My husband bought my engagement ring from a referral from a dear friend from MJ Gabel. I get so…read moremany compliments on it. I love they listened to my husband on what I was looking for. We went back for the wedding ring together and they had a perfect match. I periodically go back to have them cleaned. Here is a picture of the before and after from them cleaning them. Anne is so friendly and her attention to detail is outstanding. They give you their undivided attention. I fully recommend them.

MJ Gabel helped grade, appraise, and sell my loose diamond. Anne in particular was so helpful and…read moreher knowledge instantly made me think I was making the right choice. I would HIGHLY recommend using them, true professionals!

I lost one of my gold hoops and I had 2 gold naval rings that I have not worn in years, so I…read moredecided to stop in here. It was very welcoming. I had Jeff who helped me and he was super nice and helpful. I def recommend this place and if I ever need to sell gold again, I will be back!!bi found my other earring and sold it here with Mark and Rick was helpful as well! So happy with this place!!

Absolutely a wonderful experience. The gentlemen that helped my wife and me were very professional…read more I had a nice feeling of trust when dealing with them. They took their time with and were very patient. I highly recommend them to anyone looking to buy or sell. Thank you for a wonderful experience!

Handled many projects over the years with John and most all went to plan. Great people, quality…read morework.

Friendly family jewelers! Wonderful repair work on necklace without having to be sent out. I will…read morecertainly return for other jewelry pieces.

I think that many of us, men anyway, have a certain level of anxiety, when entering a jewelry…read morestore. I recently decided to get my girl a somewhat significant sparkly gift and embarked on a quest to find the perfect thing. Charisma was the first store that I went to and, after visiting several others, both large and small, I returned to Charisma to make it the last. Hali did a wonderful job helping me understand the options and find the perfect combination of stone and setting... At a more reasonable price than the other stores that I visited. She made the process enjoyable. Charisma also offered a trade in on a (possibly cursed) wedding set that exceeded the best competitive offer by about 40%. If you're making a major shiny thing purchase I definitely recommend shopping around... But make Charisma you first stop because I'm guessing that you might return to make it your last stop as well.

When it comes to finding an honest jewelry store where you can buy quality diamond rings look no…read morefurther than Charisma Jewelers! Thank you for a great selection of diamond rings and staff that is almost as excited as you are to find that just right ring!! I love all the rings that I have purchased at Charisma Jewelers and I love coming in and bringing my daughter and grand daughter when they are thinking of getting a ring for themselves. Thank you Hallie and Lisa for your advice on my latest purchase!

I have had several pieces of jewelry repaired (engagement ring, necklace and bracelet) and it was…read moredone expertly and flawlessly. They were not easy repairs and they look brand new. I can't recommend them enough. There's also a beautiful selection of items in the store.

Dennis is great to work with, and I've used his services for years now. He's one of the very few…read morepeople in this area who will deal with silver when it comes to repairs or custom work. He's very knowledgeable about gems and stones, and I have had him make me several pieces of custom jewelry. He does great quality work and will give you an honest opinion about what will work and what won't. His prices are very reasonable. His wife creates nice quality beaded jewelry, showcased in the shop as well.

Lovely customer service. Owner kept in touch by text, and took the time to explain why what I…read morerequested (polishing of diamond and Jade) could not happen for technical reasons related to the design of my ring. She also educated me that semi precious stones grew doll over time, and they could not be restored to their original shine. She advised not wearing the ring every day anymore. Nonetheless, the diamond replacement was perfect, and the quality of the work was high. It also cost only $60!

We have been customers of Stefan Otters for over 35 years, and they are like family to us. Just…read morerececently, because of an accident, my diamond wedding ring had to be cut in half. Stefan magically reubuilt it and restored it to looking even more beautiful than beore! (this was no easy task!). He is a genius at his craft! The expense was very reasonable and saved me from buying a whole new ring! Mariela is wonderfully kind and so easy to work with, wanting each customer to be totally happy and satisfied with their jewelry needs. Stefan Otters - a trusting, reliable family owned business which we in Rochester are so fortunate to have!

I took in two items of great sentimental value to me. I worried about leaving both (a ring and…read morenecklace) over night. They took wonderful care of them. I can't even tell the ring was sized up. The necklace, which had snapped has been repaired flawlessly. And, all work was done at a reasonable price. Thank you.

Believe it or not. I went back to the same store to get more. They did move and it's different in…read morelook but same quality and same amazing staff. 251 Greece ridge center Dr instead 354 Greece ridge center Dr. Thank you Mimi and Haidy for your help to pick a suitable and affordable pieceS. Yes, I got three pieces this time.

I brought a ring to sell to a jewelers on East Ridge and got a price . I had no idea what it was…read moreworth . Then i went to The Source on West Ridge Rd and I could not believe it . They gave me Double of what the other place offered me . Thanks !!!

I am sort of locked into this place for life...... my husband purchased my ring from here and it…read morehas a life long plan of cleaning and maintenance. With that said, I saw 2 cars in the parking lots on a Monday night while leaving the mall and thought, sweet, I can just pop in, no lines, no waiting. As customary, I signed in at the podium and waited my turn. While waiting I noticed 5 women working behind the counters, but only 2 were with customers. I continued to wait.... and wait.... I watched as one lady decorated a small Christmas tree and 2 other women fiddled-around behind the counters. Finally, one of the customers leave..... and...... nothing........ I wait. THEN, Helen approaches me, she says, "Hello, is anyone helping you?" I said, "No". She said, "someone will be with you shortly." I said, "Thank you for acknowledging me." (I was pretty mad and I know it sounds snarky... but I meant what I said, "thanks for acknowledging me," as in, I am a person and a patron). Helen went into the back to file some paperwork etc...... Turns out.. I waited 10 minutes total, but it felt like FOREVER... Anyhow... Helen reappears and she is ready to wait on me. She was very nice and informative and super smiley. But overall, I was not satisfied with being ignored. Anyone of those 5 ladies could have looked up at any point and said a simple "Hello" when I walked in and signed my name on the list. SO, That's what I call super customer service !(please note sarcasm).