Let me preface this with it seems to have gotten better, but as no reparations or apologies were ever really made let's have at some stories.
I was a customer of a bank back in 1979, that bank got bought out by another bank, that bank got bought out by another bank, that one got bought out by Union Planters, and that finally got bought out by Regions. This is how I came to be with this bank.
I've never had a problem until they were Regions.
Incident 1: someone stole a check out of a mailbox, copied my signature and checks, and wrote $3000 worth of checks until they cleared out my account.
I was unable to call anyone as the Regions phone numbers were sticking me in a phone loop, had to haul ass down to this regions where I got in a couple of minutes before they closed.
Fraud alert, account shut down, numerous notes, police report submitted the next day, spent nearly two months fighting with them to drop the bounced checks, overdraft, random charges. Decided to stick with them, don't know why at this point because it would have been easier to leave.
Incident 2: decided to get a HELOC with them. Me and wife signed off as it was required that both of us sign. Her name is Kim Y... they kept putting in the wrong social security number. We kept correcting it, loan officer said there was just some wrong piece of info that they had purchased her info from another bank. This was false.
We'll say the wrong piece of info (which we discovered later,) is there was another Kim Y with that other social security number who happened to have an account. The loan officer really should have caught that after the address, social security number, phone number, and age had to be corrected the second time and were correct on the paperwork we submitted. But no.
I know from the panicked call I got from a Regions employee that the other Kim Y had filed a police report of fraud, or was filing it, because this loan officer had not caught that it was a different person, even though informed over and over again that all the info was incorrect.
Well, that guy had quit the day after we signed the loan, and he was five weeks gone when the other Kim Y tried buying a house and was turned down because she had a loan with me evidently, even though we'd corrected the paperwork twice he somehow submitted it with the wrong Kim Y info.
So Regions closed the loan down, made me and my Kim Y redo the paperwork once again, and supposedly this all happened while the other was in the middle of a life crisis (which buying a home is in essence).
My guess is if added up we wasted about 12 hours for the HELOC... closed it a couple of months later.
Incidents 3 involved a teller that constantly could not read my handwriting. I mean, I know it's not the greatest but I ended up taking pictures and asking people if they had any trouble reading it and it was a resounding no. Numbers are legible.
I'd submit a deposit slip where maybe the total was 400... she'd count the cash and smarmily tell me that I had put the wrong number down. I'd ask if it was $400 and she'd say yes, I'd ask what she read when looking at the deposit and she'd get angry. This was a while ago, she doesn't work there, but it was pretty consistent. Made me use the ATM for the couple of years she was there.
Now, it's better now. I start thinking back to why I haven't left and it comes down to with my work I've worked with a lot of other banks, and I've heard their horror stories... so yeah, just not wanting new ones. read more
