Great service in cashier area, which is the only reason I'm not giving one star. Though, payment needs to take place in the front, where my receipt was printed...twenty feet away. It's an unnecessary process. It took me 45 mins to get a trailer hitch, and I walked in with the part number in hand. Front desk lady seemed pissy on the phone and the day after when I picked up my product. She needs an attitude adjustment or y'all need to find someone else. I'm not sure I will refer this company solely due to her lack of any customer service. I've worked in the service industry for 15+ years, she will drive your local people away. read more

In my 37 years in business I have never seen any company so unorganized, incompetent, inconsiderate, with every lame excuse you can think of why they didn't do there job. And that includes everyone , the outside salesman, the counter people and for sure the manager. The outside salesman said you will have to special order these 8 axles, take about three/ four weeks but they should come with the balance of the trailer componants. I wait my three weeks, called in to check on my parts. The outside salesman went on vacation so my axles and parts have not been ordered. The store manager has not returned any of my 5 calls nor has the outside salesman tried to solve the problem. So finally I get 7 of my speacial order axles last week, the store people said one axle missed the truck, we picked my last special order axle today, it dosn't match the other 7 speacial order axles! They don't rate one star ! read more

My store purchases thousands of dollars a year from this store. My store is a part of a 200+store company. When we made a purchase with my American Express and the part did not fit. I then returned the product under the impression they would credit my American Express. Instead they elected to credit a past due account from another store in the company. We called multiple times only to be told we are out of luck. Buyer beware, no customer service here read more

I was a distributor for Redneck Trailer Supplies for 2 years. I have never experienced such extreme disorganization and incompetence in my 21+ years in business as I have with Redneck Trailer Supplies. My company is currently a distributor contracted with 26 other similar companies. I have never had one single issue with any of these other companies as I had with Redneck almost on a daily basis. Redneck would ship orders to the wrong address at least once per week. They would send me invoices for orders that were never shipped at all. They demanded that I pay invoices for orders that had previously been paid. I would send them pictures of cleared checks from my bank but they would just never mark the orders as paid. They had finally accrued so many invoices for orders that were either not shipped, shipped to the wrong address, or invoices that were never mailed to me that they closed my account. I know I am not the only one who experienced this incredible mind blowing incompetence. I can tell you I don't miss the chargebacks and refunds for customers that never received their orders. No longer am I getting calls on a daily basis asking "where is my order". If you are considering purchasing or even becoming a distributor for Redneck Trailer Supplies, do yourself and your customers a giant favor and turn around and run away from this company as fast as you can. Redneck Trailer Supplies is the absolute worst in the business. read more

I would not recommend doing business with Redneck Trailer Supplies. Have been doing business with them for years and never had a great time dealing with them. But will definitely no longer be doing business with them after my last visit to their store in Springfield, MO. After waiting for over 30 minutes for my order to be ready (after I was already told it was on the phone, and calling them 2 hours ahead of my arrival), I was eventually told to speak with the person who refused to initially help me when I walked in, who pawned me off on another employee. Long story short, paid with check and this person had to call the bank to verify funds ($1,000 order) and after bank verified money was there (like I said, been doing business with them for years), they initially would not take it because my driver's license was 2 days expired (had not received new one in the mail yet) ((not even information they need to make a sale)). I've never had to waste so much time and jump through so many hoops to give someone money. After calling his boss and they finally decided to take the check, I went to the pickup area to pick up my product. (1,000 lbs. of trailer flooring.) Well,... they were busy helping other customers, so I had to load it myself (well one nice kid from the warehouse did come to help, but nobody dared start one of their forklifts and turn a five minute job into a 30 second one). But I was happy to do it myself because it got me out of there quicker. Customer service,...two thumbs down. I recommend you go elsewhere for your trailer supplies, somewhere that treats their customers with a little respect. Just my opinion. Jordan S. read more