We needed new countertops for our kitchen. Matt came out and measured and was able to get them installed within a few days. The service was excellent and worked with us on a good price (we did the rip out and hookups) they did the new install. Really appreciate Matt and Rock giving us a great price and nice looking countertops. read more

Erin and her team are fantastic to work with. She is great at providing options based on budget, worked with our schedule for installation, and was very easy to communicate with. Highly recommend! read more

Refine Kitchen and Bath came highly recommended from a neighbor of mine. He and his wife were very happy with their experience. I cannot personally attest to the quality of the finished work, but what I can say is that they were honorable in their dealing with me. The salesman, Bob, came out when he said he would, quoted a fair price and gave us a few options based off of the description of what we were looking for. Arrangements were made for the pre-job demo to be done and that was fulfilled as well. Unfortunately, there was a miscommunication from the supplier of the tile. Bob worked hard to find an in-stock replacement at nearly every tile shop in Indianapolis, but to no avail. Because of the mistake of the supplier, Refine was unable to do the job in the time that we needed it completed by. I am, however, very appreciative that they refunded our entire down payment so that we could move forward with our project. read more

We worked with Refine to renovate our house including the kitchen and 3 bathrooms in 2016. So many things were done subpar and left us very dissatisfied. I will never recommend this company. I'm not the type that takes time to write reviews so we moved on until now. The reason I'm writing a review now, 6 years later, is because the undermount sink in our bathroom has fallen. It dropped (unattached) from the counter. I was not planning to contact Refine but as I contacted 3 granite companies to have this problem fixed, I learned that companies will only fix what they have installed. So thinking Refine is the only company that will reattach the sink, I called to schedule someone to come fix the problem. After telling the lady that answered what I was calling about, she transferred me to Dan, and he told me that he had to talk to someone else in the company and would call me back. I bet you can guess that no one has called back in 2 weeks. I also learned in talking with 3 other granite companies and 2 handymen that when the counter was originally fabricated that it should have been drilled on the underside to install clips that support the sink because the silicone/glue will not hold the sink by itself. So had Refine installed it properly in the first place it's likely that the sink would not have fallen. I'll say it again, I will never recommend this company for kitchen and bath renovations. read more

We are going through a kitchen remodel, using Refine as the GC. The remodel couldn't be going worse. We went 3 weeks with no work being done (in the middle of the project). They do not communicate well, keep us in the dark. Finally, after no answer, I blew a gasket and Matt finally got engaged in the project. Buyer beware, stay away! read more

I met with Matt for help with a single bathroom vanity cabinet. I took home samples with the assurance that he would "work up a price". One week went by, no communication. I returned the samples and again left all my contact information. Never did hear back from anyone. Guess the moral of this story is unless you're doing a big project you don't matter. Try Carter Lumber (Valerie is great- very helpful). read more

We were mid-project completion when our countertop supplier fell through. Our contractor recommended Refine. Matt was extremely helpful and was able to get us the needed granite countertops to finish the project on schedule. The communication was on point and they showed up on time, and completed the work timely. The workers were professional. I will definitely go to them again for a future need. read more

I wouldn't recommend Refine. Our initial meeting with the owner was on 2/14/17. He was pleasant, informative, and took all the necessary measurements. We were told it would be two to three weeks before we had an initial estimate. At that point we could decide if we wanted to continue with Refine. Well, here we are on 6/11/17 and we still haven't received the initial estimate. Not only have we not received the initial estimate, the owner has not contacted us once regarding the estimate or any follow up. All communication to this point has been driven by myself or my wife. Needless to say, I would be very leery dealing with this company. If they can't even provide the initial estimate, just imagine what could happen if they took your upfront money!! read more