My wife and I stayed at the Sheraton La Caleta for six nights on our honeymoon and thoroughly…read moreenjoyed our stay.
Some really nice stuff about this resort:
- When we checked in at 10pm on a Monday night, we were offered cold juice while the paperwork was processed and given information about the resort and amenities.
- Upgraded to a "Superior Deluxe" room (which is the exact same size as all of the other non-suites, but has a better view) on the 3rd floor due to honeymoon + SPG Gold status.
- Room decorated with rose petals and kissing birds upon arrival, plus they sent up a bottle of cava and some chocolate covered strawberries for us, which was a nice touch and really appreciated.
- WiFi is complimentary as an SPG Gold member.
- air conditioning worked well and kept the room very cold (but it seemed to be a little humid, as papers were not very "crisp")
- bathroom was huge and has both a tub and shower.
- balcony with chairs and table was nice for relaxing outside as well as drying swimsuits.
- buffet breakfast at El Parador (included with the rate) was extremely good: eggs cooked to order every morning, many varieties of fresh pastries and breads, fruits, yogurt, hot dishes, cold meats and cheeses, cereals, and much more. Coffee, juice, milk, and even cava are included as well.
- we got 4 complimentary bottles of water each day (2 with room cleaning and 2 with turndown) which was a nice touch.
- staff was extremely friendly and helpful, and most spoke very good English.
- maintenance staff were constantly cleaning, repainting, and making the property look nice.
- pools were very nice. The seawater pool was cold and refreshing and the freshwater pool was heated slightly. Neither pool was very crowded, and it was easy to get chairs/umbrellas.
- We had an issue with our safe jamming one night, and between management, security, and maintenance, they had the issue resolved within 20 minutes, including 2 calls for additional people/tools.
- The bar downstairs was very nice, they brought us lots of complimentary snacks and treated us well even though we'd just have a single drink and sit there for a while. They have live music on some evenings which was nice. We could hear the music from our balcony (but it wasn't so loud that it disrupted us with the door closed).
Not So Good:
- WiFi was VERY spotty in the room. It seemed to work ok out on the balcony and next to the door, but was completely unusable at the desk or elsewhere in the room. It did work well out by the pool and downstairs in the lobby, so we ended up taking our phones and iPad down there to use them most of the time.
- The hot tub was lukewarm (30ºC) at best and downright cold one day. Only half of the jets worked, and they would turn off after only 5 minutes, requiring someone to go over and press the button again.
- We had issues with our keys and it took quite a few trips to the desk to correct the issue (I think they deactivated one when they re-magnetized the other).
- Laundry was kind of expensive, even for a resort... their "go fresh package" which is available 2 days before departure was €15/kg, so I shudder to think what their normal rate is. I couldn't find any information on any laundromats nearby.
Other notes:
- There's a small shopping area right near the hotel, across from the H10 next door which has a convenience store (HiperDino) and a restaurant which was pretty good (Jade Stone).
- It's a 10 minute walk to La Caleta which has a bunch of nice restaurants and cafes, and a 15 minute walk along the beach/"boardwalk" to Adeje which is the more touristy area.
- It's a 2 minute walk to the small rocky beach outside the hotel, and a 10 minute walk to the really nice (man-made) Duque beach. Both have rock-wall barriers to keep the waves at a manageable level and are nice for swimming/tanning.
- The hotel is really far (about an hour) from the north airport (TFN). We booked our transfers through Suntransfers which was the cheapest I found, and it was about €80 each way plus tip.
Overall we had a very nice, relaxing time and the Sheraton La Caleta helped make our honeymoon an unforgettable experience. If we ever return to Tenerife, we'll stay there again without a doubt.