Just went in to deposit some money they were very friendly great service they should be rated higherread more

Never had a problem here, very nice staff and they hand out waters to u if there is a long line way…read morebetter than the Newport location

Mina was very knowledgeable, fast and efficient! Mina went…read moreout of his way to help! We left the East-bluff location and came here. See ya soon!

Notoriously slowest Bank of America possibly in the nation. Avoid this location at all costs. 9…read morewindows and 2 tellers with a bunch of other bankers just standing around. All of the negative reviews are right. Go elsewhere. Complete waste of time.

Love the location. Very smooth for notarized services. Staff friendly and it's clean in there. In…read moreand out within 20 minutes.

Bank like no other with Morgan as the manager. She is beyond amazing! I've never ever had a…read morebetter banking experience time after time without exception in my whole life! Morgan is way way above the rest and you can trust her, count on her, and she goes the extra mile for you every time no matter how big or small the task. As long as Morgan is the bank manager, I will be there! Seriously.. she is AMAZING!!!

A few months back I had an issue depositing a check which resulted in my account becoming…read moreoverdrawn. I was extremely upset and, during my break, I drove to the nearest NuVision branch on 17th Street in Costa Mesa. When I walked in, I was visibly frustrated--but Tess greeted me with kindness and professionalism. I explained my situation to her, and she immediately calmed me down and took care of the issue on the spot. Her sweet and understanding demeanor, along with how efficiently she resolved everything, completely turned my day around. Honestly, it was one of the best customer service experiences I've ever had. I also mentioned a dispute that I had been trying to resolve over the phone for over a month. Tess took the initiative and had it fully resolved by the next day. Since then, I've continued to work with her directly whenever I have any issues--because she's that reliable and helpful. Tess is truly an asset to your team, and I hope her exceptional service is recognized. She made a stressful situation feel manageable, and I'm very grateful for her support.

Had my funds invested in CD's with NV. Attempt to get these funds back once maturity date was…read morecompleted. Customer service was lacking ability to resolve issues with transfers to another institution. I was frustrated with their services. Wouldn't deposit $$ here again.

I had to cancel a fraudulent subscription and Miguel was extremely helpful and took care of my…read moreissue. Outstanding service!

Miguel went above and beyond to help me. I recently was hit with fraud and needed to reopen…read moreaccounts and get some assurance BOA would take me of me and help me recover what as stolen and Miguel did all of that. As you could expect I was pretty nervous, scared and on edge and Miguel handled the entire situation with poise and gave me a lot of confidence by the time I left. He even stayed a whole hour past closing to ensure I left helped. Many thanks Miguel.

The team is always on time and friendly and courteous…read more There is a friendly and organized ambiance.

30 minutes before closing, the staff would not help my 19 year-old open up a bank account. They…read moreinsisted she needs an appointment and a whole hour (??). She's already a existing customer. She's taking her money to rocket money now. Felt like they couldn't be bothered

I opened up a savings account at 4% interest. They told me it was for one year turns out to be. It…read morewas less than six months. They changed my interest rate from 4% to 0.01 without giving me anything in writing or touching base with me on the phone. So when I looked at my interest for the month, it was so little and I was expecting to get my normal amount. After several phone calls, it is still not resolved. Not only did they mislead me but then didn't return my phone calls the phone call. I finally got today was well. it's a 50-50 chance if you'll get your interest back needless to say I'm moving to a new bank. Beware of Wells Fargo. They do not do what they say they're going to do.

Always kind patient service yes it may take a wait on the phone but when they answer, they really…read morehelp you and don't limit their time with you just got off the phone with Louis. She was wonderful and helpful and now we have a set at the bank. Bank here for years the tellers are always so pleasant.

My experience with Karen has and always is the best. She…read moremakes you feel like family which is important to me. I believe that Karen should be your "Employee Of The Month" along with her personalized parking space. Credit Union of Southern California should be so happy to have her as part of the team . She really makes a difference... Thank you Karen

It's always a pleasure to interact with the Costa Mesa Team. During my visits, I always look…read moreforward to my brief chats with Karen P. Karen has been my CU expert & ALWAYS provides information pertaining to current products that might be beneficial to me. I consider Karen one of your Best!!

I had a great experience working with Christian Ramos. I was unsure about which accounts would be…read morethe best fit for my needs, but Cristian took the time to explain my options and guided me in the right direction. He provided clear, helpful information and made the entire process easy to understand. He was professional, patient, and made me feel comfortable every step of the way. I truly appreciate his excellent customer service and would highly recommend working with him.

Long lines and useless. I don't even know why I bank with Citi anymore. I called to request foreign…read morecurrency and they told me to go in. Went in, and they told me to call. No one was able to help - they don't seem to be knowledgeable about any processes.

Awful credit union that ruined my credit score with inaccurate reporting…read more SchoolsFirst FCU talks a big game about "accuracy" and member service, but when there's actually a problem, they don't care and act like fixing credit reporting is "out of their hands." Their phone support is incompetent, their chat support gives contradictory information, and when you try to question their reporting they get rude, defensive, and openly annoyed that you're making them deal with it. I've been dealing with them over a loan reporting issue where their own paperwork and internal notes contradict what they furnished to the credit bureaus. My Truth in Lending docs show payments due on the 25th and maturity on November 25, 2023. But TransUnion showed the account closed in 02/2025 and marked May 2023 as 30 days late. Their own rep documented that my June 5, 2023 payment "covered May and June." If the due date was May 25, then June 5 is about 11 days late, not 30 plus. So the 30 day late reporting for May is false on their own facts. What made it worse was how unbelievably bad their customer service was. When I called in, loan officers seemed confused and surprised that the loan was being reported as both open and closed, on time and delinquent, depending on where you looked. That is not a minor glitch. That is broken internal controls and bad training. Instead of taking responsibility, they kept sending boilerplate, marking disputes "verified as accurate," and eventually told me they would no longer communicate with me.

Finances stress me out and coming to the bank stresses me out even more. Today I had to go into…read moreSchoolsFirst twice and was helped out by Leslie who was able to support me with my banking needs. TWICE! Haha she was able to relate and understand and actually see me! It felt amazing to be heard! Thank you Leslie for your kindness! Love your necklace