I lived in the complex for close to 10 years and saw it go through multiple rounds of management…read morecompany's an this one really takes the cake. First of all it's not worth the price. We used to pay 665 a month and not they have upped it to close to 1000 all together. And this is what you are getting for this price. The place is really old and plagued with constant air conditioning issues, my ceiling caved in 3 times in my master bedroom due to the unit leaking. Two of the times I contacted maintenance as soon as I saw a wet spot on the ceiling and all they did was come an touch the ceiling and tell me it was fine. Didn't even go in the attic. It floods. Any heavy rain an water is pouring into your unit. Even the office floods. The old company would go get us sand bags before a heavy rain to put at our back door. This one just lets it happen. And deals with it after but they let it sit till the smell makes you sick. The apartment complex right next to it has a really bad reputation and there is a path through the woods that leads right to this place so you are plagued with constant car break ins in the spring and summer. Even with a cop living there it does not deter them. They hit his car too. God forbid you need to get in touch with them for anything. They never answer the phone or call you back. I would have to call the office multiple times leave messages and call the sister site and leave messages. My best advice when calling is immediately call an be freaking out if you have to leave a message. Hope you like hanging fly paper, cause spring and summer this area has flys so bad due to the creek that it is almost impossible to keep them out of your house. Now they are townhouse at little creek As stated before this place is very old an is not sealed properly any longer mice get in every now an then. It's not hard to manage with a trap but if I'm paying close to 1000 dollars I'm going to need them to do something about that. All you get perk wise is a pool and a sad excuse for a dog park. In short don't waste your time or money. You can't buy a place that only charged 665, pull the carpet, put in cheap stainless steel appliances and throw a coat of paint on it an expect it to be worth 1000. If you are going to pay that much for this caliber of place I recommend the The gardens at country club. There you atleast get a walking train, 4 pools, tennis court, a impressive dog park, a huge play ground that wasn't just thrown together, a nice gym, Internet cafe, and a nice laundry center.

My experience with this complex has been a complete nightmare. They gave me an apartment that was…read morenot clean had a bad odor and files. I was told 2-3 weeks before move in date that it may be a problem with my move in date once I told them that they have known about my move in date since March they said they would try to work something out I asked them if they couldn't please give me ample amount of time so I can look for something else. Her response was I was I worked something out and Everything will be ready. The day before my move in date I received an email asking could they have one more day to get everything finished. The next day get another email asking can I come after lunch because they needed to clean I agreed even though my I was scheduled for a furniture delivery. Arrive at the apartment at 12 it's dirty maintenance is putting the stove in, it's dirt all the floor bathrooms aren't clean walls are dirty. When I asked inquired about cleaning to maintenance he said he would sweep but they mopped this morning. Walked through unit cabinets handles sticky some didn't close the back door wouldn't open sounded like something was stuck in the garbage disposal it's files on walls and windows and a lot more. The manager was so assuring that everything would be ready even though apparently they only had a 5 day turn around to get everything ready which could of been avoid if she had of said up front we will not be able to accommodate your move in date anymore. Over all I asked for a refund which was provided but now I'm out of a place and lost 2 days of work, have to cancel deliveries of furniture and other things that have to be put in place when moving. **Update*** they did not return my full security deposit!!!! They added charges to my deposit when I never moved in! DO NOT RENT FROM THESE PEOPLE!!!!

Hearing the leaf blowers, weed trimmers, etc at 8:30am most mornings gets old, quick......read more

These apartments are good enough to come back to a second time!…read more I lived here previously alone, and also with a roommate. I then bought a condo and sold it after a few years and when I thought of where I'd rent again- I looked here and one other place and this just felt like the right fit again, safe, and something I could still afford in my own. I love the pool and clubhouse redesign, and there are tons of friendly staff here to help out! The actual apartments have had a facelift which is great! Hopefully I'm not bias, but I think this is my 4th year living here and I don't see myself leaving until I buy my next property.

I do not know where to begin with this review. The maintenance and management at this apartment…read morecomplex is probably one of the worst in america. The constant leading their residents on as to when they will actually fix damages or repair what majorly needs to be fixed is insane. They ignore big problems and they ignore little problems and when you try to bring it up with them the maintenance workers be little you and you can't get any help from the office with that. if you're a woman I recommend never letting maintenance into your apartment. If you like flooding and mold it's a great place to live but if you don't I do not recommend this place at all.

The Maintance crew is amazing, hard working and will attend to your needs as soon as they can,…read moreplease keep up the good work!

Management here does not care about anyone. My fiancé and my friends dog have been attacked and…read morenothing was done. I have photos and witnesses. I have called the courtesy line numerous nights in a row to report loud noise until 4AM and recorded videos and emailed them management, nothing has been done. Management does not care about your quality of life or right to peace or SLEEP. If you work a job that requires you to function, if you need sleep, or if you want to avoid being bit by viscious dogs, avoid this place at all costs. I know many families that have paid to break their lease for the safety of their children. Owners do not pick up poop and the gated neighborhood is actually a high traffic area/cut through for many people avoiding Winston traffic. Gate code is shared upon the Winston population. Stay away.

too expensive for the service you get . I gave one star because I can't give zero …read more no service of pest control or bugs on the weekends . make you wait for renovations and then do nothing to renovate the building . things constantly breaking down and when you call maintenance most of the time they're not fixed . disrespect for Customer Service over the phone . employees not being clear and concise when it comes to answering your questions, But I have no problem making it crystal clear when it comes to taking your money .

I am a recently moved out tenant lived there from dec 21- march 26 who has never been late on rent…read moreand has never caused any issues, so this review comes from someone who has fully upheld their lease obligations. While the office staff is pleasant and polite, the ownership operates like slumlords while charging premium rental prices. The biggest issue has been the HVAC system. It is completely insufficient for the unit. Any time the temperature reaches 80 degrees or higher, the system goes out. The repair company even informed ownership that the unit needed to be replaced -- and ownership refused. Instead of addressing the root problem, they chose not to replace it. When I tried to put plastic over the poorly sealed windows to help with insulation, I was told via email that it would be a violation of my lease. Instead, they provided a single window AC unit. That unit only cooled the living room and did nothing for the bedrooms. Because the bedroom windows had been sealed with rubber cement (their solution), I removed the cement from the bedroom windows and installed another window unit so I could sleep comfortably. I was then told that keeping that unit installed would also be a lease violation. So to summarize: insulating drafty windows was a violation, properly cooling the bedroom was a violation -- but leaving tenants in excessive heat was acceptable. The windows themselves are in poor condition and allow cold air in during winter and hot air in during summer. When I raised this issue, I was told via email, "it's an old house." That would be understandable if the rent reflected that -- but they charge premium rates. Their "fix" of putting rubber cement on the windows also creates what I believe is a potential fire hazard. There was also a leaking ceiling that required ongoing back-and-forth before it was addressed. Mold and mildew developed in the bathrooms due to poor ventilation and poor circulation. I have an arm's-length list of maintenance requests that reflect a pattern of temporary fixes instead of proper repairs. Again, the office staff is courteous. The ownership, however, consistently chooses the cheapest solution over the correct one.

The Villas at Peacehaven is a poorly maintained property. I was awakened at 7 am by smoke alarms…read moregoing off (not the first time, usually a false alarm). As my daughter and I tried in vain to fix it, we discovered the cause. The ceiling had caved in. The air conditioning, poorly maintained at best, was malfunctioning (again). It leaked water all over our furniture and important papers. The maintenance guys finally showed up and stated they were fixing the problem. They didn't. Now they have me living without central air in the 95 degree heat. I called the manager and told her this was unacceptable. She was rude and hostile, refused to pro vide any remedy other than a small window unit (to serve the entire house???). There was mold, mildew and water everywhere. And they did absolutely nothing. She wouldn't even provide information for her manager. I finally found the information on google, and her manager was equally unresponsive and unhelpful. Since I have lived here, they have failed to answer service calls in a timely fashion, always with a plethora of excuses. But the bottom line is, they care only about collecting the rent money, not about providing good (or even decent) service for the rental. They know what they can get away with and they press that to their full advantage.

Amazing office staff!! My elderly father has been living here for several years and Sandy and I…read morebelieve her name is Alex, could not be kinder. They go above and beyond to watch over him and quickly taking care of any maintenance issues over the years. So happy he is at Alder Ridge!

I am currently looking for an apartment in Winston-Salem. I've been looking on ALL the apartment…read moresearch engines I can think of, including Craigslist. It's a very tedious process... Alder Ridge makes it even more difficult by adding a new identical post with obnoxious ALL CAPS APPLY NOW *****ASTERISKS**** on Craisglist. It's nearly impossible to sift through them all because Alder Ridge is completely dominating everything. Honestly, they may have even had me as a renter if they hadn't made such a terrible first impression. No thanks.

The Arbors continuously has plumbing issues. I stayed in a one bedroom apartment for less than a…read moreyear and had to fight to get out of my lease despite multiple issues that made the apartment unsafe to live in. Many of my neighbors and friends who lived in the community also reported similar issues with difficulty having issues resolved/addressed. It also would take multiple days to resolve issues like the hole in the ceiling. These photos are just some examples of leaks I experienced in the short time frame I was there including two leaks from two different areas from the apartment's ceiling with one coming down onto the toilet/bathroom with a disgusting color. I would not recommend this apartment.

Live here for 8 years. Loved the location and the staff was easy to get in contact with through…read moreemail. They did a lot of work to the pools and re did the gym while we lived there. Landscaping always looked nice. No problems! I saw some of the bad reviews and that seems like a one off issue. I talked to maintenance all the time and was always hanging out with other residents who all enjoyed living here. Was a nice community to be apart of! If I had not bought a house, I would still be there!

Awful... Don't live here... They prey on the elderly and disabled.. I lived here for 8 years.. this…read morelast year was hell.. got out and now I am suing for harassment

We have been living here for almost a year now. The apartment is great, gives up everything we…read moreneed in apartment living. When we do submit a repair request, they usually get in touch with fixing the problem in a timely matter. Management, has been really friendly even after we signed a lease. The only areas I would love to see improved are, First, increased smoking trash bins (I am not a smoker, but too many times I find cigarette buds on the ground behind/ or in front of buildings. There are designated smoking areas that responsible people go to, but of course you always have a few, and it just makes the surroundings trashy.) Secondly, we do like to recycle, and there is only one recycle bin located on the opposite side of the facility. Would be great to have a second recycle dumpster located on that side, so that people can utilize both recycle dumpsters depending on where you live. All in all besides those two suggestions, we feel very safe there and it is convenient to many shops in the Hanes Mall area.

The complex is in poor repair. The Property managers are ineffective and maintenance workers are…read morelazy. I don't recommend moving there.

I like to say a special thank you to Troye, for always being there with a smile. Through my…read moresickness he checks on me like a son and for that I say thank you. You are truly appreciated.