I've been coming here for 3 years now for Dr. Nguyen and the experience has always been great. He is kind and knowledgeable and cares for his patients. The tech (didn't get her name) was also very nice and friendly. I wanted to give a 5 star review to Jeanette who helped me pick out my new glasses this time! She is the best! From the moment I walked in to when I left she was amazing! Very informative and honest while being so cool and fun to talk to. She's patient and doesn't try to rush you just to make a sale which is refreshing and calming. I hope she's here every time I have to come back! :) thank you for making it a great experience! read more

Full disclose, this review is regarding my experience only ordering glasses, no optometrist visit. TLDR: I got what I needed, but will keep looking for a different place for my family's needs. My toddler daughter needed glasses and we already had a prescription from her pediatric Ophthalmologist. I was searching for a place closer to home that carried toddler frames, because the recommendations from her pediatric Ophthalmologist at the Dohney eye institute in Pasadena were all in SGV. I called New Vision specifically asking about frames for my 20-month old and after being satisfied with their answers, made an appointment. However, their selection was disappointing and they didn't have the strap-on toddler frames, as I was told on the phone. I went with the only viable option reluctantly because I wanted to get the glasses and didn't want to waste more time. I gave them the prescription (in paper form) and they had trouble with their scanner so told me they'd give it back to me when we picked up the glasses. I asked if my daughter needed to be present, and they said yes. When glasses were ready, they texted me at 3:48 Friday asking me to make an appointment, and said they were closing at 4:15 and reopened on Monday. Had I been notified even a couple hours earlier, I could have rearranged my schedule instead of waiting until Monday. So that was disappointing. Finally when picking them up, my daughter tried them on but they didn't really do anything else so not sure why my daughter needed to be present or why I needed to make an appointment. And they also didn't have the paper prescription that I had been promised. The person giving me the glasses made zero effort and just told me how easy it is to request it again from the ophthalmologist office. I obviously know this. This just underscored to me that things aren't communicated properly about patient requests. read more

Dr. Arbi Zadoorian and staff were a pleasure during both visits for my daughter. Personally, I have worked with a lot of doctors in the past and seldomly have come across genuine, caring professionals who put their clients' needs first and who take the time to describe the intricate details related to that individual client. This was by far an amazing experience and I would recommend Dr. Zadoorian for any concerns related to Optometry. read more

Sophisticated technology (who knew how easy and thorough eye exams are are these days). Dr. Nguyen is a great communicator and really know his stuff. Everyone was so nice and professional and patient focussed. Great people and business. I would definitely recommend. read more

I've been coming here for a few years now and every visit is great. The staff are efficient and the doctors are very knowledgeable. I've seen Dr. Nguyen and Dr. Choi in the past and both are amazing. The office is clean and they sanitize everything which I appreciate. read more

I had some irritation in my eye, decided to have it checked out, glad I did, there was metal and rust in my eye, too small to be seen with naked eye. I was seen by Dr. Choi, she was amazing!! After just a couple of visits she had my eye all cleaned out and back to normal. The entire staff is super nice. read more

In many visits to New Vision in Burbank over several years I've always had a great experience. I have seen Dr Nguyen and Dr Choi for updated eye exams and new glasses. This last appointment was with Dr Zadoorian, just as great with all the testing done by a very nice technician. He perfectly diagnosed new problems and explained when to get cataract surgery. Everyone on staff in the office were very king and helpful. Looking forward to new glasses. read more

Love love love Dr Choi and New Vision Optometry! The office is super clean and everyone is really nice. It was very easy to make an appointment, they will send you reminders and your paperwork via email a few days before. I came in after FIVE years of not going to the eye doctor and I needed new contacts. Dr Choi was so thorough and gentle and she answered all my questions and checked my eyes. I honestly used to hate going to the eye doctor because I dislike most eye sensations but they were very gentle and most of all got rid of the air puff machine that I hate! Affordable care and year supply of contacts, will definitely be going again next year for my annual exam :) read more

I've never "enjoyed" my time at the optometrist until now. DR. JIVAN HOVSEPYAN was knowledgable and made sure to explain everything to me in a way that was easy to understand. I learned things that are relevant to my eyes and vision that nobody had explained to me in 42 years. read more

My rating is for the front office staff. The ones who check customers in. They are consistently unfriendly and rude. Especially the girl who's been there the longest. Never smiles. The doctors are nice and professional. Dr. Nguyen is patient and knowledgeable. Lucy and Elizabeth are great. Sorry to say I will not be referring friends here because of the attitude of the front office staff. read more

Beware! Their warranty is unlike any other similar business that raises my concern that their products are not solid.

Amazing people! Great place!! Came for eye testing, left with smile all around my face! The customer service was excellent, felt like visiting friends or family. read more

I cannot thank Dr. Nguyen and Dr. Choi enough for catching a retinal detachment in my eye. They immediately referred me out and I was seen by THREE other providers. Two ophthalmologist and one optometrist. Two of the three providers were not able to see it but finally the third provider saw it and scheduled me for immediate surgery that evening. They have state of the art equipment that aided in detecting the detachment which could have led to permanent vision loss if left untreated. I and so grateful for their care and grateful that they have multiple providers who consulted with one another. I guess in a way - I wouldn't have vision in one eye if it wasn't for them. read more

Went there to get glasses for the first time ever and was very impressed with the facility and the staff! They have top of the line equipment for the eye exam. Always shied away of getting glasses due to Astigmatism I have but my vision never felt better! read more

Great optometry office. The optometrist was very knowledgeable and spent time explaining and answering any questions. Great small business!

I accidentally (and luckily) found Dr.Hovsepyan when I came in accompanying my Fiance to his eye appointment. When giving his exam I couldn't help but notice how incredibly caring and thorough he was during the appointment. I was actually taken aback because so often I have experienced Doctors brushing off any medical concerns voiced during appointments. I immediately made an appointment with Dr.Hovsepyan for myself and had a phenomenal experience. I suffer from several medical conditions and severe dry eye -- this is the only Doctor I have met in my long history of visits that took immaculate time to examine my eyes and give me solutions to my problems and pain. He is a very special practitioner for any concerns big or small. My new eye prescription also *finally* feels correct. Thanks Dr.H! read more

I always have a great experience at New Vision Optometry. The staff is professional and kind. During my last visit, I had the pleasure of working with Elizabeth who helped me repair some frames I had given up on. She is incredible! read more

They are my new optometry! After moving to Burbank I wanted something closer. They have an easy, accessible office and building. It's bright and there's good energy. I got two different glasses and they were helpful with my insurance, giving me detailed explanation on how everything work. Dr Choi is personable and friendly. I definitely recommend their office! read more

New Vision Optometry - Focus on how good glasses look! - Optometrists Near Me - Burbank, California

The staff and doctors here are attentive, knowledgeable, and very personable. They didn't try to upsell us on anything and discussed each charge individually so we knew what options were available and how much insurance would cover. It was easy to get an appointment as a new client. I would definitely recommend them to anyone looking for a new optometrist. read more

Our entire family goes here. Most recently, my daughter saw Dr. Nguyen and he was so kind, knowledgeable and very thorough - she had a great visit. Today, we went to pick up her glasses and Romeo helped her out. He was outstanding - this is her first time having glasses and he was so patient and helpful and made sure she was comfortable and knew the ins and outs of wearing/owning eyeglasses before we left. Everyone here is great, I've recommended them to many of my friends and their families too. read more

Highly recommended! Dr. Choi is an amazing optometrist. She is friendly, professional, and thorough. She made sure my vision was the best it could be. read more

This was the 3rd time my husband went to this place to get eye exam and new eyeglasses. Always a pleasant experience. Dr. Hovsepyan was very thorough and have the best personality. My husband has hearing problem but Dr. Hovsepyan talked loud enough (in a nice way) so my husband could hear him fine. And then, there's Lucy, the best optician. She is so easy to deal with and so good with what she does. My husband is very happy with his new glasses. read more

Very happy with Eurri Choi, O.D., the entire staff, and especially Lucy who is the best optician I've ever dealt with in my 70 years. Perfect prescription and advice. read more

We just had the most amazing experience going to New Vision. We needed a new eye doctor and so we checked yelp and they had great reviews. It was accurate to the "t"! Really sweet people! Dr. Eurri Choi was superb, patient easy going, so skilled and focused at the same time. The girls at the front were super sweet. ...then there's Lucy! Wow, she's awesome. She sets up your glasses. She makes you feel like you're a part of "the family". Love her! We're so happy we found New Vision! read more

New Vision Optometry - Lucy, the frames expert! - Optometrists Near Me - Burbank, California

It was my 2nd time using New Vision Optometry & was not disappointed. I was put through a preliminary check up & asked the right questions. Dr Nguyen was on point as usual. Picked out some delicious CK's. I'm looking forward to picking them up in 2 to 3 weeks. Thank you NVO... read more

Dr. Eurri and Dr. Brian are the sweetest and most professional couple with such professional, gentle and impeccable bedside manners. My daughter and I did our first major yearly vision check together at New Vision. I was so impressed at how accurately they can diagnose you with such high tech equipment. It was even fun for my daughter! I highly recommend their services - Burbank is blessed to have them! read more

I have been wearing glasses for over 4 decades of my life. So I am very familiar with eye exams, eyewear and contact lens choices. I have never been treated with so much attention, love and understanding as Dr. Choi and the whole team at New Vision Optometry. Commitment to perfect eyesight is their mantra! And my vision after they took care of me is the best it has been for a long while! I really couldn't recommend them more. read more

My elderly mother lost her glasses and was in need of a new pair. She was also overdue for her check up so I found a location that was close by. Scheduling an appointment was easy and new patient forms are accessible online. On the day of the appointment, the front desk staff were quick to get my mom settled. The assistant was so patient with my eye during the imaging/scan. It's not easy getting someone elderly to cooperate but they got it done! We shortly met Dr. nguyen. He has amazing chair side manner and was very very thorough with the exam and glasses fitting. My mom has had an extensive eye history and the doctor took each event into consideration when deciding which prescription was best for her. He was so kind and we felt well taken care of. My mom didn't find a pair of glasses she liked (she is very very picky), but the doctor happily gave her a copy of her prescription. No pressure. No sales. I highly recommend New Vision Optometry! read more

I highly recommend Dr. Brian Nguyen. I had my eye examination done by someone else here and had an issue with my prescription. Dr. Nguyen contacted me and resolved my issue ASAP. The care that he took with resolving my issue, the speed and the customer service in person was excellent. I only took one star way because of my initial issue and five stars would be a perfect experience, but if you want to deal with someone who really cares about their business and customer satisfaction I recommend him. Also this place is very Covid safe with their facility and appointments. read more

I am so happy with Dr. Choi, she goes above and beyond. I feel 100% confident that I am getting the best care.

I love this office so much! Everyone is so kind and friendly, and so efficient! Thank you so much for taking such good care of my precious eyes read more

I had an amazing time at New Vision Optometry. Dr.Nguyen, Dr.Choi, Lucy and staff were all so kind, knowledgeable, caring, and helpful! This was one of the most thorough eyes exams I've had and I learned a lot about my vision health, the latest products specifically for my case, and the what to watch out for in the future. It's apparent that everyone here is serving the best interest of the patient and I am very happy to have found them :)) read more

I feel so well cared for and safe in the hands of Dr. Nguyen and his staff. I really appreciate how clean they keep all the equipment and how often they sanitize. I have a vulnerable immune system so things like this really matter to me. I also appreciate Dr. Nguyen's expertise and his patience in explaining things. He has also been very available for me at the last minute when I had some unexpected eye issues. I highly recommend New Vision Optometry! read more

Very wheelchair accessible! Which seems like it would be a given, but you would be surprised how many optometrist are thrown for a loop if you can't get into one of their chairs. These people have no problem taking care of everybody! Fantastic staff and doctors! read more

Husband had a vision check & new glasses. Clean environment & staff were friendly. We will come back. Thanks.

This practice bought out the practice of Dr Wainwright who was fantastic in his own right but retired. The new owners/docs are fantastic. Drs Choi and Nguyen are young, bright, extremely knowledgeable. They have modern equipment to assist them. Last but not least is Lucy. Lucy previously worked with Dr. Wainwright and I'm very pleased that she has stayed on. She makes picking out the correct frames a breeze. I've got a difficult prescription and they have nailed it every time. Highly recommend. read more

Amazing staff! Decent selection of frames and the staff is really good at helping you to find a pair that fits your face!

After going to Dr. Nguyen for a few years now, I have to say things have changed quite a bit from before! The new staff are all friendly and helpful and the new remodel looks nice! I can bring my entire family in for annual check-ups and they are able to accommodate us all with back to back appointments. Not to mention, they also have a wide variety of frames to choose from! I highly recommend New Vision Optometry! read more

Excellent care from when you arrive until you leave the office. Staff so attentive, Lucy is so helpful, and Dr Choi is the best! Will tell my family and friends to make an appointment at New Vision! THANK YOU! read more

I love coming here for my family's vision needs because the doctors really care about us and take the time to listen. It means a lot they're a family run practice. With the time and care both Dr. Choi and Dr. Nguyen show my kindergarten son, I can tell they're patient parents! They have also recently shown their support for a mom led non-profit project that I'm involved with and that shows me they care about their community. I'm happy to be clients of New Vision. Thank you! Aloura Charles read more

New Vision Optometry - My five year old son Jasper - Optometrists Near Me - Burbank, California