After finding my spa heater wouldn't fire up after working great for five years I decided to contact executive pool & spa via message on Yelp on Monday last week. Justin responded within minutes and after speaking briefly on the phone setup an appointment for a tech to come to my home in red bluff two days later. Trent arrived Wednesday morning ready to tackle the problem. He spent an hour patiently troubleshooting all possibilities. He was competent and thorough. He didn't mind me hovering a bit so as to learn what I could while he worked. He took the time check each different component as they kept checking out OK. He could have gave up and tried shotgunning parts I guess but didn't. Eventually, using a pressure manometer he found the incoming gas pressure was too low to initiate firing up (Even though you could smell the gas when it tried to fire up). Walking back to the side of house near the PGE gas meter we found a second shut-off valve (there is a shut-off valve at the heater) that had PARTIALLY gotten turned. Problem solved. After years of ill-feelings from my experience with pool contractors in general it was great to find Executive Pool & Spa. Promptness, knowledge, integrity, courtesy all get an A+ from me. read more

We have used Executive pool and spa for our weekly maintenance and they are always on time { we have dogs so have to ensure they are put up. Large aggressive German Sheppards }. Pool always looks clean and clear. read more

Executive Pools has amazing customer service and interaction. They do an amazing job in a timely manner. Their service and work is very professional and well done. I highly recommend them for any job. You won't be disappointed. read more

Justin with Executive is literally the best! His customer service is so professional and kind- I have recommended him to many friends who have also had the best experience. His team keeps our pool and spa absolutely sparkling and any time they come when we are back there swimming they are so discreet and wonderful! His company is also very knowledgeable on the different kinds of pools and has talked us Through the option for a saltwater pool etc. Highly recommend! read more

Seriously the WORST experience. Executive pool and spa was sent to me from our home warranty Fidelity (another gem) We pay extra for pool coverage on our 25' above ground pool. Executive scheduled me for the next day, confirmed the appointment via text then never showed up only for me to get a rescheduled notification in my junk email. I left a voice mail and never heard back. So I waited the till the rescheduled appointment. The tech was an hour late, which he did call to inform me. When and his helper showed, I led them to the pool and they immediately referred to my pool as a doughboy (who calls them that past 1995?) and didn't think our warranty covered that. I said it did but he was unsure and snapped a couple pics to send a report to fidelity to "get approval" I immediately call fidelity and was assured our pool was covered. I mean why would we have paid extra for coverage that didn't apply to our equipment? So I waited a few days only to get an email from Executive Pools stating they didn't work on above ground pools and to get in touch with fidelity to contract someone else!? Seriously!? If you didn't work on above ground pools then why would your tech tell me he could fix the leak in my filter, pump and return line? Why didn't he just tell me right then and there, sorry we don't service this type of pools? Why go through the charade of putting in a request for approval if you weren't going to fix it no matter what they said? Just to waste my time? At first I just thought it was an inept tech who was making an excuse to leave asap cause he was running behind but now I understand it's a crap company from the top down. Thanks for nothing. Meanwhile over a week later and our pools still leaking. read more

Executive Pool & Spa - Funny how this wasn't mentioned by the tech who came out and looked at our pool and explained how he could fix it. - Hot Tub & Pool Near Me - Redding, California

Wow what a quick response! I have been calling looking for quotes and running into no call backs . Executive Pools got right back to me with a no haggle price. I was able to get on schedule the next day! Pricing estimate was very good! Much lower than other businesses in town! read more

Since Doc left the guy who took over is a POS and a very rude guy. Its like your bothering him when you call and ask questions. He quotes sh*t over the phone and wont come out too see what the hell is going on! Very poor customer service. Don't bother using this guy, you will be sorry!!! read more

A couple of weeks ago I discovered a yellow stain on my vinyl pool bottom. It covered most of the surface but saw spots of clear blue vinyl. It was ugly. No one seemed to know what the cause or cure was until I called Executive Pool and Spa in desperation since they work on vinyl pools. Justin took my call, I explained the situation and over the phone he diagnosed the issue as a metal iron stain. He told me the products to buy and how to use them. No fee, no, "That will be $80 to come and look." Just a simple solution that I could do myself. WOW! Who does that? This company now has won my loyalty and if I have any issues with my pool again they will be my first call. If you need pool service or advice it should be your first call too! Bill in Redding, CA read more

We recently bought a house that had been in foreclosure and vacant for sometime. It had a defunct spa and a swimming pool that was a cesspool. We had no idea what to do with them. Doc from Executive Pools came to the rescue! He told us our spa was of good quality and he could probably get it going again. He advised us of work we could do ourselves to keep costs down. Our in ground pool needed a new vinyl liner. Executive Pools is one of the only companies that replace vinyl liners in Redding. We had to wait till the weather cleared for that project. We have had some clear days recently and Doc and his crew were able to replace the liner in one day! I am happy to say we now have a beautiful sparkling pool and a great spa thanks to Doc and Jim at Executive Pools. The price was fair and the work was excellent!!!! Thanks again Doc and Jim! read more

Executive Pool & Spa - New pool liner - Hot Tub & Pool Near Me - Redding, California

Justin, Corey, Trent, and Dave from executive pools know how to service and care for your pool. These folks are extremely knowledgeable. They had my pool up and running within a few days. They also are up front and very helpful when it comes to understanding your pool. My pool has a liner and Justin explained the good, bad, and ugly...I'm going to salt water. Thanks for getting the job done quickly and with no excuses. read more

My husband and I recently purchased our first home with a pool about a month and a half ago. We are new to owning a pool, tried to do the maintenance ourselves and ended up with a green pool! We decided we needed help! Justin called us back right away and even went over within an hour of speaking to us to checkout our pool in order to give us a quote. He went above and beyond and cleaned out a couple of blocks in our pump system and cleaned our filter. He won our business right away with fantastic customer Service! We are very pleased and highly recommend going with Executive Pool Service! read more

Five stars they get, fast great customer service and pricing is fair. Very helpful. Can't say enough

Update: Since my review we received an impressive response from Justin-a personal letter and a full refund. What business owner does that? Especially without the customer even asking for a response or a refund. This shows integrity & someone who really cares about their business, their customers, and their community. Thank you, Justin. We will definitely be in touch after the new year! read more

I scheduled an appointment for a Monday morning. I got caught up at work and had to reschedule Sunday night! Problem? No problem. We reschedule for Wednesday with no issues. Trent showed up on time with a courtesy call about 45 min prior to the appointment to confirm. He was super knowledgeable and diagnosed my issues fast and accurately. He explained the problems thoroughly with no BS and charged me fairly. Executive Pool from now on. read more

I have used Executive pools for over 5 years. From Annie the office manager, to Eric the service man, I can recommend them highly. Always professional and extremely efficient. The best pool service I've ever used. read more

Thank you Executive Pool and Spa and especially Mike! We are in our fourth year of owning a pool and our fourth with Executive Pool and Spa. We really appreciate all that you do, throughout the year, to keep our pool so nice. We have a large pool, located in an oak woodland, making it challenging all year round. Thank you! Debra T. read more