This is a very personal and tough review to write because I'm in the medical field (have been for over 30 years), so I know how tough it can be to care for patients, especially during the time of Covid-19. But even so, there needs to be some "basic" expectations met when being cared for at a healthcare facility such as The Regency. My mother had a horrible fall at home and broke bones in both her legs. Add to this that she has a degenerative muscle wasting disease that limits her mobility, and you've got a recipe for problems (which is why we chose a care facility - The Regency - close to her home for rehabbing before returning her home). Our family's expectations were that they would do physical therapy, prevent further problems from developing, treat her with respect and compassion, and be honest about their care and her progress. None of these things occurred at all... Let's start with these items and where The Regency failed with all of them: 1. Physical Therapy: initially this started out okay, but with the limited mobility that is my mother's baseline, they initially tried to over work her and actually caused more pain. Then, later, they claimed that she and/or we were refusing therapy (not true). Our expectations were that they'd do PT appropriate for each patient. Even later, they had a shortage of staff and PT was rarely done, meaning her rehab had basically stopped. 2. Preventing further problems: Because they began to rarely release her from bed, she developed bed sores (2 of them) near her coccyx. These were finally reported to us and we asked to know what was being done. Barrier cream and frequent turning, we were told. But when I spoke to my mother (we did get her a cell phone so she could call us), she said that she often had to call and asked to be turned because they would either forget or claimed they were too busy. Turning with two broken legs also caused some pain so she would ask for some pain medicine. Again, frequently this would take hours to arrive or not at all, meaning that I or my father would have to call the charge nurse and ask what was going on. Which led to our third problem... 3. Treat with respect and compassion: Some of the staff were moderately ok with care. But many of the nurses were either dismissive or downright mean (Two of them actually yelled at my mother because of her calling and reporting problems to me and my father). Really? Yelling at an old lady with two broken legs? 4. Honesty about care and progress: We had an initial call with the staff which sounded promising and upbeat about the third day my mother arrived. But this was a smokescreen for what truly goes on behind these doors. Call bells going unanswered, pain being left untreated, physical therapy being delayed or not done at all, bed sores developing due to inept care, and a lack of communication about what was really going on all led us to remove my mother from this Hell and back home with in-home care. It is truly sad how horrific the care was here. They sound all sugar and spice and everything nice on the phone. But do not be fooled. This place may be a death sentence for your loved ones if left in here and they are immobile or nearly immobile. Update: My mother is home with round the clock in-home care and she's doing much better. Bed sores have healed, pain is under control, and she gets out of bed twice daily. She is also having PT two to three times a week. read more

Please whatever you do do not send your parent or love one here. If I could give it ten negative starts I would. They are currently being investigated under the State of Oregon DHS. My dad died from a bed sore that was left untreated for months. Corey the head nurse/accountant stated after a month the bed sore looked like it needed medical attention. Prior to this they tried to put my father on hospice because they felt like they couldn't help him. Rather they didn't want to. The nurses are never around the staff is lazy and half the time you have to assist the residents yourself. They give the patients food away. Once in awhile we would get my dad a healthy meal for letter and it would be gone! They never ever informed us of my father's falls or injuries. The old accounting manager (no longer there shocker) also admitted to double billing. He admitted to billing people and any private insurance as well as state medical. Then the very elderly he said he would tell them just don't pay it if you have no assists. Thank goodness this is all recorded. I could go on and on but all you need to do is look on Yelp and Facebook Reviews. Not to mention giving peoples rooms away and moving their things in hopes they don't ever come back. Please don't send anyone here! As far as the rooms go, they added a dying man into my father's room hoping my dad wouldn't make it out of the hospital the first time. The man ending up dying that made my father's PTSD so much worse. The guy in his room had 5 days to live he was in a diaper and my husband had to carry him to the bathroom because no staff was available. He saw a elderly lady in a wheelchair and she asked if he needed help? My husband said he was looking for a nurse, "her response, good luck!" Not to mention the food they serve cold food and their is a live living pig in the dining area. I asked the cook why is this poor pig inside and not in a barn where he belongs? His response, don't ask me this whole place is messed up. I pray for any person left their to live. In closing they met my father's oxygen machine run out of distilled water five times in the days I went to visit. I had to literally show them how to do their job! These are the last people I would ever send anyone I cared about to. Negative 100 stars! read more

There have been many changes over the last year and the team here is now the best I've seen or worked with anywhere. Local people taking care of local people, this is a family. We don't see enough of this in health care! read more