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    Regal Ukiah

    2.8 (52 reviews)
    Closed 11:00 am - 11:30 pm
    Updated over 3 months ago

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    Dead gnats in sink
    Dennis B.

    To say highly disappointed would not even begin to explain the experience my children and I had. We were excited to enjoy Minions 2 doing one of our favorite things to do as a family. While the trailers were rolling my son (6 years old) began to complain of having a headache. We go to theaters all the time. This is his first time complaining of this (also first visit at this location) I noticed that the resolution was well below what you would expect with it being 2022. The images we were presented with were blurry and looked as though they were from the early 2000s nothing like what we've grown accustomed to visiting other venues. The audio was iffy at best it appeared most of the volume was coming from near the screen and not much of a surround sounds type you would expect. I shrugged this off and my son powered through with the excitement of the movie fast approaching. When the trailers had ended a employee came and checked the thermostat. Approximately 10 minutes after this the top of my head began to sweat and children in the top row complained of having a hard time breathing. A parent from this group went out and informed the employees at the concession stand. Another 10-15 minutes or so passed and no employees had been seen entering the auditorium. At this point I made my way to the concession stand to ask if anything was being done about the heat in auditorium 3 to which the employee responded with auditorium 3,4 and 5 were all complaining of heat issues. I again asked if anything was being done. To which I was given the response of it was an older building, at this point I asked to speak to a manager. The manager came out of her office and came to let me voice my concerns. She said she would look into this immediately. I stood by while she went to auditorium 3. Another gentlemen at this point in the lobby asked if our movie was unbearably hot as well. The manager came back and informed us that the thermostat had somehow got turned into the heat mode and had no idea how it had happened. I informed said manager of her employee coming to the t-stat in the auditorium prior to the heat becoming an issue. At this point again I was told it was an old building and it would take some time for the auditorium to cool. I went back to the auditorium and attempted to enjoy the rest of the movie at this time. By the end of the movie it had cooled to 78 degrees in the auditorium according to the thermostat. Mind you this is after we sat in over 80 degree heat from an hour and a half movie. I wish I could say it ends there. The restrooms were completely disgusting and had gnats and flies all over the urinals and sinks. Not just one of 2 either I took pictures of this situation. To top all of this off there was hand towels thrown against the wall. I asked the manager if there was anything that could be done to make this situation right to which I was given a passive stare and that was all. The outside of the theatre was recently painted and looks great along with the new pavement in the parking lot however the interior of this entire building is well below subpar. At this time I have no intentions of returning to this establishment.

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    10 years ago

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    11 years ago

    Classic movie theater with lots of rooms to show a multitude of cinema. Food drink and comfy seating.

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    11 years ago

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    17 years ago

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    9 years ago

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    Ask the Community - Regal Ukiah

    Review Highlights - Regal Ukiah

    Regal Cinemas shouldn't have the word 'cinema' in it; that's far too upscale and urbane for this small-town movie theate

    Mentioned in 2 reviews

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    Noyo Theatre

    Noyo Theatre

    3.9(26 reviews)
    20.0 mi

    I was here during first Fridays. I went in once to buy popcorn and had no issue. After I finished…read moremy popcorn I needed to wash my hands and get some candy. A man was standing in front of the door talking to someone. I said excuse me and he asked what I want. And I said "oh sorry excuse me I just need to get by" he held the door closed tight by the handle. Blocking me with his body and said what do you want again really rudely. I then noticed the Noyo theater hat so I presume he was the owner possibly. I said oh I just wanted to wash my hands and buy some candy. I was so intimidated at that point I went in and bought candy and washed my hands and left the event. I had not been in to see a movie since the new owners bought it but have been in Willits my whole life going to the theater and never been treated this way. My response since I can't reply to you: pretty poor attempt to cover up sheer rudeness. I had already bought popcorn and was going back in to buy candy. Therefore concessions to go. Which I won't be doing again. Asking how you can help someone and straight up holding the door closed on them and being rude are two different things of which I know the difference. I go out of my way during these events to buy concessions because I see posts about needing to support a locally owned theater and I don't usually go out to movies. It's unfortunate a business I have gone out of my way to support even if all I can do is buy some concessions feels the need to physically hold the door closed so I can't come in.

    The small theater with the lounge chairs is so comfortable and cozy! Screen and sound quality A+!read more

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    Noyo Theatre
    Noyo Theatre
    Noyo Theatre - 08.11.18 3-screen movie theater

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    08.11.18 3-screen movie theater

    Regal Ukiah - movietheaters - Updated September 2026

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