I've been a loyal patient at ReFocus Eye Health since their original location, and I'm thrilled with the move to their new Grant Avenue space. All the staff members here are genuinely kind and attentive, which sets the tone for a positive experience from the moment you walk in. PARKING The parking situation at this new location is a massive upgrade from their previous spot--it was nearly impossible to find a space back then. Now, there are consistently open parking spots available, which makes visits so much easier. The one caveat is that the entrance requires making a U-turn onto Grant Avenue, which can be tricky given how busy that street is. It's a minor inconvenience, but the abundance of parking more than makes up for it. OFFICE/ATMOSPHERE The waiting rooms throughout the building are quite small, which becomes apparent at times. I've visited in January, November, and April, and the office frequently ran out of chairs. The wait times themselves are reasonable, but the limited seating can make waits feel a bit uncomfortable. This is definitely something they could improve on. DOCTOR INFO I've been seeing Dr. Bano for about 3-4 years now, and she's exceptional. My sister actually introduced me to her, and we're both big fans. What really sets Dr. Bano apart is her genuine commitment to finding what works best for you. She was the first doctor to properly fit me for contacts after years of visits to other offices where I was just told to stick with my old prescription. When my contacts started feeling uncomfortable in the last year. Dr. Bano took the time to refit me properly. It wasn't just about grabbing the first option; she worked through the process with me, even when my initial reaction to her first choice wasn't positive. She respected that as the patient, I know what feels right in my own eyes, and she was willing to adjust until we got it right. That level of care and attentiveness is rare, and it's why I keep coming back. BUYING EYEGLASSES HERE While shopping around at ReFocus, I had an excellent experience with their eyeglasses specialist. He has a real talent for styling and great communication skills. When I tried on frames he recommended, styles I never would have chosen myself, I felt an immediate boost in confidence. His eye for what works is genuinely impressive. However, I cannot recommend purchasing glasses here. The pricing is significantly marked up beyond industry standards. The Sophia Loren M317 frames cost $90 from the manufacturer, but ReFocus was charging $219 just for the frames. A whopping $550 for the frames and lenses combined. I found the exact same frames online for $183 total. $90 for the frames and another $90 that covered the prescription, thinner lenses, and the company's profit. They even came with a gorgeous collapsible leather case and all the eyeglasses accessories you could imagine. I also purchased a similar pair from another online retailer for just $40 with every upgrade imaginable: blue light filtering, impact resistance, thinner lenses, & fashion tint. For context on the pricing: The industry standard is a 40-60% profit margin. ReFocus is operating at 201% profit (I did the math), which is absolutely excessive. As someone without health insurance coverage for glasses, this is genuinely a rip-off. My advice: visit ReFocus to see how frames look on you in person and get the names of styles you love. Use that information to shop online, where you'll find dramatically better prices. CONCLUSION ReFocus Eye Health deserves credit for their caring staff and Dr. Bano's exceptional patient-centered approach to eye care. The new location offers superior parking, and the office atmosphere is pleasant despite the seating limitations. If you're looking for quality eye exams and expert medical care, this is a great choice. Just be sure to handle your eyeglasses purchases elsewhere, the frames and lenses are simply priced too high here to justify buying them. You shouldn't have to go broke for eye health or a good pair of glasses! read more

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First time appointment with Dr Martinez was great. She is a highly qualified ophthalmologist.

I have been seen at Grant location. I have been treated by Dr Sole senior since I was a child and now see Jr. Sadly since becoming Refocus I have been disappointed for the last three years for some reason or another my exams have been incomplete and require a second visit. Weather it be not enough time or the machine being broken. I have been asked to return for a second appointment that requires another copay and insurance bill, I feel like I'm being price gouged. To make matters worse they now charge a retraction fee of $60 on top of a $60 copay. The test I needed wasn't done... Now for my experience, I woke up with a sty after my last visit. The tech, chewing gum like a cow while doing my test, ran a tissue over the mach that barely touched it. I didn't see it disinfected but there was an assistant that cleaned the prior machine so I assumed that one was done. The bump on my chin says different. She also touched my eye with no gloves on right where the sty showed up. Unprofessional in an understatement for my time with her. I called multiple times to speak to the office manage, no respons. I called again tellIng reception who transferred to head tech. They asked me to come in to check my eye at least. When I arrived the next day they tried to charge me again. For a problem they created. I walked out, never again! read more

The wait time was quite long, I spent almost two hours there, which feels a bit excessive for an eye appointment, especially with so many patients coming in. However, Dr. Doych was absolutely wonderful, so kind, patient, and pleasant. She really helped make the experience much better. With how many people were coming in, it might help to have additional staff to manage the flow. read more

Be prepared for minimum of 2 hours For an appointment I was the first one of the day read more

I went there for a blocked tear duct, they gave me an eye examination and told me I had to see another Doctor and make a new appointment. I then got a a bill in the mail for 350.00. I was told that my treatment was covered by Mrdicare which it is not...... read more

Refocus receiving one star from me is being generous. No eye exam should consume your entire day. This place is the absolute pits and Dr. Doych knows it and will do nothing to rectify how horrendous it is. It's all about over scheduling and cramming the maximum about of patients you can per day. Unreasonable to make patients wait over 3 hours. She needs to cut her patient count in half but refuses to do so. My daughter was a patient of hers since she was with Soll Eye. We followed her to Refocus at the Grant Ave Phila location and had her 1st appointment there 4/7/23. On that day, we walked in the office, it was packed. Barely any seats everyone looked miserable and tired as if they had spent their entire day there. I remember well, we waited there over 3 hours. This was just a simple routine eye exam with dilation. Not a good first impression! I dismissed the long wait with the fact that it was Good Friday and many had off and schools were not in session that day. Fast forward two years later, 5/5/25 we are back at Refocus to see Dr. Doych for an eye exam and to get a script for new glasses. Our appointment time was 3PM. We arrived at 2:40. We checked out and walked out of the building about 6PM. It's a shame for the office staff that has to stay until the very last patient leaves. OUTRAGEOUS! An hour earlier, as we were all crammed in the little dark room that everyone goes to after being dilated. Many of us were comparing notes on what time we arrived and why we were all still sitting there to see the same doctor.A few had mentioned that the wait is like this every single time they come. Out of frustration, a woman with her elderly mother got up and left without being seen. Apparently they had been waiting longer than us. As much as I just wanted to walk out with the other woman, I figured I had already invested hours of my day. It's like a hostage situation.I just wanted my daughter to get the eyeglass script so we could leave. When we finally got into Dr Doych's exam room, the first thing I said, "do you realize that we have been here since 2:40 and are just now getting seen" At this time it is now, 5:30. The response I received from her was very dismissive and unapologetic, Just "some days are like this" I don't think so. We will NEVER return to Refocus. It's obvious our time is not valuable to them. Profits over patients. I considered writing a letter to CEO Jeff Rinkov hoping an investigation gets launched. Who knows, this all may be coming from the top. read more

I had appt in March 2025. Before I was assured by billing dept that i do not have to pay 100 deductible. But at the time of the visit I was charged deductible anyway. Insurance adjudicated and confirmed that I was overcharged. I CALLED several times to Refocus and every time customer support assured that they agree to reimburse deductible and put 'urgency status'. But reimbursement of overcharged deductible never happen. Only after involvement of the senator Brian Fitzpatrick office issue was resolved. read more

I have been a patient of Dr. David Rho for over 17 years .Words can not describe the respect I have for him. Through all the trails and tribulations of Wet AMD Dr. Rho stood by me with treatments, honesty and compassion. Thank you Dr. Rho, I am forever grateful Waldemar Jajko read more

This is the last time I spend see the doctors here. Today 4/7/2025 my appointment was at 3:15pm I was on time. It's now 4:48pm and I have not seen the doctor yet. They move me from room to room just to wait. I had this problem before and this is the last time I use this company. My time is just as valuable as the doctors and other patients here. There is plenty of staff here, you see them standing around everywhere. I don't know how many doctors are on staff on each day. But this is ridiculous. It's now 5:06 pm and I'm finally going home. read more

First time here ,wanted another exam on my eyes I have been seeing double n blurry vision , prim dr says all looks good ! Let's see what new dr thinks read more

I have been calling the office for 5 days no one answered. I just spoke to a woman in scheduling and asked to speak to the office manager. I gave her the information. I have been going to Dr. Markovitz for many years. I am waiting to pick up glasses. they never ret phone calls. The office is very poorly run. I will not be back. read more

I have been a patient of Dr. David Rho for several years. I cannot emphasize how much I owe to him. He has saved my sight numerous times. He is an amazing doctor. His expertise and knowledge has always given me hope when I experienced retinal tears. Thank you for listening, understanding, and treating myself and my family with kindness. I am so grateful to have you as my retinal specialist! read more

I have diabetic retinopathy and have been seen by four retinologists previously until I found Dr Rho at Refocus Eye Health. He's the consumate professional and an amazing retinologist. As a result of his expertise my vision has improved and the fluid behind my eye is significantly better. The best part is that the injections I receive each month are completely painless! Dr Rho always answers my questions regarding my treatments in terms that I can understand and always takes the time to listen if I need to give him updates on other health concerns that might be pertinent to my treatments. I am so very blessed to have found him. I am totally confident that his plan of treatment is always the best and always based on the best medical judgement. Thank you Dr Rho for your excellent compassionate patient care. L. Estrela read more

Though I agree with most of the negative comments regarding Refocus office practices, billing issues, etc. and their overall process as a company. I will say, my experience with the local stall is very pleasant. Would like to comment on Dr. Rho and staff... I have been visiting Dr. Rho for over five years for ongoing treatments. Dr. Rho is not only a skilled professional but also compassionate. His unwavering dedication and the positive impact he makes as a doctor is greatly appreciated. I feel genuinely cared for during my visits. Dr. Rho is incredibly knowledgeable and took the time to answer all my questions. I have complete trust in his medical judgment and his treatment plan was well-thought-out. His expertise and exceptional care have made a real difference. His commitment to patient care and his patients' well-being is truly commendable. The staff at Refocus makes me feel comfortable and well-cared for. They go above and beyond. I felt like more than just a patient. Thank you and your staff for all that you do. I'll always remember your commitment to my recovery... Highly recommend read more

Today, for the first time in my life, I encountered such rudeness, aggressiveness and tactlessness of the staff at the front desk. It is a great pity that such a wonderful doctor as Elena Deutch has such an unworthy staff serving her. They are openly rude to patients and behave in a defiantly manner. It is outrageous! read more

Horrible experience. My new patient appointment was made under as a new patient. I came for professional help in checking out my white lashes and why they were turning white. They took my insurance, and told me that you have a right to know how much you're paying before heading into the appointment. They said there was no copay and they take my insurance, but then they billed me under as a regular, follow-up appointment. So, I called them twice (first time, they told me they're not taking off the charge) to tell them that this was incorrect in a highly professional tone, but even at the end, I left the call because it was no use. Before I did, I asked for their name. Then, it was like a switch, they actually called back and told me they were wrong. That's when they finally took off the charge. Pertaining to the doctor visit, itself, I didn't get my answer to my questions, but instead was told to come back to check out a different doctor. So, I came back, but before checking into the appointment, I asked if there was a copay, to which they said no. Few months later, they billed me again. Tired of this pathetic place that I came back to, to tell me "hahaha, I've only seen white lashes on old people, but you're not old, right?" Please!! It got to a point where I just self-diagnosed myself a year or two later after going into nursing school. I lost melanin in my eye, that was it. All they did was shine a light in my eye and basically said 'i'm not sure,' come back so we can scam for your money, or in their words "check it out." What's worse is they keep calling me in for another check up appointment. Tell me what you can do for me that I can't do, now. Waste of my time! And money, if I didn't speak up. read more

Super upset. My Mother has been going to Dr Rho for over 10 years. He is completely dismissive. He does not communicate with his patients at all. He would not even speak with us (Mom's caregivers). We decided to get a second opinion and found out he is giving my mother a shot in her eye that can not even help. The shot cost $600. He is just out for the money. I will be writing to the medical board about him. His office is filled with older people that he is probably taking advantage of and he is completely rude. read more

Eye doctors and people who work examine you are excellent. Do not get your glasses there. A long wait to get them. No feedback possible. They won't call you back. See the doctors there but leave with your prescription. Ignore this advise at your own peril. read more

This is a well run Eye practice. I have just completed my 2nd cataract implant and the whole process couldn't have been smoother or more caring...My Eye Surgeon was Dr Goyal who is well loved and respected by his patients and a legend amongst the patients and staff. This is a big practice and almost always bustling but with very short wait times. I recommend Refocus unhesitatingly and Dr. Goyal gets a 5 Star rating. read more

This Dr. Is terrible. Has no people skills & does not care for his patients. Please find yourself someone else who will treat you with respect and the professionalism we all deserve from any physician. He is clearly not for the patients & only for maximizing profits. He deserves a NEGATIVE STAR. read more

I am still waiting to hear from someone regarding my dispute. I tried calling the supposed owner, Sharon Campos, and even emailed her and still no response. I've reiterated that I never requested an appt. with a retinal specialist yet they keep billing me for $990. I requested an appt. for my annual routine eye exam which I've done for several years. Does anyone ever get a call back from these people? Such poor customer service!!! This is such a badly run facility. Be aware and go elsewhere. Carol M. read more

The first appointment was great, On time, seem to know what what happening. This is before they changed to Refocus. From the time they changed to Refocus, EVERYTHING went down hill FAST. They are impossible to get on the phone. NO ONE calls back no matter how many times you call. On the occasion that they do call back they are VERY rude. No customer skills at all. They only care about getting paid. They do not care about the patient at all. I expressed all my concerns which were meet with them being offended. The wait time to see your doctor with an appointment is outrageous. This last appointment I waited 50 minutes beyond my appointment time and got maybe a minute (literally) with the doctor. ( I would hate to see the wait time if I did not have an appointment.) Seriously considered leaving the appointment. I may not be a doctor but my time is just as important. They no longer care about the patient! They have made that incredibly clear. No communication with the patient or care or concern about the patient health at all. RUN AS FAST AS YOU CAN FROM HERE!!!! I would never recommend them to my worst enemy!! Beware of the hidden fees they charge and don't tell you about until its too late to do anything about it. They can definitely tell you ahead of time that this fee or that fee will be charged and when, so you can be prepared for it. Seriously disappointed. read more

I have been a patient with this group for many years, back when it was called by a different name. Same doctors, all highly qualified, I have not had any complaints in 25 years. I highly recommend this group. read more

They overcharged me by 60%. The front desk chin in lady was rude. I would not have even known this if I hadn't called my insurance company. I called because i had a question for the doctor and nobody called me back. I had to call another time. I was able to come in for an appointment. The doctor was good and informative but I wouldn't go back. read more

I would NOT recommend Refocus eye health. I was with Soll Eye Associates for years and had good experiences. Since they went with Refocus Eye Health it went down. The Bustelton Ave office is a joke. There is no reason they should pack so many people in the office at a time Especially during Covid. Every time you go there you are lucky to get standing room. I was told they double book appointments. Don't know how true this is but that is what I was told. Never buy eye glasses from them. I purchased eye glasses in October 2021 and still am waiting for them to get it right. I couldn't see out of the first ones so we had to recheck the prescription. The 2nd time they we're lost & they couldn't find them after waiting over a month so they had to redo them. Waiting another month or over they came back with flaws in the lenses hair line cracks running down the lenses & they agreed they had to send them back and again. I am still waiting for them to redo the lenses month later. This is not acceptable they should have been rushed. It takes forever for them to get the glasses to you. I seen other people come in there also complaining how long it takes. If you can't do the job don't offer glasses to patients. My eye doctor that I seen for years is no longer with them. I received a letter that he was no longer with them. Probably they don't want to give more money. I will not be back there and I would tell you if you are looking for an eye doctor try somewhere else. If I was able to give them no stars I would have. read more

Have been going to this practice for many decades and am happy with the patient care. The doctors are wonderful.

I Scheduled an appointment the end of June 2023. That morning the Office called and stated they are short staffed and rescheduled for the end of July 2023. That morning the Office called and stated they are short staffed again and must cancel. I stated it's the second time and I have waited two months. No apology. Patients are definitely not a priority. read more

I've been using ReFocus for several years now, and - other than an occasional long wait to see the doctor, they've been good. The staff behind the counter are always very friendly and helpful, and the exam is very thorough. I've seen other posts complaining about the staff, but I haven't encountered anyone who wasn't professional, courteous, and friendly. One complaint: Since ReFocus bought Dr. Soll's practice, I can't seem to find a phone number to call the office directly. I've tried at least three of the posted numbers I found, including the one on my follow-up appointment sheet, and everything forwards to ReFocus' main system, which doesn't give you an option to talk to someone at your local office. This is a frustrating waste of time. Update: After leaving a voicemail with the call center, I got a call from the office. When I asked if there was a direct line into the office, I was told all calls go to the call center, and there's no way around it. Never heard of such a thing. If that's the case, there should be an option in the call center's IVR menu to connect you to your local office. read more

Sad to see a corporation bought Soll Eye me my wife and my children had been going to Soll Eye for then 50 years. They change the name to Refocus and turn a great place into a dump. This is not about the doctors this is about the office staff. Rude ignorance and no people skills at all. We now feel like cattle on a farm. So many people in the office at one time. Late to be called for my appointment time. Never ordered my wife's contact lens she waited 6 weeks after that called machine pickes up no return call. Run as fast as you can from this place. My wife and I will be looking for a new eye doctor. read more

I had cataract surgery with Dr Yelena Doysch at Wills Eye...it was a very pleasant experience...Dr doysch is one of the most caring professional doctors I have ever had the pleasure of treating me....she's bright and professional...and I can now see without glasses!!! Thank you so much read more

Went to the one on Bustleton and verree to see Doctor Vipin Goyal. My appointment was on 8:30am and I arrived 10min early as I was told to fill out first time paperwork. I waited longer than an hour and some change. I believe that any business that schedules you for an appointment and tell you to arrive 10 min early but is over an hour late to take you in, should get 1 star. And now they're going to reply under my review and say "say for the Inconvenience, we really care about your service" or something like that, just fix it! read more

Thank you to Scott Agatone.for resolving issue and understanding the situation. You made my grandsons day.

I would NOT recommend this office. I waited for over 2 1/2 hours for a routine eye exam and the staff was very rude. After my eyes were dilated and I sat in another area for over an hour I asked an employee if she could tell me how much longer it would be. Instead of her saying "sure, can I have your name?" She rudely responded with "well I don't know who you are or what doctor your seeing?" Then when I went to check out, the front desk employee ignored me and was on Instagram on her phone. When I said something to her about it she had a fit and started cursing and said she was leaving. I then asked another employee for the girl's name she said "I don't know...". I then asked for the manager and they said she wasn't there. They would not call her for me either. Many others were upset and it seemed like once we all started talking that we had been booked at the same time. This place is a disgrace and obviously doesn't care about who is representing their business. I am sure they are going to be losing a lot of patients because of it! I know I will not be returning! read more

I am so happy with my outcome today , Dr Rho has been treating my left eye with injections due to a blood Vasile erupted in the back of my eye . Today he said that I graduating to no injections in my eye, I'll tell you this would not be possible without Dr ,Rho , thank you for this sincerely Sharon ibrahim read more

I was scheduled to see a Dr. Z a retina specilalist at the Frankford office I had a 1:30pm appointment, after a wait of 50 minutes I asked receptionist what's up. I was told that Dr.Z always runs late, I stated that it almost an hour and she said I only make appointments .. I finally get to see nurse who takes me back and the said it would be another hour... I got to speak with Dr. Z he said that I should have been told there would be a wait when I made appointment. I felt totally disrespected and left.. I will never see that doctor again. I asked for my 40 dollars copay back as I don't think anyone should have to pay 40 dollars to wait 2 hours to be seen.. Totally unprofessional.. read more

I give them one star because their doctors are good. EVERYTHING else about this place needs work. Too many patients, too few staff. I used to go to Soll Eye. When it was sold to ReFocus Eye, customer service dropped to a very low level. No one answers the phone at the office. It's rare to speak to a human. Leaving a message is useless, as no one calls back. You have to physically drive to the office in order to get any kind of question answered (even simple ones). Run the other way. read more

Soll Eye is the very Best. The office staff is the Greatest, they call and text with all information you need for your appointment. When you get to the office for your appointment, the care you received is the best. You could not fine this total care at any other eye office, read more

I have been going here for about 10 years. The staff is very nice. The technitions are so knowledgeable and helpful. Dr. Rho is the best, you can ask him anything and he takes the time to explain your procedure. I would not go anywhere else. Dr. Rho has saved my vision and I am very grateful to have found him. Thank you Dr Sue Friano read more

My parents have been coming to this practice for years. The doctors are very knowledgeable and good at what they do. However, the practice is way understaffed for the amount patients they pull through. In fact, the office staff seems to have a general disdain for their patients. Can't help but feel like cattle every time I step into this office. Wait times are horrendous, as others in this thread have attested to. They're generally not very responsive on the either in person or on the phone. As an example, I once had to call 4-5 times to request a pre-authorization on the prescription. I generally get a "we're working on it" with a prompt hang-up, every time I ask for status. I'd recommend a different practice if you want to be treated with a bit more respect. read more