Well I went into Dick's and purchased sneakers for $170. This purchase ended up costing me $260 because of two factors. First, (dummy me) I accepted a credit card offer while checking out, and secondly, because I assumed my purchase was not on the yet to be received card, but the card I presented at the register. I traveled, got sick, and when home I got back Sychrony Bank I saw the purchase was on the Synchrony Bank credit card. Interest was charged from my day of purchase, no bill for the first month was ever received (according to those taking in my mail),and I was also billed twice for late payments on the only bill I received. Is Dick's so hard up for money they need to present customers with such cheezy offers? Suppose so, but they lost me as a customer with this cheezy offer of "future savings" with the Synchrony card. Beware. Be careful. read more

This dick's sporting goods has been in willow grove for over 10 years, and it is located in a peripheral strip of the willow grove mall. At one time, Dicks had been pretty great. They sold guns and had a hunting lodge. There were compound, recurve and crossbows. The hunting lodge has now been filled with fishing equipment, kayaks, and safes. It has lost its glory. However, you can still buy a hunting or fishing license here. There is a fair selection of fishing stuff. Most kayaks are pelican brand. There is a golf section which I've never seen anyone in. There are bikes in the back, and exercise equipment which kids play on. There has been an increase in sporting apparel offerings, as well as shoes. Prices are retail. You might not get a bargain on anything unless you have a coupon in the mail, for which you need to hand over some personal information. read more

DICK'S Sporting Goods - Clothes section - Outdoor Gear Near Me - Willow Grove, Pennsylvania

We asked an associate for a size in the shoe department. He put us in the computer. Ten minutes later, still no shoe. Multiple other people were also waiting. Eventually, I approached another person, who said we weren't in the queue and, "maybe we had been erased." No apology. We were finally handed our shoes. We left after deciding we didn't want to wait for more, since my son didn't like the first pair. There were plenty of employees walking around. None of them in a hurry. Not one person checked in with us. So much money spent on renovations at this store, but clearly none was spent on customer service improvements in the shoe department. Won't be back. read more

I love the variety of basically everything they have for all sports and outdoor needs.

Was in this evening to purchase cleats for my kid. The associate in the cleats section ignored myself and my kids. No assistance to measure my kids foot. Would not assist us until I had to make a point to ask for assistance to try on shoes. Seeing the other two families who were getting assistance while their kids were running around and causing disturbances I realized that we were ignored because we are Caucasian and the African American employee only wanted to help the two African American families. This is a disgrace. After making a point to get assistance the employee got my kid one pair to try on and seemed annoyed when it was too small. He didn't want to walk back to get more pairs to try on. Disgrace! read more

There are almost all kinds of sports equipment in the store, such as baseball, fishing, golf, cycling, basketball, and so on. BUT no ski equipment!!! read more

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Whilst this coronavirus outbreak was picking up steam, gyms started to close. Then I noticed Dick's was offering curbside pick up of online purchases. However, it seems every meathead in North Jersey bought up the free weights within a 100 mile radius. I found a 300 lb Olympic barbell set still available at this Dick's location. On my first attempt to pick the weights up, my car broke down en route. I was finally able to get out there and Sonia the manager was so friendly and helpful. She had the weights brought right out to my car and now I'm ready to resume workouts! read more

I stood looking a golf equipment for at least 5 minutes next to a sales associate, clearly could have used help, and he said nothing to me. Shame. I would have bought a lot more as a new golfer looking for assistance. Oh and I saw him help another customer so... yeah. Next time I'll go to Modell's read more

A complete dump here. The place is unstoppable. Maybe a spot to get a hoodie or speakers but if you want anything camping, hiking or fishing related, they gave up here and don't want your business. There are wrapped pallets and unopened boxes all over the floor. Embarrassing read more

No one in sight to get help. Sale merchandise was mixed up with regulate priced items so confusion on what was really on sale. Although we did end up getting what we needed we wasted a lot of time that we shouldn't have had to. It's not like the store is busy, shouldn't the employees be managing merchandise? Don't get me started about their joke of a rewards program. Had we had more time and going fwd I'll just order it online and probably get things cheaper to boot! Thumbs down for Dick's. read more

How can you not like Dicks? I hate shopping like an impertinent man child but love going to Dicks! Where did I purchase my last few hats? Dicks! Where do I actually drive to and purchase shoes for years and years and years? Dicks! Where do I buy workout clothes? And cardio elliptical machine? And fishing rods? And socks (only on sale)? Dicks Dicks Dicks!!! Finally and I admit it might be just me but ...Do I need people at Dicks front door greeting me? Am I actually looking to see if someone at the door is going to greet me? No but perhaps there are those out there who demand a greeter. Anywho Friendly helpful staff are all that's required ..... and Dicks delivers! read more

"We are Dick's and We are BIG!" The name DICK says it all because they are. Bigger than normal. Should change their name. BAD NO RETURN POLICY ON DEFECTIVE SHOES. "WE DO NOT ACCEPT RETURNS" IF SHOE FALLS APART, TOUGH _ITTY. It's unimaginable in this age of Amazon, Zappos, Walmart, Costco, Depot.... that a huge Dick's store would respond to a customer returning a pair of highly defective -sole ripped off -court shoes, with: "Sorry, once the item goes out the store door, you have to contact Nike to get a replacement" No small wonder the reviews for Dick's are 1-2/5 stars. I hope this drops their average. Better to take 5 minutes, order from Zappos. They will pick up free if they are defective, don't fit or for any reason. Rei, LL Bean, Kohls, Costco will take back anytime. Dick's may be big but they come up short and small on service. read more

Great service in the bike department. Employees very nice even though they are very busy this time of year

Disappointed in this store. Walked in and wasn't greeted by a single person, management on their phones not paying attention to customers. Walked around for about 15 minutes and decided to leave, not one associate said anything to me or asked if I needed help at all. read more

Really slim selection of under armour. Really slim. And they never get new stuff. Hey whatever happened to the Loose fit Long sleeve shirts? It's Compression or bust now. That's all they sell. read more

I am giving Dicks one star only because there isn't an option to give it ZERO stars. I definitely would not shop here ever again!!! The sales associates were null and void and that was due to the fact that there weren't any! The only associates were in the sneaker section. The guard preferred to follow me around throughout the store..(which was good because he was able to follow me to the cash register where I handed everything to the cashier and explained to her why I wasn't buying the items- it also gave him the chance to watch my back as I walked out) Save your money! read more

Went here to buy sneakers. Most of the staff couldn't care less about helping the folks in the store. Went to the golf section that looked like it was disorganized at best with nobody able to assist. Best to avoid this one time good store. It's gone way downhill over the years. read more

Terrible! I couldn't find an item or an employee after walking around for literally 10 minutes. Went up to the register and asked the manager where I could find the item. I explained to him I've been all over the store with no luck. He points to footwear and says it's back there.. well thanks! After traveling back I still couldn't find the item. Walked out...stay away!! read more

Just cheap generic junk. Service isn't anything spectacular. Purchased a kayak and it was a big ordeal trying to get one from the back of the store. I guess it's ok for last minute fishing or sports equipment. Add in their ever fluctuating polices on firearms and I'll shop elsewhere. read more

Every so often I go to this store. Anything sports I go here and I usually find everything I need very quickly. I used to like this store, until myself and a group of friends on a Friday night walked in dicks. We love playing football so we went to the section and gently tested them out. The man with the buzz cut blonde hair, Caucasian, about 5 feet 11 inches approached us rudely and said, "this is not the hang out place for tonight so make a purchase or get out! What a rude individual. Dicks you need to fire this man right away. He was inconsiderate, and didn't even think about my business. I say screw you and you are no good. He proceeded to follow us around the store until we left. This guy is nothing but rude. DO NOT GO TO THIS STORE. Staff is ignorant. Again blonde buzz cut Caucasian. read more

I came here to get a pair of sneakers. The style I liked was hard to find the actual pair of sneakers because the boxes weren't matching up with the shoes on display. I asked for assistance and the gentleman also had trouble finding the sneakers I wanted. He then asked another sales associate, who simply stated "if they AINT there we AINT got them". She said they could be ordered but I declined. Why have sneakers on display if they are not available. At least humor me and check the stock in the back. I went two stores over to shoe carnival and got the sneakers I wanted at, Dicks plus a second pair for half off. I will never go to Dicks again. The customer service was a complete turn off. read more

Clean. Stuff was in the right place. Came here to browse nike stability running shoes. They don't carry one - not one single women's running stability shoe by Nike. Ummm ? Way to limit your "sporting goods" consumer market(,) Dicks. ;) read more

Upon entering the store today, my friends and I who love football went over to the football section to look at purchasing a new football to use in our avid games. Just as we arrived at the area where the footballs are we began passing the ball in a short toss which normally you're allowed to do. We wanted to test out the product before we purchased, an employee came over to us and immediately said "this isn't a hangout spot tonight guys so make your purchase or get out," my friends and I thought this to be very rude and decided not to give this place our business due to the rude staff member who has short blonde hair and stands at about 5 ft 11 in. This place is terrible with customers and all employees immediately bash younger kids for no reason whatsoever, I plan to never shop here again after this incident. read more

The associate named Brian should not be working there. The last several times we have shopped there he has been working, and each time he is cold, unfriendly and downright rude. He either hates his job, or he really doesn't know what he's doing, but either way he needs to go. The store is convenient for us, but not my first choice of where to shop. read more