My friend bought used washer with 30 day warranty. It did…read morenot work. When we called him John at first said "must be a loose wire. Should have it looked at. ". Then when the technician looked saw wiring rerouted , cut it was plain to see it had been jerryrigged & never run through a cycle as claimed by John. When this was pointed out & that a refund was in order John became hostile &belligerent. He did agree by text to refund . When the appliance was returned he grabbed the receipt from out of our friends hand , kept the washer & said "I'm not paying for that junk!" Well he got that junk part right. He's now claiming a 67 yr old retired lady caused it to not work when the wiring was obviously Jerry rigged. He's a nice guy until you ask for a refund then the narcissist dishonest person appears. picking on a retired elderly lady is disgraceful. Small claims court $300 has ballooned now to $700+ fees /costs of justice and my friend decided to quit perusing it as her peace of mind is worth more than $300 . His business license should be revoked

Konalu did exactly what he promised. I got a wonderful buy and have the best washing machine I've…read morehad in 8 years for 1/3 of the cost of a new one!!!

I was there 7/7/26. Great location. Great inventory. Absolutely RUDEST workers I have ever…read moreexperienced. Can't ask any questions or they bark at you. Not friendly or approachable. The owners need to hire new help.

Love product available. Pricing is what it is, no big deal. Hours are interesting so make sure they…read moreare open. Staff seems to be in seat to take pay and will put together what you need. There personalities can improve to help more but they are just enjoying where they live.

Went in for the first time and was greeted with a smile and they were extremely helpful. They have…read morea great attitude and now have a customer for life! Unlike the other "big" fishing supply store in town they made you feel at home and not like they were doing you a a favor. Be prepared to talk story! :))

Helpful manager was willing to discuss my situation on the phone -- coming from South Kohala, the…read morebest way to get my mother's Singer sewing machine repaired. She explained their process of sending machines to their Hilo store for repair and typical turnaround times. She helped determine the best option for me, thank you very much.

Nice staff. Very helpful in store. Best sewing machine selection (for anything with quality) on…read morethe Island. Good fabric, thread, and accessory selection. Don't think the other review is being fair - giving 1 star just because one aspect of the business had a problem 4+ years ago. Our experience with them has been very good over the years!

Huge shoutout to Josh at Bike Works! I've been a runner for years, but I am a total amateur when it…read morecomes to cycling. I brought in my Specialized Allez, and Josh (the mechanic in the front) was absolutely incredible. He didn't make me feel intimidated for being a newbie at all. He got my bike perfectly set up, dialed in the fit, and gave me some really solid recommendations to get me started. I just took the Allez out for my very first 56-mile ride, and it felt amazing--smooth, comfortable, and exactly how it should be. If you are a runner transitioning to the bike or training for a triathlon, go see Josh. The customer service here is top-notch

Customer service is hit or miss here. I've had friendly hellos and staff wanting to help me and…read morethen I've had some days where I'm looking for help because I have questions. So much to this store besides bike accessories. Shoes, bikes, athletic clothing, etc. Good value.

Jaime couldn't make getting the right clubs while on island any easier!…read more The TaylorMade Stealth sets were perfect for my 16 year old son and me, and the stiff shafts were plenty for me to drive where I wanted to since most of the courses play pretty short. Delivering to Waikaloa Village was a nice bonus so we didn't have to drive down to Kona to get them. There's zero reason to risk traveling with clubs when Jaime makes it so easy. Can't beat the price either.

Fantastic service! Great communication!…read moreSo easy to order! Mom and I aren't great golfers, but we like playing. We didn't want to drag our clubs to Hawaii so we rented from Jimmy's! So glad we did.... and we will again.

Went by Pops as I was having issues with my fin at around closing time. They stopped everything and…read moreall 3 employees went out of their way to help me fix my fin. They are insightful, helpful, knowledgeable, and friendly. I had already went to 4 other local dive shops and most were kids who moved on the second there wasn't a quick fix. That was not the case at Pops. They didn't have a quick fix either so they put their minds together and all worked on a solution. I would absolutely give future business to Pops as they are real pros who care!

I've had the pleasure to visit Pops a few times. Every visit has been awesome, but on my most…read morerecent visit I was finally able to get me a wetsuit! The staff there really all pitched in to assist me in selecting the right size and style I was going for. The team there at Pops answered all my questions without hesitation and truly went above and beyond to ensure I got a quality product and correct size. This was probably one of my personal best retail experiences ever! The selection is awesome and easy to shop as well! So happy with the gear I've purchased and look forward to future visits at Pops! Team at Pops thank you for everything!! - Aloha

I have had nothing but good to say about both Larry and Bud in my experiences with this store. I…read morehave dealt mostly with Bud, but I'll get to both gentlemen. When I first came in, I had been recommended to the store by a friend as I was in search of a good set of clubs, and, as a lefty, it's pretty easy to come by cheap, not very good clubs, but the gems are few and far between, unless you want to shell out a lot of money for a new set. I did not. I was immediately greeted by Bud and he showed me to full sets that he had and let me know that I could mix and match if I preferred that. I found a couple of sets that I had an eye on and took lunch to mull over a decision. What I found from the putcures that I took of the clubs and doing a little research, is that I basically got a set of used, but well taken care of clubs that were 7-8 years old (not a whole matching set, so some variance) at about 20-25% of their original sale price! I know that there is plenty of new tech out there for experienced golfers, but Bud never tried to over-sell, or steer me in the wrong direction. In fact, when I've come back to either trade in, or fill a gap in my bag that was needed, either Bud or Larry has basically pulled a club out that made an immediate impact on my game! Great guys, trying to help out golfers in need of advice and direction is my experience. I also have had them re-grip a couple of clubs, and I must say, a very good deal if you want it done right and don't want to break the bank. Depending on the grip price, you can get a club for under $15! They'll also do the work if you have your own grips and want to just have them do the hard part. If you live on the Big Island and are either new to golf or in need of a change to a club in your bag, pay them a visit!

Bud and Larry are very helpful and knowledgeable about all things golf. Great selection and…read morecustomer service. Highly recommended.