Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

Visited on a Saturday afternoon to assist my mother with furniture shopping. Upon entering the…read morestore, I was immediately greeted by an employee who would later assist us. Kelt was incredibly friendly and knowledgeable. My mother was looking for something pretty specific and he was attentive throughout the process while also allowing time to roam the store independently. While I cannot attest to the purchasing process, it was a delightful shopping experience and the range and range of sofas were a great very high quality.

DO NOT BUY FURNITURE FROM GAVIGANS! They do not stand by…read moretheir products and their extended warranty is useless!

Gavigans furniture is the worse in catonville they are overly priced. The sales rep lied to me and…read moremy husband to get us to believe we were investing in something that would last for years. Got the furniture home and it started breaking down within 2 months of having it after paying thousands for it. I called twice put in a claim just for them to tell me they will not be replacing it it's due to wear and tear after having it a long time.. ... WTH not after 2 months of having it ...I will be attempting to sue them because they are ridiculous dont I repeat don't buy from Gavigans EVER

Update- my sectional finally arrived after 14weeks!!! NO…read moreapology from management. No call or email to see if everything arrived ok. And the 6 throw pillows were mismatched and not what I ordered. I am so beyond angry And DONE! It's not even worth the aggravation of getting the right pillows. I'll spend more money and buy more ! This company is the worst and not worth spending your hard earned dollars at!

This place is just the worst. Not even worth my energy to explain the NUMEROUS times things have…read moregone wrong when ordering from Wolf. Save yourself a headache and go somewhere else...

This was my first time at this location and it was awesome. I really like the flat layout of which…read moreallows easier access to walk around and view the furniture. They had a nice amount of furniture to choose from. The store was well kept and the staff were very nice and courteous. The location is ideal, it's not a far drive from my house and easily accessible. The prices were also really affordable and financing options were available.

Do NOT let this company anywhere near your home. Zero stars if possible…read more On December 5th, CTS showed up completely unannounced to "swap" my incorrect sectional that I had been fighting with Value City Furniture (VCF) to replace. Problem is: they didn't even have the replacement couch on the truck. They just took my existing sectional and left. My 12-year-old son was home alone when they arrived, and I had to scramble to get my daughter over there at the last second to supervise. When my daughter called me in a panic saying, "Dad, they just loaded the couch and drove off without leaving anything," I immediately called CTS. I begged them to turn the truck around (it had literally been less than 10 minutes) and at least put my original sectional back until they actually have the correct one. The agent was unbelievably rude and said, "We're not doing that. We're already out of the area." Out of the area in under 10 minutes? Please. I asked to speak to a manager (William). After being on hold for 15+ minutes I was told William had conveniently "just left the building." I asked for William's supervisor and was told he doesn't have one. After pushing, they finally admitted the owner Robert is above him, but of course Robert was also "unavailable" and they flat-out refused to give me any phone number, email, or way to reach either of them. Their final words: "Take it up with VCF." So now my family has zero sectional in our living room until at least December 17th (that's the soonest VCF can get another crew out), right in the middle of the holiday season. My kids have nowhere to sit, we can't have company over, and I'm out a several-thousand-dollar couch that CTS essentially stole in broad daylight. This is beyond poor service; this feels like theft with extra steps. Rude, dishonest, zero accountability, and zero care for the customer. If Value City Furniture or any other retailer tries to schedule Castera Transportation Services (CTS) for your delivery or exchange, demand someone else. I will never buy furniture again if there's even a chance these clowns are involved. Worst delivery experience of my life. Avoid CTS at all costs.

Purchased $1,800 recliner that has wiggled and rocked during the recline basically since delivered…read moreFebruary 2025. Repair guy came out did the best he could, tightened some but a year later (and out of their so-called lifetime warranty) it's worse. What a junk chair and what a junk warranty! Never will I ever buy from La-Z-Boy again. No wonder their stores are closing. Poor quality and way overpriced in my opinion.

This place is closed. I wanted another chair for my house snd drove up there to find it deserted…read moreI want to physically see and try a recliner and will not just order one.

I'm so impressed with Jarrettsville Furniture's customer service. Purchased a mattress with an…read moreadjustable base 3 years ago for my 94 year old mother. Due to health problems she was now having difficulty getting into the bed . I called and they immediately came out for free and lowered the base so she can now get into her bed. What amazing customer service!

My new bed I recently got upgrading me to the next size bed also put electrical features in it and…read moreI am loving it from my upgrade so much better.

It was ok. Wouldn't go again. Overpriced. Lots of cashiers, no floor assistance. Was double…read morecharged for an item. No indoor restroom. Limited parking. A few good items.

Love this place! Lots of items to choose from. Antiques, handmade items and hard to find pieces.read more