Great local pharmacy with excellent value. Franklin Square Pharmacy & Surgical is always clean,…read morewell organized, and stocked with a wide variety of items, which makes it convenient to find what you need in one place. The staff is very friendly, professional, and genuinely helpful whenever you have questions. On top of the great service, their prices are fair and you can tell they care about their customers. It's a reliable neighborhood pharmacy that I'm happy to support.

Just went to pick up a script for my daughter. I waited in line with four people in front of me…read more Everything was fine. Four people came after me and were waiting in line behind me. The four white men behind me were specifically called to the front of the line and asked if they were "picking up". Since I was ahead of them, I said I am picking up too. The man ignored me and continued to serve the four men behind me until I reached the counter. Another woman walked up to help with the line and got my script. I wouldn't go here if you don't want to "go to the back of the bus, Rosa!"

Absolutely the best service. Fast. Friendly. They even deliver!!! What more could you want?read more

Everyone at Russo pharmacy is extremely nice and helpful. Russo Pharmacy is a small pharmacy (kinda…read morelike a mom and pop store), unlike the big chain pharmacies you get personal service. The pharmacists especially the owner Dan knows and remember his customers personally (your treated as an individual and not just another prescription). If I have any questions I can always call and guarantee to get someone to answer my questions immediately. HIGHLY recommend Russo Pharmacy if your looking for a friendly, competent, personal pharmacy.

I originally felt that this pharmacy deserved 5 stars because for the past several months they have…read moregone above and beyond to go out of their way to actually help me with medication that I had trouble getting. I loved the fact that they provided delivery services too. My medication was supposed to be delivered on Monday 08/18/2025, between the hours of 9-5pm. I received a text at 4:11pm, stating the driver was stuck in traffic so delivery will be made between 6-8pm. In good faith I immediately texted the driver that the office will be closing at 5pm and to please reschedule it for Tuesday 08/19/2025, between normal business hours of 9am-5pm. I clearly made this driver aware that this was a business location. On Tuesday at 5pm, I contacted my wife to check on the delivery of my order and she said there were no deliveries made. I immediately contacted the pharmacy and I'm told it was delivered to the front desk/receptionist. My wife's office does not have a receptionist or front desk. I was sent a photograph of the party that was given my medication but not told the suite or office number it was incorrectly left. My wife explained to pharmacy staff that she has no idea who the person was in the photograph or the office she's in but it was definitely not her office. I am extremely angry and frustrated that my medication, personal, privileged and confidential information was given to a complete stranger simply because the shipping service was careless, negligent, and clearly incompetent. They obviously do not follow simply delivery instructions. It is bad enough that I have been without this medication for a while simply because there was no follow up or communication from the pharmacy with me and that I had to contact the pharmacy to find out why. I immediately contacted my physician to send a new script. But I can not ignore in good conscience that this experience has been horrible and horrendous ordeal. To be left without my medication again simply because the shipping service staff are complete and utter morons, is not right or fair. I also feel that something seriously needs to be done about releasing my personal medication along with my personal information to a complete stranger in the wrong office or building, is a serious problem that will be dealt with and investigated. So my new delivery was scheduled for Wednesday, 08/20/2025, between 9-5pm, and once again I received a text message from the shipping company at 4:33pm to let me know that the delivery driver was stuck in traffic again so my scheduled delivery between 1-5pm would now be delivered between 6-8pm, which I clearly advised will not work. I honestly do not understand why this company continually refuses to deliver this medication during normal business hours. Considering they delivered my medication to the wrong person, office or building on Tuesday, you would think that they would have bent over backwards or at least go out of their way to make sure that my medication was delivered but they certainly did not. This entire experience with this shipping company has been a nightmare. This shipping service does not care about patients needing their medications or doing what is morally and ethically right. At this time, I feel that the pharmacy was made fully aware of this ongoing issue and problem and they have adamantly refused to take any accountability or responsibility to ensure that I receive my medication in a prompt, professional or timely manner. I plan on contacting my insurance company, medical provider and New York State Department of Health Pharmacy Complaints and the division of licensing services to file a complaint about what I feel is serious gross negligence misconduct and incompetence. I am extremely concerned that due to sheer incompetence or stupidity my private, confidential and personal information was compromised because it was released to the wrong party, building or suite and the pharmacy has yet to take any affirmative action, responsibility or accountability to resolve this matter.

This place is becoming. I am becoming and they keep it righteous. I like to go there to spend the…read moredollar bill.

Very good customer service, and they always take care of my mother's maintenance medications…read more They treat us like family every time we visit

You guys definitely saved my life! Forgot my tube and mask while traveling to New York and I…read moregoogled cpap dme in my location and a lot were not opened on the weekends. Myself being here for another 3 nights would've been miserable. Again thank you!

I've been using them for almost 4 years now (ever since I received my first of 2 different organ…read moretransplants), and they have been nothing but caring and compassionate. They make sure their transplant patients get taken care of, no matter what it takes. And they are ALWAYS on time with the meds! Couldn't ask for a better pharmacy or nicer people!!

Proud to say this is my neighborhood pharmacy!! I'm happy I transferred from Walgreens to guy r…read morebrewer pharmacy, it's so much more convenient and it's next door from my doctors office . I can also walk to it no problem from home. I kno most of the workers names now because they are super friendly and personal. They also call you and tell you if you have a prescription is ready or that's has not been picked up. One of the best pharmacies I've experienced

Excellent service. And they deliver. No lines to wait on like at CVS and similar chains.read more

Their pharmacist and other staff are the MOST helpful that I've ever known. If they don't carry…read moresomething you want--a particular brand of vitamin, say-- they order it and most times you can pick it up the next day. If you have questions they answer them clearly and in detail. The best.

I want to thank Natalya Futoryan from L&S Pharmacy for excellent service. I live in another state,…read moreand I needed a rare medication. She found it and took time to promptly mail it to me. I really appreciate her help. Thank you, Natalya!

Today I had the worst experience I've ever had and dealing with the pharmacy…read more Not only did they mess up my prescription, authorization, and cost, they also yelled at me and spoke down to - even though they were clearly 100% wrong (as the insurance Comapny explained to them, for not processing a prescription correctly. How can a pharmacy operate if they can't process a prescription Correctly let alone to have a pharmacist (named Ms. Patel) operate with no bedside manners or couth???

Best in the business. The most knowledgeable. The most caring. Best prices. They have a wide…read morevariety of products! They have powerful cologin which is very useful!

They have a nice selection of difficult to find "Products" from Israel & Europe; Particularly…read moreSoaps, Washes and Body Sprays / Deoderants - Et. Al; They do offer, from first hand experience, very fair and competitive pricing on Pharmaceuticals - Which is very nice. Wish they would "Spruce Up" the store a bit more.