After finding my spa heater wouldn't fire up after working great for five years I decided to…read morecontact executive pool & spa via message on Yelp on Monday last week. Justin responded within minutes and after speaking briefly on the phone setup an appointment for a tech to come to my home in red bluff two days later. Trent arrived Wednesday morning ready to tackle the problem. He spent an hour patiently troubleshooting all possibilities. He was competent and thorough. He didn't mind me hovering a bit so as to learn what I could while he worked. He took the time check each different component as they kept checking out OK. He could have gave up and tried shotgunning parts I guess but didn't. Eventually, using a pressure manometer he found the incoming gas pressure was too low to initiate firing up (Even though you could smell the gas when it tried to fire up). Walking back to the side of house near the PGE gas meter we found a second shut-off valve (there is a shut-off valve at the heater) that had PARTIALLY gotten turned. Problem solved. After years of ill-feelings from my experience with pool contractors in general it was great to find Executive Pool & Spa. Promptness, knowledge, integrity, courtesy all get an A+ from me.

We have used Executive pool and spa for our weekly maintenance and they are always on time { we…read morehave dogs so have to ensure they are put up. Large aggressive German Sheppards }. Pool always looks clean and clear.

These guys are awesome. I had Mike Hare come out to look at my pool when I moved in.... he put his…read moreroute manager, Todd on my pool. Todd has kept the pool looking clean and has been available for any questions I have had. It is a breathe of fresh air to have a local company that cares about their clients.

We have been with this company for almost 10 years. We have hand full of different pool guys with…read morethe company come out over the years and this last guy left our pool gate open. When we called to notify them, they said they left a note on our account and ensured it wouldn't happen again. A few weeks later, the pool gate was left open again and our dogs got out. Thankfully a child never wandered into our pool. I called and abruptly cancelled our service and never received a phone called from the owner or management regarding my cancellation or concern. We were clearly just another monthly bill for this company and they did not take my safety concern of leaving my pool gate open seriously. We used to recommend this company to all of our friends, however we will never do that again.

I made several attempts to call this service. Wish that I could have received a call back, after…read moremultiple messages.

Our pool is clear because of The Pool Gal. Impressed with the communication and attention to…read moredetail. Highly recommended money well spent.

From start to finish this is pretty much seamless. However there are some hiccups. Conversations…read morethat were said to have had had not been had, plans that were altered not added to the plan , which resulted in surprise bills invoices sent to the wrong party for things that weren't ordered but necessary I.e shot crete after rain. Poor communication which was somewhat rectified but is now a farce unless you contact a supervisor directly. Don't get me wrong. My pool looks amazing. There are some things that anger me greatly about the subcontractors that were there that I've discussed with management and hopefully that's fixed. It's just some of that stuff can be tweaked and fixed before it becomes an issue And I understand they do a shit ton of pools throughout the year, but every customer should be A number one, not just the next customer. And this should carry on through service for the at least the first month of free service that's offered for a new pool. People that need recognition are Chris Russo, Jimmy Havens and his crew Jonny and Kyle, even with the bird mishap and Aaron the plumber.

I've been working with Guiton's Pools for about 4years. The last six months they've gotten nothing…read morebut downhill I was willing to overlook the billings, which just seemed to go up enough for treatment for the pool or parts, but my Pool guy I found out was arrested and they terminated him would not tell me why and I did have a way of contacting him and I did find out why and it wasn't too nice. I feel deceptive by the Pool service they sent out someone else who is brand new truly I don't believe knows what he's doing, but he thinks that he's doing the best job possible he's getting carried away with the pool poisons for a pool that has a little to know use I've asked them to stop and they don't listen. They have Christine in their office and the customer is never right no matter what you say. You're never right I always thought that when you paid your bills and made request, they would try to keep the customer happy that is not the case

Matt and Kyle came out and did a great job putting in an electric vehicle charger and circuit…read more The job was done in a timely manner and at a fair price. I've used Carter before and will again!

Great work! Quick response to my inquiries and incredibly helpful. I would recommend them to…read moreanyone.

Robert is an extremely hard worker, he's finds inventive and creative ways to solve issues as they…read morepop up. This was my second time working with him, he's very knowledgeable about pool maintenance and repairs. He's rates are very reasonable and he goes above and beyond. Not many people work on above ground pools, I was lucky to find him.

Do not hire Robert. He was never honest throughout our dealings. He tried shortcuts and used…read moresuperficial fixes to make it appear the job was done. Robert never put the time in to complete the job, and rarely showed up when he said he would. I paid him before the work was completed hoping his "warranty work" would come through. Once he was paid the work was over. He made big promises but my pool is in the same condition as before he started. After multiple calls to get him to complete the work, I asked for my money back and he ghosted me.

Spa Fixers is great! He doesn't push unneeded repairs and offers great advice. Many years of…read moreexperience shines through! I unfortunately left a bad review earlier that was meant for a competitor, not Spa Fixers!

My spa had a leak and John came over and quickly identified where the leaks were! He had the parts…read morein his van and fixed them now our spa is like new! Even had treats for our dog! Great work at a very reasonable price!! Thanks John!! Highly recommend!!

Passionate about his job. Considerate and helpful. Takes pride in great customer service and very…read moreknowledgeable in his profession.

They never finished the installation. Expensive. Inept. Unresponsive. They also sell firewood…read more Don't fall for that either.

Adam has been there since day 1 of us owning the pool. He has always been prompt, informative, and…read moreresponsive. He has gone out of his way multiple times to ensure the pool was ready for family events and gatherings. Wouldn't use anyone besides him. He caught multiple things the pool inspector missed and rectified the problem promptly. If you are looking for a reliable, informative and passionate professional - Adam is your guy!

we first met Adam when we had issues with ours fireplace. he has since helped us with the solar…read moreheat on our pool and other issues.He's a great guy and knows his stuff!