONICALLY, I was able to book through a third party, that sent me a LYFT car and driver!!!!!!!!!! The BBB site is next on my list for the Springfield, MO LYFT "service."