I find it strange this listing used to have reviews and now they're all gone…read more My mom is here and there are several things that concern me about this place; starting with the constant turnover of their staff. I live out of state and have a weekly call set up to FaceTime with my mom. I usually figure out that the staff has again left when I can't get through to my mom. If you want a true representation of the quality check out glassdoor reviews the staff gives. Sounds like over worked and under staffed. There's definitely a problem with losing personal items here. I understand it to a degree, memory patients can be kleptomaniacs; however, when we write her name in permanent marker in all her pants, I'm not quite sure how all my mother's pants (clothes) disappear, not to be found. I noticed others also having the same problem when I was visiting. Where are their clothes going staff?!? It's not an easy job, one of the most difficult, so staff up appropriately and treat your staff well. I've seen great staff come and go over and over and my mom's only been there 10 months

A PERFECT FIT FOR MY MOM... I am very protective of my mom. As her health rapidly declined and…read moreled her down the road to dementia, I had to accept the fact that her daily living needs were more than I could handle on my own. This in itself was a difficult reality to face. As I researched potential memory care communities, I had unwavering standards: a loving, attentive staff who would appreciate my mom's personality and sense of humor; the ability to provide outstanding medical care; and exceptional food service that my mom would look forward to eating on a daily basis. Fortunately for our family, the Villas have continued to meet the standard we have set. Whenever I have had a concern or a question, no matter how trivial, they welcome the opportunity to dialog. Whenever I visit with my mom, regardless of the time of day or night, I am welcomed and addressed by name. The only thing I wish the Villas had is a larger outdoor patio area for the residents.

I used silver legacy for assistance with my personal care…read more i needed assistance getting in and out of bed and i cannot walk as i am completely in a wheelchair. The caregivers were caring, very proffesoinal. it was obvious that they were there to provide and meet my every needs. they were friendly while slso providing top quality service with a smile. i will definetely use them every time i need them. i felt very secure which is very important to me. Thank you much.

I hired this agency for my really ill and frail mom. Unfortunately, we never got a chance to use…read moretheir services, because the caregiver never showed up. My mom and I figured that since this happened on the first day that it was possible that nobody was ever assigned to to her, so we wound up getting angry and took it out on them and who wouldn't. They were nice enough to give us a full refund. We thought about it and we should have given them another chance. Maybe this woman really was missing in action. We will never know. It's too bad we never got to meet the administrators like other people did, but the new client care coordinator is really sweet and she did everything she could to help us.

Top notch care ! We moved my brother in law in about a year ago and they have been great! He came…read morefrom Illinois and has continually gotten better every day! They go above and beyond with care ! He absolutely loves it there. All of the staff has been outstanding and are genuinely supportive and caring. We are so blessed to have found such a wonderful place for him to live. Thank you GV

Hay, you out there wanting to retire in Florida take it from me a war time disabled veteran please…read moredo not be a real stupid and come here to Grand Villa in Newport Richey Fl because the feelings I get from the staff who are mostly way overweight are Prison guards the only thing is there is no bars on the windows. This is a very sick,sick place. The food is getting very little the help quite regularly the rooms are small and the cost is very high.You have to wait sometimes when most times the two elevators are broken and only four wheel chairs walker older folks want to either go to lunch or go to their paid rooms.The building is five stories and I actually feel like as a prisoner at age 77 so so so many rules and more made up rules. I am and never have felt anger in my whole life but being at this Grand Villa is a night mare bad. Please, do not think of wasting your hard earned money here at Grand?#$@ Villa. Yours Michael and cute little dog Mazy. Wish I had photos but you have to see it to believe what I say is true.Thank you for your reading this long true review.

Management is bad if you like hospital food with heavy emphasis on starch very little vegetables,…read moreolder building things are always breaking down, average annual rate increase is 5% to 12% of market rate not your actual rent, which nets out to be $150.00. Look long and hard before you have your loved ones move into this place. And FYI the next closest place is Brookdale and they are no better

Great experience with a tour of this beautiful place. Lots of charming and lovely people greeted…read moreus and served us a delicious meal. The rooms are very nice and the grounds are lovely.

Manager lacks ability to cope with emergency conditions. When approached with suggestions she is…read morehostile, in denial and retaliatory. Parent company NATIONAL CHURCHES RESIDENCES is also non responsive

Pavilion of New Port Richey…read more staff has gone above and beyond assisting my brother with his everyday needs We cannot say enough of how helpful everyone has been He calls it his home and loves it there. the staff all smile and say hello and are willing to assist.

If there was a negative star this place would earn it. If you love someone don't put them here. My…read moreexperience was extremely negative. My mother has dementia. I can't even begin to put into words what they have done to her. Let's talk about safety: there is no reception desk, no sign in so anyone can just walk in, they may or may not stop you. I came to visit one night and found only two people on staff who decided to hop in there truck and go somewhere, leaving the residents unattended. I hope they get shut down because there is so much more they do wrong than right.

I've been here over a year now and guess what it's going down hill faster than a hooker on a John…read more!!! they have lost or fired so many good cna's yes a few needed to be canned!! they have lost some very good nurses an replaced them with bottom of the barrel people !! Ive had a medical issue for over a week and was told today that it would be 8 more days until they can take me to see a specialist!!!! so nevertheless, I wouldn't recommend this place to anyone you care about........

I'd give zero stars if I could...I would recommend sending your family anywhere but here. It's…read moreFILTHY, always short staffed, nurses do more pills than they pass, management is a joke, highly unorganized and patient care is absolutely the last priority of management and the company. Worst place I've ever worked for. I'm not sure how the health dept hasn't shut it down for how disgustingly dirty it is. The CNAs are usually given 15-20 residents each, and expected to do cigarettes time, and expected to serve all meal trays, and charting. Residents are lucky if their CNA is able to get to them every couple hours. No place to send an enemy, never mind a loved one