Mitchem Tire is a great local shop. They're honest about what you actually need, explain your…read moreoptions clearly, and never try to upsell unnecessary work. Fair pricing, knowledgeable staff, and dependable service. I'd definitely recommend Mitchem Tire to anyone looking for a trustworthy tire and auto shop.

Bought a set of Michelins Friday, 3/27/26. Great experience. Comfortable waiting area and…read moreprofessional staff.

Awesome people, I got a part I needed for $15 less than other salvage yards were quoting for the…read moresame part. They pull the part for you as well. The staff was very friendly and helpful. I was only there for about 10 minutes, even with them having to pull my part!

Incredibly slow service and very rude! Back in January, I…read morebought an engine from them through my usual mechanic. The engine broke down 3 weeks ago. It spent the 1st week at the other mechanic waiting for All Parts to get back to them with warranty information. It has spent the last 2 weeks at All Parts waiting to be repaired. Any time they have said that they would call me back, they have not; I have to call them only to be told that the person I need to talk to is not there for some reason. When I finally did get a hold of someone who knew about my car, they have accused me of not maintaining my car (though the oil was changed less than the recommended 6000 miles ago) and have threatened not to honor the warranty repeatedly for this reason. They talked down to me and treated me like a spoiled child when I called to find out why my car wasn't finished yet. I was told by the other mechanic (prior to warranty issues) that the repair should take 4-5 hours, and my car isn't supposed to be done for another week!!

This is a good place to do business. I was looking for a particular part last week and found this…read moreplace to be very helpful. In the future I'd always start here when searching for any used auto parts. Friendly, honest, helpful.

Put in a order for a trunk lid wasnt told about all the hail damage when showed up i sent it back…read morethen HandW called me said they had another one but it has spoiler i said ok thats fine ill take it. They said they would pull it send it over well days went by i haven't herd from them nor got the truck lid so i call them they said it wasn't any good well i been waiting for it why u not call me day ago let me know this wasn't any good so i wasnt waiting for it

My car light had went out and not having any tools I wasn't able to get it installed right away…read moreand faced the risk of getting a ticket. I walked into the store and was immediately greeted by a gentleman named Dylan with great customer service he even went above and beyond by coming outside after purchasing the new light and helping me get it installed. Great customer service like Dylan's is why I shop here and recommend it to my friends and family. Strongly recommend a raise, this guy was super personable and helped me get in and out in 10 minutes.

The Staff here have been very helpful! Even though some of the things here are a bit over price…read more We went there a lot, staffs still help us even thought we didn't buy anything at that time. The guy name Sheldon has been really helpful diagnosing batteries and AC system. They are very honest and we really respect that.

This is not a conventional review. I am a member of Unity of Springfield. Unity hosts one of…read moreseveral cold weather shelters for helping homeless people make it through the cold months. Chappell's Tires was kind enough to donate a tire to one of the needy individuals who utilized our shelter. Thank you for your generosity! I am definitely going to go to your establishment when I need tires in the future!

These people did not deserve any recognition on anything. I left my auto back in May 30, 2022 for…read moreignition replacement. I was only able to pick-it up today. When I went there the business owner "Garry Shidler" asked how I'm going to make a payment cash or card I told him card. He charged me $579.90, I told him "are you sure you're not overcharging me?" And he said, well you know what I feel sorry that it took so long so you don't need to pay me just take the car with you. When we finally went to take the car the license plate were gone both front/back and when I asked Garry where it went? He said "he don't know, I'm not taking responsibility for this". I told him well this is your shop- and it is your job to know where it went? I said, I'm going to call the police and file a stolen report, and he said well if you did that you'll have to pay me? I was like what- 5 minutes ago you said I don't have to pay it because you feel guilty that it took you for four months. Now you're asking again? Sure, money is never a problem for me I'll pay. I handed him my card, he said well I can't accept card it has to be cash. So my brother went to the ATM, and got cash $600 and gave him, but he don't even give us back the change. Garry Shidler is a liar and a thief!! I also send this message to city chamber so that he can never get recognition!!

I spoke to the same front desk guy three times and he would not give me an appointment. I showed up…read moreto a 90 minute queue on his recommendation. Your employee just wasted my time.

Chris and the team were fantastic!…read more Without an appointment they quickly patched the tire on my EV using the required "EV pucks." They saved the day on my roadtrip.

Went in for work. Parked in a spot. I was in talking to man behind desk. This man comes in yelling…read moreat me about hitting his car with my door. Went out and no mark on mine or his. He said it did not leave a mark, but i hit it. Which i do not understand. Come to find out, he was the owner. So if this is how he treats new customers. How can you trust him not to screw you in his work. Very bad customers service and a bad individual.

If I gave MD Hickman less than a five star rating I would be a liar…read more These gentlemen are educated, highly skilled, and professional in their conduct. I've been bringing my vehicle here for several years and always receive top notch service and very reasonable rates. Every time I leave I tell them, "I'm not going anywhere else".