I'll start off by saying the staff here is amazing and very helpful. I bought a pair of iron…read moreRangers and have worn them everyday for the last month. I work in the field of aviation and these are just what I needed to look professional and stylish.

Stopped by to have some boots repaired. Not gonna happen! The old owners retired and the store is…read morenow a "Company Store" asked about getting boots repaired and was told my boots would have to be sent to Red Wing to be repaired. If you have that done you get them back in a couple of months. Seems the people running the store now sent the shoe repair equipment back to Red Wing as they had no use of the equipment as they didn't know how to operate any of it. What you have in it's place is shinny walls and some folk trying to sell boots to working people. The couple that is there are young and don't have a clue. If you need shoe repair you have to go to El Centro or Mexico.

I am actually going to give some constructive criticism which I hope Management sees. It's a shoe…read morestore so I would have thought it would have benches to sit and try shoes on. I asked the very nice Sales Associate where all the benches were. She said they were at the back of the store at clearance. I carried my 3 boxes from the front of the store to the back. There are 2 benches at the end of the clearance racks. One was being used so I took the second one. I got up to look in the mirror. There's only 2 of those also. I tried one and that was being used so I had to walk to the Men's section and use that one. When I returned to the bench I was using another customer had moved my own shoes and shoes I was trying on. I will say again this is a shoe store, there should be seating everywhere and mirrors everywhere. This is the first Skechers I have experienced with lack of both. It was a bit aggravating.

Since the kids needed new shoes, and it was BOGO for 50% off the 2nd pair...yeah. Actually this…read morestore is not bad at all. They didn't have a size for one daughter (big feet), but the other kids got hooked up. Sketchers is my favorite brand anyway. So we (and my wallet) left happy. Military discount...no public WIFI....helpful staff, decent shoes and prices. Worth the look.

Burlington...you guys came through!…read more For a minute I thought they were pulling a "fast one" aka closing the store down for a few months to save money for the company or something. But in truth it seems like they closed the store about 6 months back to redo the inside to make it more modern, etc. Then they had a legit water leak and had to deal with that. The recently reopened store, I must say, is in better shape and has a better look. It now looks like a 'typical' BCF store, replete with more cashier stations and a more streamlined motif. I like it! The lines are still long but seem to move at a more comfortable clip, and staff and customer alike look to be more at ease, so I'm down with that. It's definitely worth a another look. Highly consider it!

If I could leave a negative star review I would. I just had a horrible experience at the Burlington…read morein Yuma. The store closes at 9 PM and they refused to let us in at 8:20pm because they said they had a long line and didn't want to work longer than they'd have to. They just lost a customer. I hope they lose their business for being lazy and their horrible customer service.

There were 6 employees standing around doing nothing. No one asked if we needed help…read more Either don't give these employees hours or train them on customer service.

Crap for costumer service. I'm was standing around for 20 mins seems like no one wants to sell…read moreshoes.

Establishment is well organized and clean. Staff were extremely pleasant and had to come back for…read moremy first pair of boots! Will be returning soon!

Absolutely horrible. On our way to Phoenix from California, needed to stop in to get a hat reshaped…read morewe bought there about a year ago. I absolutely love boot barn and have been shopping here a long time, but this specific location made me never want to come back. The tall lady with blonde & purple hair was RIDICULOUSLY RUDE. the hat shaper was turning on the steamer for us and said it would take about 45 minutes for it to heat up. no worries, we start walking around while he waits for the steamer. The blonde hair lady turns around and scolded him, asking "whose hat is that? is it a customers?" he replied with "yes, waiting for the steamer to turn on." she looked at him and said "we do not have time for hats, the floor is packed and we need everyone on board!" EXUCSE ME? the 5 customers in the store? just because she was flustered and doesn't know how to do her job and ring up one customer, doesn't mean the floor is packed. coming from another customer service provider, girl learn how to do your job. and don't be rude, it's a disgusting look on you. find another boot barn location to visit if she's working!

Women's department would not allow me to exchange a dress for a smaller size if available due to…read more two day refund policy. No customer service at all. Will go to a department store that cares about the customer returning for business next time.

I went to get a bra. Girl was so incredibly helpful. Did a refitting and brought me different style…read moreand slight size difference to see what suited me best. Helped me understand what I should be doing and how to check my fit. Friendly and helpful the whole time. She had other customers but kept coming back to check on me. This really made my day because it's so hard to find my size in Yuma. The other stores we went to customer service was horrible and seemed like they couldn't be bothered. Especially during the holiday season I understand but still. Whoever trained this worker did a great job. She's the best and I'll be going back for more and telling everyone I know. Her name was Shavelli. Hope I'm spelling that right. Make sure you go see her for a measuring at Dillard's.

Friendly staff & great prices for quality items you cannot beat! The store is clean & very well…read moreorganized. I enjoy shopping here!

Marshall's; unlike similar stores it had a calming effect, like a soothing lotion over dry hands…read more Busy and yet still inviting! I also like how the bathroom is generally clean. Plus they have one of those foot-lever openers at the bottom for that hands-free experience. Only one row for Men's Shoes? They can do better than that. I get it, though. The staff are generally friendly; Maria at the Checkout Counter was bubbling over with energy and it was a proverbial cheery on top for our shopping experience.

The woman who owns Rancho Viejo is incredibly kind and helpful. I recently bought a beautiful pair…read moreof El Carril boots for a very reasonable price. I've shopped here multiple times and I always receive that same excellent service. No disrespect to Boot Barn, but I'd rather support a local independent shop.

Owner of the store is so kind and will help you with any questions. They also have dressing rooms…read morewhich i wasn't expecting. Has ever hat, boots, and jeans you can think of for very affordable prices definitely recommend.