Excellent visit and Dr. Yoshimura was great! The team there checked me in and did the pre-screening in less than 10 minutes. Once that was completed, I was able to get my eye prescription in another 10 minutes. I just came in for a quick prescription and was done within 30 minutes. I highly recommend getting an appointment first. read more

I recently saw Dr. Mariana Salmasi, O.D. Positives - Scheduling was quick and easy over the phone. - Plenty of flexible appointment times were available. - I was seen about 15 minutes after my appointment time despite the waiting room being full. - Costco's pricing is excellent. Negatives - The exam lasted only about five minutes and felt rushed. - My prescription changed significantly from last year, but my questions were brushed aside instead of being explained. - I left unsure whether my prescription is correct and will likely get a second opinion. Overall, the pricing and convenience are great, but I expected a more thorough exam and better communication. Would not recommend. read more

I was disappointed with my visit with Dr. Dianna Kattengell. I have astigmatism and have previously worn astigmatism contacts. During my exam, I shared concerns about my night vision while driving. She said my astigmatism was "not enough" and explained that testing for astigmatism and prescribing those contacts would cost more. I had not mentioned cost as a concern, so I felt confused about why price was part of the reasoning. When I asked how much more expensive it would be, she said she does not handle pricing and that I would need to ask the receptionist. There was also a moment when she asked me to throw away a contact lens container. When she returned, she pointed toward the sink, which made me feel as though I had done something wrong, even though I believed I had followed her instructions. She asked which contact lens was better. I said the first one felt better to me, and she responded, "No, this one is better," without much explanation. I found it frustrating to be asked for my opinion and then immediately corrected without a clear discussion. Overall, the appointment felt rushed, and at times her tone felt dismissive to me. I did not feel fully heard and would have appreciated clearer communication and a more collaborative discussion about my prescription options, as I personally feel that astigmatism contacts work better and safer for me as I did brought up my concern with the night driving.I believe doctors should carefully consider patient concerns to ensure safety, and in this case, I did not feel that my concerns were adequately addressed. read more

2026 and previous post still accurate describing her as so careless lack of empathy and professionalism prescribing wrong RX.

I was really disappointed with my recent eye exam. The doctor never even introduced herself, which made the whole experience feel impersonal and rushed. Throughout the appointment I felt like I was being hurried along, with little time to ask questions or understand what was going on with my eyes. When I tried to ask about my options and whether contacts might work for me, her only response was that my eyes were "complicated." That left me feeling dismissed and without any clear answers. When I go in for an exam, I expect to feel heard, cared for, and given helpful information about my vision. Unfortunately, that was not the case here. Oh by the way, since she failed to introduce herself I'm going insinuate that her name is Dianna Kattengell, since that is who authorized my prescription. I paid $105 for that experience. I would not be going back. read more

I'm not excited to write a bad review, but I feel compelled to. I have been going to Dr. Smet for several years. I've noticed that each appointment has been shorter in the examination time. She examined my eyes in April. The Costco Optical department said that they couldn't fill the prescription because I had purchased the frames from another vendor. That's fine. I went to LensCrafters. I handed them the prescription from Dr. Smet. After a few weeks I get the new glasses. I couldn't see a thing. LensCrafters thought that it was their error so they re-did the lenses. Again the prescription was completely wrong. They recommended that I have their optometrist examine my eyes. ($85). The results were so far from Dr. Smet's. They filled their prescription and it was perfect. I emailed Dr. Smets about her prescription being erroneous. I wasn't asking for a refund ($112), although that would have been nice if she had offered, I was just letting her know what had occurred. It's been nearly a month. I have yet to hear back from her. Disappointed. read more

Dr. SMET is my eye doctor; handling all of my eye exams, prescriptions & contact lens needs since 1996. She is amazing. She accurately diagnosed my eye injury due to equestrian sport in 2005 & accurately diagnosed my early stage of cataracts. She has a heart of gold & as a mom & new grandma; I trust no one else with the eyesight. If you need ur annual or urgent exam for glasses or contact lens prescriptions while in LA; go to Rr. SMET. All my gratitude to Dr. SMET for her professionalism, expertise, caring heart & her top notch entire staff! read more

Regine Smet O.D - Happy Blue Eyes & Nails ‍ - Optometrists Near Me - Los Angeles, California

I don't understand why they don't pick up the phone. Called 3 days in a row to try to make an appointment and they never picked up, I got transferred to the optical department. They said I can try walking in but I told them I wanted an appointment since I live far and didn't want to risk it. So they said they would give my # to the optometrist and have them call me back but they never did. Oh well, I ended up deciding to drive down myself and try to do a walk-in but when I arrived, the rude receptionist told me to come back another day since it was all booked up. I was speechless. The desk had 2 ladies as well so I'm not sure why it's so hard to make an appointment, please have an online system!!! read more

My optometrist was thorough and professional. Doctors are people too, with opinions. My eye doctor has seen me for 11 years and wrote me as a -5.5 all this time, but for convenience reasons I came here (it's inside Los Feliz Costco). This doctor wrote me as -5.25. OH! Did my eyes get better? Did my restorative face cream fix my eyes? Let's try it. Dr. Yoshimura said it was best since I'm on my computer a lot. Tried it, and due to night time driving, realized I needed to call her back and get my -5.5 back. Prices worked out great because it's Costco. But you'll be treated worse by their desk staff than if you walked 50ft over to buy a hot dog. Every single front desk girl is extremely callous, un-accommodating and borderline rude. It's just uncalled for. Not a hello, not a smile, not an ounce of kindness or service. Do you know when you leave a parking lot in DTLA and the person in a tiny booth takes your ticket and doesn't even look at you? That's how their front desk is. So I'm not likely returning to this one next year. read more

Always friendly staff who make you feel welcome. Doctor is thorough and monitors my vision since family history of AMD Fantastic hours up to 6 pm and weekends. Thank you to all the staff read more

Called to make an appointment and was able to squeeze in the late afternoon. Dr. Huang was wonderful! She was patient and well informed. I learned contacts have a different script than eyeglasses! She gave me samples of my new hydrated contacts and I will be eagerly ordering my new eyes soon. read more

I went to see this optometrist at Costco while back. She was rude and condescending. I'm sure she has no idea how I felt since I didn't say anything. read more

Horrible front desk staff with an unpleasant attitude & insensitive manner. Been trying to get a hold of someone over the phone forever to find out if I need an appointment for an eye exam. A lady finally called back & said I didn't need one. Today I went to get the eye exam & the rude front desk girl said the soonest is this Monday for an app & refused to give me time of the day. No thanks I'll take my business elsewhere. read more

Great doctor! Friendly, kind, compassionate. Super easy to book an appointment and order lenses quick! Thank you doctor! read more

Dr. Smet it great! I've been seeing her for years and she really takes the time to listen to your concerns. I especially love the front desk woman Wendy. She's so helpful and always so pleasant over the phone. She's been there for years too and who ever is reading this needs to give her a raise. This place does get busy on the weekends so def make an appointment. read more

Thank you Costco! Decent price, quick and easy! Dr. Brent Gibson is awesome! Probably my favorite optometrist now. Contacts exam includes glasses prescription. Appointments are easy to make. And sessions are quick. Follow-ups included. Gave me so many great tips!!! I came for contacts exam (running out of contacts). He was quick, patient and genuinely caring. Its like spending time, asking a thousand questions and soaking in some wisdom from your grandpa. Tips I learned: - Blurry eyes while working on the computer? Did you know there is a such thing as computer glasses on top of my regular glasses?! My current glasses supposedly should be fine to wear but I felt it was a bit blurry when working on my laptop. Dr. Gibson mentioned it is my stigmata and that some people get computer glasses if it bothers them that much. I'm totally getting computer glasses to try out....recommends lighter version, and doesn't matter style since its only used when working, and if one can afford the tint (think its like blue) then recommends getting it computer tinted. - Dry eyes or anyone with regular eyes tip: Use a cooler mist vs humidity. It'll help a bit with my environment. - Sometimes have blurry eyes? Could be dry eyes? Tip I know about but need to get back on it: Continue putting drops in whenever it gets dry. Scared of the eye pressure machine? Yes! No one can get my pressure through it. I can't keep my eye open. They have a different tool to help if you're okay with something pushed against your eye ball haha read more

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I did a walk in at Costco as I wanted to get my eye RX updated. Receptionist(s) were very pleasant and to the point. They assigned me to Audra Yoshimura, OD. Who was very polite, patient and answered all of my questions. During the exam she explained the steps. She made sure that I was able to see the letters clearly and asked me several times on clarity (if ya know ya know)" lol). Would come back again ;) read more

Dr. Smet is fast And cordial. And that's about it. I couldn't get an appointment at my regular Costco, Marina del Rey with Dr. Nishida And I urgently needed to see a doc as I m expecting in a few weeks. Well first they gave me an appointment And then when I called they had no record of it. But that wasn't an issue because they are very fast here and were able to accommodate me. Now that isn't a good thing. Dr. Nishida is thorough and patient And listens to you. She gives you alternate prescriptions And works with you to find a solution that works. Here it was more about ticking the boxes and getting the job done. Not bad if all you need is a prescription. read more

Dr Smet is a very thorough, very thoughtful fabulous optometrist. Her exam is always more thorough than the exam I get at the ophthalmologist. The staff is friendly too. Don't get discouraged by the fact her office is inside Costco. I have been seeing her for at least 12 years and have no desire to change. read more

Horrible. stopped in to get a walk in eye exam and I understand it may take longer than having an appointment but the people at the front desk, couldn't even give me a general idea of how long it would take. I just wanted to know if it would take an hour or four hours or I'd be there the entire day. They told me that they had no idea and wouldn't even give me a general idea of how long it would take. On top of that they had a horrible attitude and we're very unfriendly. I would've been happy if they told me I could be waiting four hours. The doctor may be great, but the two women sitting at the front desk are absolutely terrible and unfriendly. They look like they were being held against their will subjected to work under forced conditions. read more

The Optometrist was excellent and I have been going here for more than decade. One of receptionist not quite. read more

Quality of care is thorough and efficient, clean office, you can usually get an appointment same week or in 1 week so that's convenient

Excellent patient care! Personable, professional, concise and sincere..recommend Dr Smet greatly! read more

Very rude and unpleasant experience walking in with an emergency. I've been in tears all night with the most painful eye and I called ahead. They were short on the phone, and even worse in person. I left because I won't give my "out of pocket" money to rude people. read more

Have been to this office several times. Love the Dr. and hate the front desk. The young lady administering the diagnostic tests in the most unfriendly and unhappy person. Doesn't greet patients, doesn't say please or thank you. I watched her talk so rudely to a patient, do a poor job explaining instructions and then not respond to a question! It really ruins what otherwise could be a positive experience. I hope Dr. Smet is able to hire more pleasant and competent staff so I can return one day. read more

Was a walk in. Met with Dr. Smet almost immediately. She was very straightforward with me about finally getting contacts after a lifetime of using glasses. Spent the week trying to get used to them. Mentioned my issue with a left eye being blurry. Did a quick fix and now I see normal. Great doctor, great staff. read more

Optometrist inside Costco . Love the doctor. The front desk could be a bit friendlier but I get my eyes checked out yearly there for contacts read more

Dr. Smet is very straightforward, something I like she looks like she loves what she does perfect. I wish I could say the same for her staff. I understand this pandemic, I work at a Dr's office too so I treat everyone like I would like my parents treated. The girl doing my intake was frustrated, sigh after sigh .. without fair instructions. I felt so uncomfortable that a man was trying to adjust to the device without cleaning it for me or him. She rudely asked him "you cant see?!! I can ! It was not only frustrating but I felt like ai wanted to say something to her. , but a caucasian man came and she cleaned it. I pay cash for my services and planned on taking my family too but after the degrading, rude and unprofessional treatment I cant return there and I will share my experience with many parents I had already referred there . I felt very bad for the other patient, I was so upset I cried after because I didn't say anything but I was paying not asking for free services. read more

Regine Smet O.D - Optometrists Near Me - Los Angeles, California

I had the pleasure of seeing Dr. Brent Gibson this morning. My previously scheduled appointment was immediately honored by the front desk person. I was able to see Dr. Gibson quickly despite the waiting area being filled with customers without appointments who had arrived before me. Before being seen by Dr. Gibson, Kimberly expertly handled all the preliminary eye testing. She helped me navigate through various tests seamlessly. Dr. Gibson went the extra mile to educate me on the in's and out's of contacts and eyeglasses. He's patient and a great teacher. He's top-notch. I look forward to my next visit! read more

Always busy. No walk ins. Appointments only. Located inside of Costco. You do not need to be a Costco member to use their services come.

We had a great experience here at the Costco Optometry office. We had an appointment at 11:15am, showed up at 11:10, filled out our one page short questionnaire and were immediately helped. My daughter is 10 and has never been to an eye doctor but we were recently notified by the school that she made need glasses. To be quite honest she was very nervous. When we arrived, Kimberly greeted us and explained the process of checking eye pressure with a burst of air and taking pictures of her eye instead of having her eye dilated. ($20 to take a picture of the eye or $35 for dilating the eye and leave you with blurry vision) we went with the picture. It was quite simple. After that, the eye doctor we saw was Brent Gibson, O.D, he greeted my daughter and me and took us into the exam room. He took the time to tell us about the equipment in the room and how it will be used to check her vision. When he was finished checking "which is better 1 or 2?" He came to the conclusion that she's near-sighted and explained to her what that meant. I really appreciate his kindness and patience with us! I would highly recommend this optometrist! The staff was all very kind and helpful! Great with kids and adults! read more

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To be honest the assistants were a lot more polite than the Doctor. I went in to get new glasses and the doctor kept trying to sell me contacts even though I said I don't want them. This is to be expected I guess because they are also selling a product, but the part that made me feel uncomfortable was when the docotor told me I developed astigmatism and then she looked at me blankly and didn't explain anything else. She then told me that my new glasses might make me feel dizzy and that it goes away.. and then she said "most of the time" while looking away from me and almost under her breath. Overall I am very dissatified with the Doctor, but the assitants were very polite and the sale associates at the glasses center were also very kind and polite. I still don't know how the astigmatism will affect me or why I suddenly got it.. read more

Front Desk lady is soooo rude! Went with my sister for her follow up appointment the Lady was so rude my stepmom trying to talk to them cuz my sister can't speak that much English and shy so my stepmom trying to answer the lady but lady is like " no I'm talking to u" I asked if my sister can see Different OD she answered me" Answered that Question already!" Dude if I heard ur answer I wouldn't ask u anymore !! If u are unhappy with ur job then fuckin go find a place that fits u!! Unapproachable! read more

All the optometrist there are really nice and easy to work with. They work with VSP and even without insurance their prices are very reasonable. I've been going here for the past 15 years. read more

I'll be honest, I haven't seen the eye doctor since Barak Obamas 2nd term re-election. Made an appointment with the O.D., filled out some paperwork to update my records and took the initial exams... First: The peripheral visual field test: Is when you look into the machine and focus on the bullseye, then, you begin to click every time you see the vibrating waves. Use the force Mike! Second: The "puff test" When they measure your intraocular pressure: again, you look into a machine and focus on a dot of light when they mysteriously blow air on the eyeball. Oh God! I'm not going to lie, both tests are a little unsettling, you want to be as honest as possible and hopefully everything turns out fine. Met with Dr. Audra Yoshimura, instantly she makes you feel comfortable just by the sound of her voice, she was a consummate professional, a great listener, understanding and very very patient. After twenty minutes, she writes me a prescription and I'm out the door before noon. read more

Went in for an eye exam for both contacts and lenses was surprised of how fast my appt. Went by very friendly staff and Dr. Highly recommend you do not need a costco membership which was a nice surprise. read more

Had appointment last friday. Was told that i c9uld get emergency contacts at any time. They lied. They just wasted an hour and a half of my time here. I called two days prior and asked if they had fittings. They said that they had walk in fittings. I asked if i needed my Costco card. No. Okay. I even set an appointment with the person on the phone just to make sure. Friday rolls around. I come and ask about the fittings. Lady at the front desk tells me there are no fittings. I dont complain just choose a frame that fits me. Shitty selection. Takes me about half hour. I choose the frames and the lady asks for my card. I tell her that i have my dads but i dont have mine. I thought there was no need for it. She tells me i have to have my father here. At this point i plan to get some sample lenses as mine are old and get out. I thought it was same day lenses and they wont let me even buy them if i wait. Doctor and assistant refuse to help me out. Wont give me the time of day Terrible first time experience at Costco. Dont come here. The service is garbage and so is the selection. read more

Don't go here if you respect your time. I made an appointment a few days in advance. I filled out my intake ahead of time and reached the office inside of Costco on time. There is no waiting room and a lot of people outside. One receptionist was hiding behind a clipboard and other was working on another patient for a pre-test. I tried calling them to let them know that I was here for my appointment and they hung up right in front of me. I tried calling 2-3 times, they hung up again right in front of me (again 1 of the receptionist was doing NOTHING). After waiting for 15 mins, I went in and told them that I had an appointment and that I've been waiting outside for 15 mins and tried calling them but they didn't answer. They said since I "missed" my time (again, I was there on time), it would be a long wait for me. And one of the receptionist was doing absolutely nothing all this while. Extremely unprofessional. I left since I didn't want to be seen by such unprofessional doctor and her staff. read more

I went in on a Sunday after going to a doctor last year that refused to believe my eye sight was beginning to go. Dr Smet was not only the nicest guy, but super helpful! I was in and out in probably 20 min, with a new prescription. His assistants were also wonderfully nice. The facility is clean and they obviously know what they are doing. If I could give 10 Stars, I would! I know where I'm going for my next check up in 2 years!! read more

Made an appointment for 2:15. I'm currently waiting for the doctor 45 minutes later with nothing but attitude from the woman at the desk. If you have time to kill and tons of patience, this place is perfect for you. read more