I've been to a few different physical therapy offices, but wow this one exceeded my expectations on…read morethe first day! Annie, the branch manager was AMAZING. She worked quickly to get my insurance approved and had an appointment for me the next day. All the therapists were welcoming and created a relaxed environment. I'm looking forward to my next session!

The supervisor of the facility, Annie, is super rude to hang up the phone. She did not let me speak…read moreon the phone and did not listen to me. Repeated what she can't do and hung the phone up. I was shocked. First time ever a health professional treated and talked to me like this. If she listened, she would understand maybe. This is the way she behaved to a former patient who asked a few documentations.

This was my first time here and I was in the worst pain ever. I came in under the impression that I…read morehad a partial herniated disc... so to backtrack, last week Friday (13th) I was putting on my socks and BAM! Out of nowhere I felt a sharp pain in my lower back and fell to the ground. I thought it would be temporary and everything would be ok, but sadly I was wrong. I tried to go in to work and had to get off the train and rush to my boyfriends chiro for help. He did what he could, but the pain was still unbearable and I had a flight to catch! I made the trip, but it wasn't enjoyable at all, looking back on things, I should've just taken the L and missed the trip, but I had to be there for my friend and I feel better now so worth it right?!! Once I arrived, I was greeted by the receptionist who had me fill out all the proper paperwork and then I went to see Dr. Bruce! I explained to him what was going on and as soon as he examined me I started crying. When I tell y'all my pain was unbearable I was not kidding! He could tell how much I was hurting and assured me that he'd do everything to help me feel better. After just the first treatment.... y'all I couldn't believe it but I actually left feeling better. I was walking back to my office with a smile and a little pep in my step. I thought they were doing some kind of witchcraft in there because the difference from when I walked in to now leaving was HUGE! I couldn't wait to go back to my next session so I could get to 100% The second session wasn't so great, I left thinking things got worse, but after the third and I fourth, I realized this was all part of the process and finally I can say that I am back to my old self.. but with a better back! Dr. Bruce was fantastic and I am so thankful to him for helping me get to a better place. Although I feel better, I plan on going back soon because it's nice to just get seen and make sure things are going along as they should. After this experience I realized, you shouldn't wait until something is terribly wrong to make yourself and your health a priority. And also, the massage therapists they have there are AMAZING!!!!!! Especially Dax, he has magic hands and I believe he could've cured me just with those!

What wonderful people. One of their representatives were at our company Wellness Fair and mentioned…read morethat they were offering a free first consultation for us so I made an appointment on the spot for a couple of weeks ahead of time. Couple days later, I found myself in excruciating pain on my upper back (shoulder blade) and called them to see if I can pop in for that first visit. Not only did they say "yes, sure come in now," but they also treated the free consultation as if I was already a paying client. Very very nice staff, big & clean office space, looks like they treat all different kinds of things due to the number of staff members and equipment. Already have a follow up appointment. Ready to get better.

I have multiple herniated discs in my neck and back due to the heavy construction I did my whole…read morelife. Every Dr.before Dr. Visco gave me pain pills or suggested surgery. I've been a patient of Dr. Visco since 2013, he got me off the pills,no surgery, and is one of the most compationate Drs. I've been to. And his staff is second to None! I Highly recommend his practice hands down!!

I have been going here for a year and the type of care you get is professional. They care about…read moretheir quality and the office experience is excellent. Everyone that works there is friendly and they know their are great at their job jobs

Went there this week with abdominal pains and nausea, that I had been experiencing for five days…read more They did nothing more then take my vitals, and tell me I had the stomach flu. I had told them my symptoms where not getting better, but they acted like they didn't want me there. Not to mention when the doctor walked in her first words to me where "what's wrong with you", no introduction or anything. Long story short, I had a UTI which my Dr diagnosed with a simple urine sample, in about 2 min.

I contracted something and needed immediate care. From past experiences at other clinics, I…read moreexpected long wait lines and subpar assistance but from the moment I called in to ask a thousand questions to the second I left, I was given premier experience. The young lady at the receptionist desk was kind, helpful, and knowledgeable. What she didn't know, she was able to get me the answers I needed. My favorite part of my experience here was being taken care of by Dr. Iris Peppers. Not only was she efficient and professional but she was personable and helped me experience fly by even more quickly. I know she told me that is not a doctor but she's taken better care of me than most doctors in the past. I highly recommend coming here if you need urgent care.

I have been coming here for the pass 2 years and i have nothing but good things to say about the…read morestaffs at this facility. They always try to help you in anyway they can. From the time you walk in, they always greet you in a very positive way. And treat you like family. Always making jokes and trying to be cheerful yet very professional... Most of the questions that my attorney fail to assist me with, the manager (priya) did. The office is always cleaned, even to the bathrooms. The staffs in the back are every friendly and seem to know what they are doing. After reading some of the comments, I felt as though some people need to realize its a therapy office and NOT a gym. The machines that they have and treatments they do is to make you feel better . I highly recommend this facility. They really do treat you like family

The office is always well kept. And the staff are quiet nice and professional. The doctors does a…read morevery good job and understands the situation and tries their best to help. I would highly recommend this office.

The front desk staff does not know how to confirm appointments. The last time I was there they…read morenever called to confirm the appointment. So I called and got no answer. So the next day I got there and stood out there in the freezing cold and no one was there by 8:30am. So I went home and found another doctor.

DO NOT GO HERE IF YOUR PLAN IS TO GET WELL…read more I was in a minor fender bender. Went to see these doctors because they took NY State No Fault and the accident wasn't my fault. These people are ambulance chasers who have no interest in getting you well enough to get back to your life. I was harassed about not having a lawyer. They actually had a lawyer call me about my "case." The office manager took it upon herself to have a "sit down" with me to encourage (or force) me to get one. Me telling them I'm not interested in litigation, I'm interested in being able to squat without serious pain did nothing. They threatened to come after me for the bills if the insurance company didn't pay. Then scheduled me for tests I probably didn't need. They sent me to a specialist about my knees, who decided after seeing my MRI that I needed to have surgery on both knees. I went to a different doctor for a second opinion, and a third doctor that I'm actually seeing now, and neither thought surgery was necessary or would be of any benefit. In fact, both said that the injury to my right knee doesn't even require surgery. It heals on it's own. Oddly enough, 98% of the time I went in for treatment (my MRI claims I have all kinds of injuries to my neck and back as well as my knees), all I got was a heating pad and stim machine on my knees, and some really really bad acupuncture. I could feel the needles. A couple of times I got the stim machine/heating pad combo on my back. No exercise, no strengthening of the muscles around my injured knees. No attention to the other injuries I have. There was also the series of "pain shots" administered by Dr. Cohen that didn't work at all. If your goal is to help them get rich off billing insurance companies then by all means, this is the place for you. If your goal is to get better and get back to your life, do yourself a favor and go somewhere else. Never again.

Always a pleasant experience visiting Dr. Epstein. Booking an appointment is hassle-free and the…read moreservice is always friendly and professional. James "Koe" Rodriguez Elizabeth, NJ

WORST EXPERIENCE! I booked my mom an appointment at 12:00 P.M. only to get there and be told that…read morethe doctor does not come in until 1:00 P.M. The staff did not even bother to apologize. WILL NOT BE GOING BACK.

They had a location in Caldwell that was never open, I was given a pack of sessions as a gift,…read moretried multiple to go and use them but the office was closed every single time. Now the Caldwell location closed and I can't be refunded for the 6 sessions I have remaining because "I was offered another location". Really quality stuff over here. Save your money and find someone better.

Called Options for rehab because from the building outside the facility looked great. Initially…read morehad some issues getting insurance information addressed with them and they were slow in returning calls. They only have a physical therapist on site on Monday/Wednesday/Friday so I cancelled my first appointment and indicated to them that we had selected a different facility with days and hours better suited to our schedule. Hours later I received a phone call from a completely different physical therapy office telling me that Options Rehab had given them my name and number and they wanted to book an appointment for me. I had not asked Options Physical Therapy to contact anyone on my behalf and had clearly indicated to them that I had already found an alternate rehab facility. I had also not consented in any way to them sharing my information. While they did not, to my knowledge, share anything beyond my phone number, which may or may not be a HIPAA violation, I still don't appreciate the fact that they shared any personal information. I called and calmly and politely explained that I was irritated and suggested that in the future they receive client consent before sharing information. Instead of taking accountability and simply apologizing, they said they didn't contact the other facility, did not share my information and didn't know how that happened. I asked if they thought I was making it up because I truly have better things to do with my time. That's when they got just a little snippy and dismissive. I should have checked reviews here first because I never would have called them in the first place.