EPIK POOLS
Integrity, Performance, Customer is Always First…read more
First and foremost, it is important to note the owners of Epik Pools, Richard Boehm and Daniel Hlebowicz, are two of the most honest, reputable, and creative individuals we have ever had the pleasure of working with. For us, these qualities were as important, if not more important, than the fact that they are seasoned pool professionals, presented us with an incredibly unique pool design, and followed it up with quality workmanship that went into our investment every step of the way.
I would also like to add that we interviewed and received designs from five different pool companies before contacting Epik (referred to us by a friend). Not only were we disappointed with the other companies' less than stellar efforts and lackluster pool designs, we were very frustrated with their lengthy response times. Our experience with Epik, however, was quite the opposite. Daniel came out to meet with us the day after we contacted him, and it was immediately apparent how well he listened, observed, and translated his observations into an innovative, carefully planned pool design. Daniel methodically studied our home's style and décor, which resulted in a design that flowed seamlessly - from the indoors out. Once we saw Epik's plans for our backyard we knew no other layout would do. It is also important to note that Epik's price point was very competitive. And, because their plan was so much more creative and designed with our specific tastes in mind, it was a slam dunk decision.
Epik skillfully and meticulously completed our pool design package for the Woodlands Township committee review, and it was accepted with very few changes. They made a point of ensuring our package was done right the first time, in hopes of avoiding arbitration (which all of the other pool companies indicated was likely due to the size/location of our project). It certainly didn't hurt that Epik has a well-established, highly regarded reputation with the Township. It can make the difference between waiting two weeks for your pool approval versus 8 to 12 weeks.
Once plans were approved, we were pleasantly surprised to find Epik's other owner, Richard Boehm, wasted no time in scheduling contractors to begin work immediately. Their contractors are one of their greatest assets (a rarity these days). Not only are they 100% reliable, but Epik retains some of the best contractors in the business due to one simple strategy - they pay their contractors fairly and as soon as their work is completed. Because many other pool companies are unpredictable in this area, contractors often leave to find work elsewhere. Epik's immediate payment response ensures they retain only the highest quality contractors in the business. This is important because they show up on time, their work is flawless, and you can be confident they are professional and proficient in all they do. In short, it is apparent they like working for Epik.
Epik Pools is fully and completely committed to 100% customer satisfaction. In a project the size of ours, there were bound to be unexpected issues, and with each and every one, Epik quickly and efficiently worked to resolve it. If they couldn't do it over the phone or with their contractors, they were at our house, usually the same day, sometimes, within minutes. They have a "can do" attitude and made every effort to ensure we were thrilled with our new pool. If they say they will do something, you can be confident it will happen. No matter what we asked them to do, the answer was always "we can do that" or "here's another way we can make this work."
Epik is incredibly resourceful when it comes to working within the customer's budget. Of course, we wanted all the bells and whistles, but some things just weren't in the budget. In each instance, Epik worked creatively with us to devise a solution that ensured our satisfaction. For example, we had originally chosen stamped concrete for our patio, however, after considering the long-term vision, we decided to install travertine (definitely outside the budget). Epik worked diligently to find another travertine (same color we wanted and just as beautiful) at a price point we could afford. They also gave us a discount on moving our gas line (from one side of the house to the other) to help alleviate the expense. We are thrilled with the result and thankful to Epik for their creativity and generosity to make this happen. The travertine patio is one of the most striking aspects of our pool.
If you want a company with integrity, one that will get the job done right, if you want a company with a creative vision who consistently puts the customer first, there is no other choice than Epik Pools.
Should you wish to discuss Epik with me in further detail, feel free to contact me via email at postorinofamily@gmail.com or phone 913-302-0116.
