Last September I took the bus to Miami Airport. It was advertised as a luxury red bus. It was a Caribbean substitute. Dirty, narrow seats. Restroom on board was filthy. No toilet paper, no water, no paper towels. Female driver would speed up and then slam on the brakes repeatedly. I had just come out of the restroom when she accelerated throwing me backwards to the floor. Another passenger helped me up as I was wedged in the aisle. I was badly bruised. Awful 3 hour trip. read more

All college families offer this transportation as a valid and inexpensive choice against Brightline, and your better not to choose Red Coach altogether. Bus was late to an unscript (Shell Gas Sign) on Turnpike in Pompano. Bus was late about 30 minutes which seemed related to previous stop in airport FT Laud. Son's trip was to arrive at UCF at 9pm, it was after 1030pm. That's over 4 hours on bus without stretching feet and movement off bus ! Bus had seating issues in West Palm and sounded like overbooking. Out sons neighbor on bus was grossly oversized for his window seat in economy. (Buy correct seat size for all comfort) The gentlemen also vaped the entire route which should not happen in enclosed areas. No room to stretch out even in aisle seat to rest. One and done .... This is like herding cattle versus a luxury bus experience. Don't believe the hype. One star is better than deserved. Take Brightline and Uber to campus. read more

6/14/26 6:220pm bus from orlando to FLL. Bus reported late but then left early & before all ticketed holders were on board. Bus driver was rude to pasengers and arguing loudly in Spanish for the last 1/2 of the drive ON HIS PHONE while driving. Dropped the passengers off at the wrong location at FLL Airport. Airport security staff told him he could not park where he parked (Level 1 Terminal 1 departures), he ignored them and said "I am only dropping off 2 passengers" and when over 10 people got off and had to retreive luggage from under the bus which blocked the flow of traffic at the airport. Anyone waiting at the proper location was not picked up!!! Opperated by a 3rd party bus provider. Flagrant disregard for traffic rules, airport rules, customer service rules. Wild and unpleasant experience. ZERO Stars! read more

I purchased a ticket for Red Coach bus from Miami to Tampa for yesterday, May 21, 2026. While I was waiting for the bus, another gentleman and I asked the bus driver of our bus to confirm it was the correct route. The bus driver said no and that there was another bus coming behind him and left. No other bus came and we were left stranded at the airport bus station with no way to get home. I demand a refund and am furious with the attitude and lack of customer service I've received. Please read more

Stranded again!!!!!!!! FSU to UCF. 6:05am was a no-show. Then UCF to FSU at 9:05pm another NO-SHOW! Wish I could give zero stars read more

RedCoach - Sat here for 2 1/2 hours. Waiting for a bus that would never come. - Public Transportation Near Me - Miami, Florida

Shocking experience. Terrible customer service. It actually felt like they made up information every time we called about the bus eta. No accurate updates on bus schedules. After a 3 hour delay the bus never showed up. They would not refund our money and suggested we take a later bus and pay the difference because it was more expensive. This was not an option as we could not allow our 17 year old son be on a 4 1/2 hour drive and arrive at a different location than planned. He was supposed arrive on campus USF the next bus arrived at the Tampa airport. They refuse to correct this situation and 3 days later I'm still trying to speak to someone via phone, WhatsApp, and email and no one has replied read more

I don't often go out of my way to leave a bad review, but I reopened my yelp account just so I could share my experience about them. Booked a trip, and the booking said to get there 15 minutes earlier. I was at the truck stop half an hour before, and asked one of the employees to make sure I was at the right place. She said that the busses stop somewhere in the back fueling station, at no specific location, and I'd just need to find it. There were no signs or anything. So I stood at the back with my suitcases waiting for the bus at this massive lot with dozens of trucks hoping it be able to spot it, or someone would come looking for passengers. As the time for pickup came and went I started getting worried so I went onto their website and tracked the bus. Apparently it had come and left all within 5 minutes. Awesome. I called up their customer service to ask what was going on. They said I had missed the bus even when I explained everything above. I asked if there was another bus, and the best she could offer was one the next day, which would make me late to Miami and leave me stranded in Ocala with nowhere to stay. I then asked for a refund but they outright refused, saying I "missed the bus". I then had to book a last minute car rental and drive 5 hours to make it to my destination on time. I would never recommend anyone book with this messy, scammy company. Luckily my credit card has a good insurance policy and I was able to get a charge back from them. read more

Each time I have been on Red Coach, has been a very good experience. Coach was clean & on time. read more

Horrible service, seat were not comfortable On top of that they lost our luggage and there is no proper customer support or information. they lost our computer and $1200 worth and maximum refund if processed will be $250. Choose anything else but RedCoach. read more

NEVER AGAIN! First, the bus stopped to pick up at my stop for literally 30 seconds, I was standing right there, and I was early. They tried to leave me, and I had to chase them down. Then they stopped for a shift change in the middle of our trip, which added an extra HOUR to the drive and never explained or apologized. I will NEVER use them again. read more

Redcoach CONTINUES to disappoint. I almost exclusively use Vonlane now, but sometimes Redcoach has a better schedule. Today, I discovered that they'd changed the pickup location without warning (AGAIN). At least it was walking distance This time, but the description was literally "Commercial loading/unloading area by the parking lot." In reality, the bus just stopped on the street about a block away from the address listed on the ticket. Because the bus didn't even arrive until ~5 minutes after the scheduled departure time, I thought I'd missed it or the location was far away. And of COURSE you can't talk to a human when you try calling or using their chat tools. Redcoach used to be 1/3 the cost of Vonlane but now it's more like 1/2, for not even 1/10 of the service and reliability. Choose accordingly. Then the driver tried to stop me from taking one of my 2 carry-ons on the bus and would not help me with the person who'd decided to claim my seat. read more

UNRELIABLE ... for heaven sakes it's Christmas Eve and they could had the common courtesy to let me know they cancelled the bus. NO WARNING!!! Discussed! Was wanting to join my family for Christmas. read more

If I could give it negative stars I would. 1. Upon arrival at the Orlando Bus station on McCoy Road, I noticed there was at least 100 people inside and outside of the bus station building. It was a scene and It reminded me of what you might think of when you imagine a grayhound bus station. It was not organized or well kept at all. It was chaos. 2. My wife purchased a business class bus ticket (from Orlando to Ft Lauderdale, route 9009) which if you look at their website is supposed to have larger seats, a deep recline, working HVAC, working WiFi, working electrical outlets, etc. THE BUS SHE WAS ON HAD NONE OF THESE THINGS. It was basically an economy bus which they say is business class. 3. Actually I think they made the Business Class passengers get on the economy bus and the economy bus passengers get on the business class bus. The staff there, including the attendant, Waleshka ,was extremely rude and a bit clueless. You cannot reason with her. When a bus with big letters stated "Business Class" on the side of it pulls up she tells everyone this is the economy bus. Then when the red economy bus shows up, she tells everyone this is the business class bus. 4. We tried to talk some sense into her and the bus driver of the bus with the word "Business Class" printed on it ( he was a 30-year old latino male driver) both of them became combative with every one of the business class passengers that tried to ask questions. The bus driver was condescending. When I asked if this was the 1:05pm bus to Fort Lauderdale his response was "look at your watch". He had a smart ass response for every serious inquiry. It's like this company is run by a bunch of clowns. 5. From looking at the interior it is evident that the bus that my wife was told to get on was not business class. Waleshka lied or was so moronic that she couldn't tell the different. The seats were small, had very little recline, the A/C didn't work, the electrical outlets didn't work, etc. If that is business class, my uncle owns the statue of liberty. 6. We called the 877 - 733 - 0724 number provided at the front desk and calling that number leads to a lady that was equality has clueless about bus locations and time. This is one of the worse transportation experiences that we've had. I highly recommend you search for the several other bus services from Orlando to South Florida. Please do yourself a favor and try Coach USA or MegaBus or FlixBus or maybe even Grayhound may be better. read more

See all

The worst customer service I've seen in a business in a long time. My son lost his luggage, couldn't come up with a claim number phone number that we were given was disconnected, but then it wasn't got through later. Finally a customer service representative said that they have 30 days to set up a claim number. This is well over 30 days ago no response. There's a reason they have one and a half stars. If you can find an alternative, choose it. read more

Very unprofessional company. I would not trust the safety of the vehicles or drivers given such poor customer service and inability to provide tracking information to customers. I am shocked this company is still in business. My daughter scheduled a bus for 12:30 pm out of Richardson to Austin. Passengers were stranded in the Texas heat for hours with no sign of the bus. When contacted via live chat, the customer service rep would repeatedly give inaccurate information. They could not state where the bus was located or when it would arrive, only that it was "stuck in traffic". Pitiful that they advertise "cutting-edge GPS tracking technology". Later found out that RedCoach contracted out to a 3rd party contractor for today's route (Roadrunner transportation). When I contacted Roadrunner, they stated that RedCoach sent Roadrunner inaccurate schedule information for today. The Roadrunner driver was waiting in Houston instead of Richardson. New ETA for the 12:30pm bus is 7:45 pm. The pickup location for Richardson is outside a Circle K. A Circle K employee told me that a RedCoach bus has been sitting abandoned in their parking lot for 3 days. read more

Red Coach SUXS !! They took my money ($50+), gave me the wrong bus number to board and even when they recognized their mistake the only options were either I lose my money or they give me a cheaper seat 12 HOURS LATER AS AN EXCEPTION !! Horrible experience !! Ended up taking Flixbus for cheaper even when I booked 2 seats to be more comfortable !! read more

I have taken red coach busses 3 times and have had issues every time. Between the unreliable arrival and departure times, outlets not working or busses not having outlets at all, switching to roadrunner busses, and not so helpful drivers, this service is less than ideal. It is convenient that you can usually book busses pretty last minute, but i definitely feel like I'm overpaying for the unreliability. read more

I had a problem booking a ticket online...and received excellent customer service from Rubi.

I would leave ZERO stars if I could. This mode of transportation is unreliable and unsafe, especially for kids. My daughter's bus to Austin broke down 5 times between Dallas and Austin. They finally pulled over and waited for 4 HOURS on a second bus. She left Dallas at 3:15 and arrived in Austin at 10:30 pm. There is no way to communicate with customer service. The reimbursement was a $29 voucher. What a joke. read more

I purchased a ticket in error due to a new website destination to Orlando stations(2) both new destinations in Orlando were priced at the same price $46.99. I was told by the Redcoach agent, to cancel the ticket, and I would get a complete refund and voucher. Upon completing the cancelation and purchasing a new ticket, I was issued a partial refund and charged a cancelation fee. I called the agent back to explain the situation, and they were not sorry, and it was my responsibility for their errors. Bad management will hire like-minded staff! read more

Biggest POS bus service. NOT A LUXURY BUS with ant sort of standards. We were waiting at the stop for our bus which was supposed to leave at 9:30 AM, then go to downtown for another stop, then straight to Houston. AFTER 9:30 AM when the bus didn't show up, the tracking updated and indicated that they decided to just skip the UTD/prior stop and leave an hour early from the downtown stop. Lol what?! No notifications. Only notice I got was that the bus was on time before I left at 9. This was a lie as the bus was already in downtown and left an hour early. Trash service will never ride them again. read more

RedCoach - Public Transportation Near Me - Miami, Florida

I needed help changing a ticket , Rubi helped me out tremendously!! No hassle and long wait time and with excellent customer service!! Thank you Rubi for your assistance with my issue !!! Continue the great work !!! read more

My bus was delayed an hour and 15 minutes and I called in to inquire about the voucher they offer for the bus being late. The customer representative mistakenly canceled my ticket and gave me a voucher for the ticket amount when I never authorized him to. He was rude and argued when I asked him why he canceled my ticket. Then, because I was already at the bus stop and miles away from home, I had to repurchase the SAME ticket that the customer representative canceled for an extra $14. I called in multiple times within the span of a month and every time the representative would say that my case is still "pending". Filed a chargeback today and instantly resolved. read more

Absolute horrendous service! DO NOT USE this company. On our Houston-Dallas and Dallas-Houston trip we unfortunately had the same driver. An older lady named Diane (so she said as she didn't wear her name tag). Not only was she unsafe (texting while driving) and speeding in a torrential downpour as everyone else was going 40mph on the fwy with their hazard lights on (big rigs included), but she VERY UNPROFESSIONAL. She showed up over 40 min late both times looking disheveled, not checking ids or tickets...letting anyone on the bus, she brought her dog stating it was a "service dog" that the company was training to go on long bus rides. On the way to Houston she had her earbuds in and was singing at the top of her lungs, making it impossible for passengers to sleep. She also stranded 2 passengers headed to the Woodlands at a gas station in Conroe as it thundered and downpoured all around them. When questioned about anything she became ruder and combative. I've got video evidence of everything I just stated if the company wants to deny any of it. I along w many other passengers who were appalled by this driver. I attempted to chat w customer service to report this as it was happening, but was greeted by a robot not an actual service agent. I called customer service once we arrived and they just gave me case numbers. They told me we had been "downgraded" from business class to economy on our return trip....the seats were extremely uncomfortable and cramped n did not go back as they state on their site. Our bus clearly had a "business class" logo on the outside, so I don't know what that was about but we were charged for business not economy. No snacks were on board as advertised. The Wi-Fi didn't work on the way to Dallas n the restroom had no toilet paper. All in all worst experience of my life on a bus and I have used bus services throughout Europe, Latin America and the East Coast. Red Coach should be ashamed of calling themselves a "luxury" bus service. Absolutely disgusting. read more

See all

Okay, take a minute and get a cup of coffee. This is going to be a long one. I was in Austin for a work meeting the first week of December (2024). I planned to visit family in Houston the following weekend. Red Coach seemed to be the ideal Austin-Houston travel option - departing at 4:50 p.m. just five blocks from my meeting location and arriving in downtown Houston at 7:50 p.m., all for the bargain price of $24.99. A quick, easy bus ride - what could possibly go wrong? The confusion started when I tried to find the Red Coach pickup location at 462 Red River St. There is no Red Coach signage in that area. I asked about the bus stop location at three nearby businesses and no one was quite sure, except to say that there have been some disagreements and that I should just look for the big red bus. When the bus did not appear at 4:50 p.m. I called the phone number on the ticket. A recording told me to find the information in the bus tracker on their website. The bus tracker was showing a slight delay. Meanwhile another confused passenger showed up and I filled her in on what we'd learned. The bus arrived at about 5 p.m. and we departed soon thereafter. And then the adventure began. A few minutes after our departure, we pulled over on the shoulder of a very busy highway in Kyle, TX. I was sitting on the left side of the bus and big trucks were thundering by, close and fast. The driver got off the bus onto the highway shoulder, and then six or seven people got on the bus. It appeared that these were other Red Coach passengers stranded on the side of the highway, who knows for how long. We set off again after the driver somehow managed to pull the bus off of the shoulder into very fast traffic (A+ for driving skills). A little while later I checked our progress on Google Maps. This is when I realized that we were headed not for Houston, but for San Antonio. One of the passengers who boarded from the shoulder told me that San Antonio was their destination. Surprise! I had received a single email from Red Coach at 5:03 p.m. (just about the time I boarded) saying that our bus would be delayed by one hour. No other information was provided. Trapped on this unexpected diversion to San Antonio, we passed the Riverwalk at around 7 p.m. The driver, who had never been to San Antonio before, didn't know where the stop was. Passengers started calling out various stops to the driver. By this time, I had started a chat with a customer service agent on Red Coach's website. I asked about our ETA in Houston and the agent said 10:00 p.m. (roughly a two-hour delay). We hadn't received any other communications. At about this time the two passengers behind me realized they were not in Houston. Because I was clearly the only person who had any information (from the chat), I did Red Coach's job and let the passengers know that we had picked up stranded Red Coach riders and were diverted to San Antonio. Our tour of San Antonio continued as our driver tried to find her way in an unfamiliar city. I was still trying to find out our Houston ETA so I still had an active chat window open, and after a long period of silence the agent thoughtfully sent me a message with the address and geo-coordinates for Red Coach's San Antonio stop. I asked the agent if she expected me to help the driver navigate, a task that I reasonably considered to be outside of the job description for my new position as Red Coach on-site communications lead. No response. We dropped the last San Antonio passenger off well after 7:30 p.m. Before we departed San Antonio we picked up a few Houston-bound passengers. They said that they had been waiting for the bus to Houston for more than five hours. Scoreboard: Of the three Red Coach bus trips I encountered that day, one was broken down on the side of a busy highway, one was three hours late (mine), and one was five hours late. It was after 8:00 p.m. when we were finally on our way to Houston. I estimated our new ETA to Houston as 11:00 p.m. We still received no communications from Red Coach. The bus stopped in Katy, TX. However, no passengers disembarked there. The two passengers behind me asked to use the bathroom in the gas station, so the driver let them off the bus. It turned out that they simply could not wait another 20 minutes until we reached our Houston destination to go shopping, so they spent some quality time picking out several bags full of snacks while the rest of us exhausted passengers waited. My Red Coach bus finally reached downtown Houston at about 11:30 p.m., almost four hours after our promised 7:50 p.m. arrival. I had been on the bus for six and a half hours. Throughout this entire ordeal, we received no proactive communication from Red Coach except the initial email at 5:03 p.m. stating that there would be a one-hour delay. The only reason I had any information at all is because I had initiated a chat. A+ for the bus driver navigating all of this with clearly poor communication from her management. read more

I'd give -10 stars if I could! Bus arrived and left late. Detoured to a gas station to fill up (rode Megabus for years and never had any detours) the bus with more people, there is no wifi, and none of the slots in any combination work on the power outlet! This was my first and last experience on a Red Bus. Steer clear and utilize ANY other transportation service that you can! Awful first experience! read more

I am going to ask for my money back. There's no reason why the starting trip of the day started with the bus driver arriving late to meet the bus. Two stops later he had trouble starting it and that put us even further behind. I sat on the side of the bus facing the sun, and it was stifling hot while the driver's side of the bus enjoyed the shade. Not fair. Crappy Wi-Fi crappy seats; like really; for top dollar. read more

See all

The bus was supposed to take off from Houston at 4:45. It got delayed several times. Then we received an email stating it got delayed by 2 hours. I called their number. She told me the bus scheduled to take off at 4:45 had a broken AC and they just located another bus that would take us to Austin. She said it will take off in 20 minutes. She also said that she would call me on my cell phone to let me know if there is any further delays. (I was shocked to hear this as it is actually good customer service). We waited, and waited, and waited. Of course, no phone calls. I tried to call their number. Nobody answers. Then another email stating the bus is now delayed by 3 more hours. So, we drove to Austin in our car. I came back home midnight. read more

Traveling from FLL to Gainesville. Bus was late scheduled to arrive at 8:29, so I ran to use the restroom, when I returned, the bus had departed at 8:21. Customer service offered no apology stating "riders must wait for the bus even if it late". Rescheduled and charged again for next bus. This bus smelled like a dirty port-o-potty, bathroom was dirty, would not flush and hand sanitizer was empty. The bus in general was dirty and the seats reclined but the footrests did not work. read more

DO NOT TAKE! Made the mistake of buying a ticket through BusBud which is a third party. On RedCoach it said Naples to Miami in two hours. Bought the ticket to the Miami airport and then while waiting for the bus which showed up over an hour late, I saw that there was a stop in Ft. Lauderdale first then would head to Miami. A bus making Naples to Miami in 2 hours is a very, very good time. A bus making a stop in Ft. Lauderdale, loading and unloading passengers and then making it to Miami airport in 2 hours is impossible. I contacted both companies and they said it's not their fault that the bus got delayed (just to be clear they do state that traffic delays do not warrant a refund). My reason for asking for a refund was that the two hour time frame for that trip is false advertising. I had to get an Uber for $120 (bus ticket was $60) and the Uber got me there in just over 1:50 directly to the airport so there is no way the slower bus would make it there in two hours especially with that stop. I contacted both companies many times just looking for a refund but they kept refusing then offered me a $10 voucher. Finally wrote a formal complaint to the BBB that they responded to and offered me a free trip which I decided to not take them up on. Busbud AND RedCoach are terrible. DO NOT TAKE! read more

DO NOT USE REDCOACH. First want to start off by saying your bus driver was phenomenal. She kept it together despite everything else I'm about to write and was professional, a leader and doing what appeared to be about 8 peoples job. That is all I can say positive about red coach. My feedback is completely on the company and it's failures to maintain its buses and failure to have any procedures in place when a bus does fail. The entire first hour of our ride there is no wifi no chargers work, no big deal we can all manage but no AC too so everyone is sweating. Our bus driver keeps apologizing although it's not her fault at all. Then Our bus drivers wheel got locked on the highway we had to coast to a stop and was halfway on the shoulder and in the lane ON A HIGHWAY. It was incredibly scary. Next our driver had to call about 8 people to get a response on what to do. About 45 min later a mechanic arrives and had to change our alternator belt in the middle of the highway, Shout out to Big Daddy towing in Hillsboro who saved us (again no credit to red coach). Meanwhile The other passengers and I get off the bus and I call your customer service to figure out protocol in a unsafe situation like this. Nothing, the people I talk to have no idea what to do or what the procedures are in a situation like this. We proceeded to WAIT TWO HOURS on the highway while the 3rd party mechanic fixed the alternator and then charged our battery. Then after all this bc red coach has no idea what they are doing the bus driver had to drive to a gas station to meet up with the mechanic in a safer location and fill out paperwork all of us in tow after the adventure we have already had. Only then do we get back on the road. read more

RedCoach - Broken bus In the highway - Public Transportation Near Me - Miami, Florida

Do not use this company. This business risked the life of my husband and their friends on the way back from a bachelor party in Miami. The driver went 32 miles on a blown out tire, shown below, that was literally down to the rim. When my husband and his friends tried to discourage the driver from continuing the drive home, the driver said "this is my Friday night off too, and we are going to make it." The tire repair company was going to be 3-4 hours and the driver did not want to wait. He then proceeded to drive on the rim with sparks flying and the bus bouncing up and down off the tarmac. My husband and his friends were fearful for their lives. On top of the unsafe experience, the customer service has been even worse. They double charged us and refuse to refund the extra thousand dollar charge. Now our bank is going after the company for the money and still no response. After calling repeatedly to reverse the double charge and refund the tickets, we were told to write an email to a manager since it had been over 7 days since the bus service. We were accused of being dramatic because we did not immediately reach out on our honeymoon to deal with the bus company. That was over a month ago and there is still no response. We are out over a grand and cannot even get someone on the phone. The next step is legal action. read more

RedCoach - undefined - Public Transportation Near Me - Miami, Florida

See all

Their customer service is probably the most unprofessional individuals I've ever dealt with, almost seemed like a joke.

On Monday, September 2, 2024, Bus No. 3853 approached my vehicle from behind and rode my car to the point I was fearful he was going to hit us. Several times, he continued this behavior and was thankful that he decided to pass my vehicle. Apparently, that was not his intention because he purposely tried to run my son and me off a very busy Interstate 75. I called their toll-free number to report the incident, and I am fearful that it fell on deaf ears. The bottom line is that I would not pay for a ticket for a driver who is willing to risk other people's lives. I hope Red Coach sees this and takes into account who they allow to drive and ensure that their passengers are not in harm's way. read more

Great bus, terrible "loyalty" system. Got 5,000+ points gathered over time as you spend hundreds with Red Coach? Awesome! Your reward is a $50 ticket. 5000 points = $50 for this company and they barely award you with any points. I would rather they simply nix the program altogether as they show zero loyalty. Better than Greyhound? Sure! But that's not too difficult so I don't think they have much to clap about. Florida needs to get real customer service when it comes to these bus systems. read more

Horrendous. Never showed up and terrible customer service. I ended up ubering to Naples from Miami ($200) instead. Worst company ever. About to start my own coach service, it is insane that this business exists. read more

RedCoach is the single most abysmal company I've ever used. On September 7th, I boarded a first class bus from Fort Lauderdale to Orlando. Within 20 minutes of leaving the station, the bus broke down on the side of the turnpike. What followed was a FOUR hour ordeal where I had to stand on the side of a highway with no food, very little water, and no AC. Waited hours for a mechanic who said there was nothing he could do, and at the end of it I had to take an economy coach bus the entire journey 4 hours after I was supposed to arrive at my destination. Four hours. In the chaos, I also lost my Beat headphones. I was told that I would be getting compensation for my ordeal and my lost item. That compensation took the form of a $25 voucher for another bus. I made it clear to them that I will never be using their services again. They explained I would get additional compensation and to wait for an email that never came. Just got off the phone and my case is closed. So I'm left with no headphones and garbage compensation that I'll never use. NEVER USE RED COACH read more

I've been using Redcoach for nearly 10 years and have always recommended them. I was supposed to travel on July 3rd and was instead left stranded. I have never been asked to show my ID to board the bus in all my years using RC. EVER. This time, Mr. Jeffrey did not let us on the bus. I was floored with shock. He explained that it was RC policy to show ID and no one boards without doing so. I kindly explained I've been a customer for nearly a decade and if he was considerate enough to make an exemption and let me and my daughter on the bus. He adamantly said "No, it's our policy". I asked again and practically begged, even asked if he would call his boss and make an exemption. The managers do not speak to customer by the way...what??? His boss did not agree either and were fien with leaving us at the stop. Absolutely incredible!!! I ask you, how is it possible for you to feel ok to leave me and my daughter STRANDED on the side of the road???!!! How is that ok? How is that customer service?? I don't care if "it's policy", customer service is about making a case by case exemption and going above and beyond to help. Don't tell me to "read the terms", don't tell me "it's policy". In 10 YEARS I have NEVER had to show my ID to board! Now, we were left stranded and missed our flight as well. This extremely unprofessional and inconsiderate behavior had a spiral effect that cost me a lot of $$ and made me miss a very important business meeting! It's completely unacceptable and you should be ashamed of yourselves Redcoach and Mr. Jeffrey. I'm sure it felt very powerful for to leave my daughter and me stranded, like your the guardian of Ft. Knox and your job is sooo important. I can only hope karma has your name and treats you in kind. By the way, we managed to board the next day, I didn't need to present ID and had no issues. Just another nice bus driver, which is our usual RC experience. What Mr. Jeffrey did, he has probably done in the past and will continue to do so. No humanity or customer service AT ALL! You're in the wrong field, I recommend a job working with robots! read more

Never. Riding. RedRoach. Again. If you love super late buses -- little communication, no apology, certainly no discount... nasty urine-smelling bathrooms (at the Orlando terminal) ... or being terrified because your bus driver is driving like he's in a little red corvette, leaving you feeling like you're going to go careening off of a highway ramp or slam into the back of the seat in front of you... then this is the transportation for you! If you're like me and hate airports, don't want to pay for a flight, or you don't want to take a 5-7hr Amtrak train... rethink and choose literally anything else before you bother with this company. I didn't have high expectations in the first place but geez. I'm not even going to waste everyone's time on the operations and customer service, which you can just assume are pathetic. It's truly a miracle we made it to our destination alive! Let RedRoach be your absolute LAST RESORT. read more

I'm a single mom and I was traveling home from seeing my best friend in Orlando to Miami . I had booked the Red Coach for both bus rides home and when I was returning home from Orlando , the driver as I was approaching the bus took one look at me and somewhere in his mind I guess because I was black, he decided he wouldn't let me on the bus I walked up like a customer and he didn't come down the steps to open the door for the bag and check my ticket like everybody else usually does and he just started screaming at me in Spanish and then because I didn't want to you know step on but I just tried my best to speak a little Spanish to him and tell him like can you look at my ticket will you verify before you tell me no you don't just try my best to communicate and he refused. What got worse is when I turn my phone toward them to show him my ticket this man step back and started to close the door man I just had to decide if I was going to try to stop him or just at that point I step back all my stuff dropped on the ground and he pulled the bus off right in my face . Part two is when I try to get in touch with customer service because maybe there was something they could do in the moment couldn't reach a soul for about 40 minutes and their apples malfunctioning they could give me no information and then eventually after like an hour they said they'd check the cameras . I still have to reach back out the customer service name was Iru., and she was less help that she was not working in real time I had to chat her for me and my best friend's phone at the same time just to get someone to call us back she left me for almost 2 hours and then that made me miss what would have been a 6:00 p.m. bus after missing a 2:00 p.m. bus which was 4 hours late she then offered me a midnight bus ticket so I could ride home from 11:00 p.m. to 3:00 a.m. and despite all that , I ended up booking a bus ticket through Greyhound who I've never had a problem with before, and I got to ride with the 35-year trainer of the trainers and he treated me like a princess and I got to sit in my seat 1D same seat they denied me on the coach so I just wanted them to know I will never ever ride the Red Coach again and you can take that midnight ticket and shove it because all I wanted to do is get home safe in the daytime to my kids and I'm an American and I'm just a regular Joe and not only should he have just checked my ticket but he shouldn't have exposed himself that he could not help me because he did not properly speak English . For his nastiness he will reap what he says but I don't like the way your company operates , claiming yourselves to be a luxury bus line , it is not luxury to have someone who cannot communicate and is rude and you have to keep giving out free tickets to people that they are being rude to . Good luck but in this economy every dollar matters you don't want people to start boycotting you because you don't treat people well and I'm a black woman and I didn't appreciate that and it did not feel luxury at all and he took one look at me cuz as I walked up to the bus he decided I wasn't getting on it and I'm a pleasant person and I approach with a smile and I'm nothing like whatever The Stereotype is built up in his head which pissed me off even further. He better understand it's that thing that puts my life in danger every time I step outside my door and I don't appreciate that especially in these uncertain times . I will never spend another dollar with Red Coach again read more