This place is great if you want good quality warehouse work shoes or boots. They were very nice and accommodated me on what shoes were best for me with their 3D scan while I walked on they mat. Highly recommended! read more

Love the quality of the shoes , but the man working at this locations treats customers with complete disrespect, not even greeting customers properly and throwing a fit over having to work. When we first walked into the store, he said "if your a account I can't help you" I said we're not he said "my computer is down for accounts, there's stuff on the shelf I can ." I have no clue what a account is I just want boots. Refused to help until we were about to just walk out. Other famous quotes by this gentleman while JUST ringing us up for the 200$ boots , "I don't feel like doing this" "I can't handle this job" "The stuff is on the walls" when we asked for help. " I can't do this" "Oh god , what is your code" "See these, I have a fun day and I'll never see you guys again so why not complain, I'm not even the store manager." "Put a good word in for This obviously has been going on for several years and the company doesn't care about the issue, I will continue to reach out until I feel comfortable to shop here without a depressed angry weird old man working behind the counter. 1-800 redwing is who he told me to contact said there is no store manager that they got fired. Finished the SALE BY CALLING ME AN IDIOT . I will continue to contact corporate until something is done. read more

Terrible experience, the old man working at the Willow Grove location is miserable and rude (Mark might be name, not sure). Anyway, he was arguing with a customer prior to even getting with me. The negative reviews of this place are very honest and true. The employee had a hard time grasping the term "re-craftable" almost as if that was foreign to him, yet he stated he's been doing this for 40 years. He also stated he's never in whole career heard of someone hiking in a Goodyear welted boot and suggest I leave and go make my own boot, but Redwing has several boots that are Goodyear welted and trail/mountain capable. I had the Trailblazer 878 in hand and he took that from me and put it back up on the wall. I honestly felt like I was talking to someone SO close minded. Redwing - this employee has gotta go, your losing money at this location. Feel free to reach out with any questions. Date of visit: 01/20/2021 @ 1pm EST. Willow Grove, PA 19090 read more

I didn't expect to review a Red Wing shoe store. I frankly didn't expect to have a bad experience, I knew what size I was, what I wanted and basically wanted to be in an out without too much fuss. I realize the store operates 98% of it's time providing shoes for people who need specialty heavy-duty boots. I was in the 2% of people who go in there for a pair of good boots that will last me a long time - but don't necessarily "need" them. I am still of the opinion that Red Wing makes a quality product, but unfortunately I don't foresee me setting foot in one of their stores ever again. I'll stick to the basics and if for some odd reason the gentleman working in the store reads this - to help him clarify what happened that night. I walk in at about 7PM on October 23rd, 2012 - I don't know the name of the person working there - since I was never greeted, but it's not the end of the world. He's with two other clients and I can tell the guy is busy. I walk around trying to kill time and to give him time to get wrapped up - I'm in no hurry. I understand it's not the most ideal scenario and I don't expect them to drop everything they're doing - although, I can't think how "Hi, I'll be with you in a minute." would have cost him any time, but that's besides the point. A bunch of unacknowledged nothing happens after that I could be going around the store setting small fires and I doubt anything would be said to me. He completes the transaction with the first client, and I can tell he now needs to help client number two. I say nothing, I just happen to be near him towards the back of the store by the sizing machine. Suddenly, he snaps at me and says "You're GOING TO have to give me a minute DUDE - I'm the only one here." Keep in mind, I said nothing at this point. I am giving him a minute, in fact - I gave him twenty. Great first acknowledgement. I'm not the big traditionalist when it comes to customer service, and I'm not blind - I know you're busy. But if your first words to me are in that tone, then you lost a sale. It really isn't a problem you see - you don't want my business, and I don't want to give it to you. It actually works out perfectly for the both of us. This isn't the only source of Red Wing boots, and although I was set on the brand. Now I think I'm willing to give my other options a shot - and I mean that, I know it doesn't matter to this particular dealer, and I'm fine with that. . Of course, the boots I was looking for - Model 8146, are available at Brooks Brothers and I can tell you, the service there would be eons apart from this store. If so inclined, I may just drop by - but I really think there are too many options now that this sent me right back to the internet to look at what other alternatives there are out there. I appreciate someone is out there making an American made product, in American small business like these franchised Red Wing stores (dealerships) - I want to support that. But unfortunately, it's not worth the hassle of being treated like a nuisance. read more

Red Wing - Shoe Stores Near Me - Willow Grove, Pennsylvania

Well, I have been coming here for 15 years and never had an issue. No other boots have really compared to redwings for the work I do. However, the customer service here is lacking and I may not return to this location. I understand in the covid era, things have changed. They only allow three people in the store at a time. When I opened the door a young guy in a ball cap, an employee s reamed at me that only 3 people could come in at a time. How would I know if I did not open the door. He said he would let me know when I could come in. People left and he never did. I went in. There were three people in the store and more people came in. They weren't even wearing masks. He did not say anything to the others. I'm not sure why I was singled out or discriminated against. There was no apology. read more

So it seems the customer service at this location has not changed in last several years- based on the reviews below. I went it pretty excited to finally get myself a pair of Iron Rangers. In the first five minutes the older gentleman (who apparently should not have a job involving people) managed to insult his own product, talk to me like I was an idiot and complain about having to work. Pretty amazing actually. The most uncomfortable buying experience of my life. Once he realized I was serious about spending $320 on boots the he thinks are "not worth it", his toned changed. He realized he messed up, and either out of incompetency or trying to save face, gave me a $40 boot care kit for free. tl;dr - avoid this location. Find another spot to buy your Red Wings. You have been warned. read more

I read the reviews before going here, and I saw a lot of bad reviews about a rude grumpy old man that worked there. I had to go meet this guy. However I found out he no longer was working there. In the end I had the pleasure to deal with a sweet polite very attractive young lady. read more

When I saw the first review, I figured that this was 3 years ago and things probably have changed. Nope. Not at all and I have never experienced worse or more rude customer service in my entire life. My husband and I came with our daughter to buy a pair boots for my husband. When we entered the store, there was only one clerk helping a customer. We weren't greeted, but that's not a big deal really. We were walking around looking at boots and when the clerk finished with the customer he walked over do my husband and very rudely asked "Do you need something?" My husband said "Hi, yes how are you?" and extended his hand. The guy backed up and refused to shake his hand. I told my husband it's better we go and we left. However, the store manager I think it was wrote me a very nice email apologizing and explaining the situation. Which I really appreciate so we may be back there. read more

Brought my husband here today for him to get a new pair of boots. Besides having an impressive large selection of boots,insoles,boot care products and more, you will not get service like this anywhere else today. Manny,the gentleman who helped my husband this particular day took his time helping my husband choose the perfect pair of boots. He did a scan of his feet, took into consideration what he did for work and issues he had with his back all to choose the best pair of boots and insoles for him. Manny went above and beyond to take time to make sure my husband was going to be happy and comfortable with his boots. This is one of the few companies left that really cares about providing good quality products and exceptional customer service. Our family definitely won't buy boots anywhere but red wing! read more

I needed some well-made boots for work so I decided on going to the Red Wings store in Willow Grove, as suggested by coworkers. I showed up and immediately had the door held open for me and was greeting upon entry. The gentleman who helped me, Manny, was very nice and helpful in trying to find me the perfect boot. He wasn't going to be happy until I was, and after a few different options we found the best option for me. The store has a vast variety of shoes, perfect for any situation. Prices reflect the quality of the product, which is understandable. I highly recommend going to this Red Wings location if you are in need of good boots. read more

Over a period of 5yrs. I have purchased 7 pairs of Red Wing work boots. Proud to American and that state they stand behind the quality. I work in the construction field. My feet ,body & boots are put to the grind on a basis. Around 8-9 months without fail ,all boots would stitching,some pairs almost fell apart. They never replaced of boots a couple of pairs they sent to be restitvhef never held and believe lost one pair and did make good. My lesson is learned at a cost, I will never buy or recommended this company. The store did not stand behind the brand. I keep trying to no avail. The employees didn't even really care cause the sale was already made. With receipt in hand they question the age of the boot every time. I am a normal hard working American and hard on my boots. read more

I am beyond happy with the customer service I received at this Red Wings location both when I bought my boots and more recently when I went in with a issue about my boots. Through my nishil purchase of my boots I was greeted promptly helped by multiple employees along the way with any questions I had told about every different option available when I requested in all American-made boot they told me what the options were. Or recently I went in with a chunk of heel come off of my boot I called them the night before and told them the issue, they asked me if I could email a few pictures of the boot. I was promptly called back and told " no problem we can exchange it for you." I went in the next day and the employee Justin had my replacement boots ready and waiting for me. He informed me of all the conditions that goes along with a replacement pair of boots ask me to sign a recipt and I was on my way. read more