We were looking for a gas insert for a fireplace for a rental, and I had heard good things about…read moreRainbow. I went in to get a brochure, and I set up an appointment for them to come measure the fireplace clearances to determine what would work. They do NOT charge a fee for the bid trip unless you live way out of town, and then if it's required, they apply that to your purchase! NOT what the other guys do. We paid our deposit after picking the unit, and they ordered the parts. Of course now we were approaching the Holidays, but they were extremely flexible in making the necessary appointments! We hired their suggested plumber (NW Plumbing - another great connection!) who had to come give us a bid to get the gas (and electrical) into the firebox before the insert could go in, and we set up a time to get that work done. Definitely a process with varied stages... Because we were trying to accomplish this during our heavy rain days, Rainbow was willing to do the work at different times, outside/roof work when dry and inside if weather was bad. Long story short, we got everything accomplished (plumbing AND insert) and completed over a two week time frame around Christmas! Rusty, the owner, is very friendly and informative with excellent communication; and Faith, his office scheduler, was amazing as well! His On Site team really knew their job and was able to make adjustments as needed to meet our desired outcome to a "T"! Although everything ended up costing a bit more than we expected before starting the process (what DOESN'T cost more these days?! ), we are so happy and pleased with the final product, the improved look and ease of gas, AND the heat at the push of a button, it was WELL worth it! Note: Be sure to ask about EVERYTHING that might be needed to make the finished product look like the brochure. We had some initial miscommunication (resulting in 4 vs 5 stars) that was later resolved.

When our house was built our builders bought our -difficult to find parts for- woodstove from this…read morebusiness (we actually didn't know this at the time or when we needed their help the first time!). In the times we have needed help or special parts for our stove, Rainbow, and everyone there, have been quick, precise, extremely knowledgeable, and kind. They have always been honest, and never tried to over-sell us on anything, or have us buy anything unnecessarily. Thank you, Rainbow Pellet Hearth & Home for your always excellent service!

No voicemail option, only fax....lol.. No one ever answers the phone. What's up with this?read more

Steve provided excellent customer service. His pricing is fair and honest…read more Our fireplace is working great! Thanks!!!

Josh Avila recently cleaned my wood stove and chimney and did an excellent job. I highly recommend…read morehim for chimney sweeping.

This business got on Facebook at decided to be super unprofessional over a conversation about…read moreplastic bags. Word for word. Copy and pasted - this is them commenting to someone over paper bags breaking - "Sasha Danae Stephens oh god I hope you will be ok, so you're not shopping for yourself, and now they aren't doing it right, heaven for bid if you had to do it for yourself, your such a victim". I had never even commented or spoken to this individual. They had no reason to comment to me. I have a problem with paper bags getting wet and breaking. I deliver to the elderly and disabled. There is no playing victim in being upset over breaking bags.

Humm, white glove... The name really says what they do and how conscious they are to keep the…read morefireplace area clean. First they put coverings on their shoes so as to not track in any dirt and to keep your floors clean. They then lay down a covering over your floor so they can come and go without tracking anything in. Chimney cleaning is not a clean process so the care they give in keeping your home clean is very responsible and refreshing. How often do we get great service these days? White Glove provided that kind or service. I was impressed with the two men that performed the cleaning both on the roof and in our home. While reaching in the wood stove to clean it was a sooty and dirty process, not a single ash was spilled on our floor. The office staff was just as helpful and was quick to set up an appointment and to ensure we knew what to expect during the cleaning. Here, here for White Glove.

Phil came to diagnose the situation . I was very pleased with this knowledge. Super professional,…read morehonest , efficient, and very likable. We have used this company in the past and we highly recommend them. This ain't no BS!

I bought my hot tub five years ago anytime I have a question they're there to help they guide you…read moreon how to fix what you think is a problem instead of charging you to come out and tell you. Vert honest

Took the plunge on a hot tub after 8 years of hym hawing over it…read more 2 of my family members recommended going through Shasta Spa's on Bechelli I had set a budget in my mind. Originally I called around different places, and almost got completely scared out of the process. On a casual phone call ( elsewhere) I was quoted $20K ,and at the end of the call $18k for another ( lower budget model ) I assumed prices had skyrocketed and perhaps we shouldn't be purchasing anything after all.- Went to SS & B and had a very good experience browsing the large showroom. The Tubs there were starting at below about 6k, and probably averaged to 12k -15k or more? I had MANY choices in my range, and almost too many to choose from. We fell in LOVE with a 'filled' floor model that came with a bunch of add ons and a 5 yr warranty. Free delivery, chemicals , at home demo , and a bunch more. Went back another 2 times to ask millions of questions and finally pulled the trigger. I could not believe it arrived one week later. It all went faster then we expected and we actually had to wait for the electrician appt to happen after delivery. After the electrician filled the tub and left, they came BACK out to show us all the ropes and get us going. All in all, I had changed my mind on the placement ( while it was still empty) ,called several times, stopped by several more, and have been So happy with everyone I've encountered. We have been so in love with the hot tub, and used them for our first drain and fill service after 3 months. The tech was on time and addressed all my new crazy questions and showed me some things I still hadn't learned about. He also was fast and great at what he does, and really likes his job. Upbeat and all nice people ! This is the way to purchase imo. The customer service has been unbeatable and invaluable, everyone there is a pro, and happy to help. Make sure you at LEAST check them out before going anywhere else.

Outstanding from start to finish. Their showroom is beautiful, with an almost endless selection of…read morechoices, but what truly sets them apart is their professionalism and quality of work. The workmanship, materials and overall handling were excellent. Ron Green himself contacted me every single day before his team arrived, letting me know exactly what to expect. That level of communication is incredibly helpful during a build or remodel and , sadly, very rare. So many contractors simply show up - or don't - without any notice at all. Not so with Ron. His reliability, attention to detail, and respect for the homeowner made the entire process smooth and stress-free. I would not hesitate to recommend Ceramic Designs by Ron Green

Ron and his team were amazing from start to finish. They completed the job in half the time and the…read moresame or lower price of every other estimate. Kept everything clean throughout and installed the floor perfectly and professionally. Highly recommend!

Kevin came 3 weeks ago, waiting to hear from him, called to check on and he informs me he is done…read morefor the season. Terrible that A. He did not let me know B. That he could not refer. C. Here we are Oct. And no chimney service. He went on to say he is a 'one man show" he cant do it all. Well, you can be kind, and let clients know you are unable to follow up on an estimate. That would have been the kind thing to do. We wont be back.

I highly recommend Chimney Safe Chimney Service! Kevin was very professional, keep the work area…read moreclean, and respectful. He is very knowledgeable and answered all my questions and explained everything he was doing and everything I needed to know about my fireplace. The best part, they have the best prices in town! There is nothing better than getting amazing services for a very low cost. I would give more stars if I could.