Bank of America's closest location is O'Fallon, Il. You can imagine my surprise when I went there…read moreto find the bank manager at that location was from Vandalia. He, Andrew Sarver has since been promoted but he was the greatest asset I've ever personally witnessed in a business. He greeted every customer, shook hands, said goodbye, thanked people for their business. And Amy who is another executive at that location is just as amazing! If I had any issue she resolved it herself. She would not hesitate to call B of A HQ to solve any issue you bring to her. To actually enjoy going into the bank because you 'feel at home' with the people is really saying something extraordinary. This is a principle Bank of America was founded upon. These people in BofA O'Fallon, Il live it. And I had to go once to their Belleville location and was treated the same way by Meredith (sp) who also has since been promoted. I like the fact they have the resources to truly pay top talent for their security. I personally love Bank of America. I hope they maintain that reputation of caring for regular everyday folks

Bank of American is not recommended. I spent from 7 AM to 9 AM just trying to speak to a real…read moreperson. this bank took 20.00 out and returned our house payment. This busines is the greediest company. They take 4.95 per month for what so they send back our house payment and totally WRECK our CREDIT. Avoid this bank at all costs becuase they do not care about you or your credit rating. They job is screw you and lower your credit rating so you cannot buy anything. BOA wants you to be Poor!!! they like better when we are poor and uneducated. WOW STAY AWAY AT ALL COSTS BUYER BEWARE!!!!!

confirmed ofallon il navy federal credit union bank service all my transactions, my account my…read moreproperty all other banks access with my information. i am the owner owner of all my money on my accounts. no one else own nothing that contains to eddie o'neal smiley

Finally a positive experience. After 2 weeks of constant phone calls and emails Jenny and support…read morestaff finally managed to get me a access to phone/online banking. Bravo Zulu ladies. *****

Drive thru after 4:00 is horrific. Expect a 20 minute wait. There is only one teller I believe. I…read morewill be changing banks after this.

If you want somebody with no bricks and mortar buildings then hang onto your "little network" of no…read morename banks. If you want your bank fees to go to your little bank's stock holders, keep on keepin' on! Right herein METRO EAST we have a home-citizen owned banking, savings & loan organization with over 41 branches in the St. Louis metro area--perfect for those of us living in here in metro east and commuting to metro-west or being a happy local resident! FIRST COMMUNITY CREDIT UNION is my bank (801 Lincoln Hwy. in Fairview Heights.) we're new to metro-east! We became one of the share holders/owners of a small piece of First Community JUST because of one or two features some other banks don't have namely, free checking, one-time one dollar membership fee, refunds on fees charged when you use other bank's ATMs, really-friendly-not-snooty associates (who work for the members and not the corporate stock holders,) a free set of 125 personalized checks and a personalized ATM card! They offer the lowest rates on car and home loans in the area. Online bill payments (much more secure than your mattress), 24/7/365 drive-up banking and everything your little network of stockholder owned banks have except their higher rates on loans. Remember, if you are a member the interest you pay on a loan goes right back to the share-holder/owners of FIRST COMMUNITY and that's what keeps the loan rates so low. They also have some of the services your stock-holder owned bank has like direct deposit. Who doesn't? There's a popcorn popper in every freakin' FOURTY-ONE of their branches to give you something to do while you're waiting for your dividend check, if you might have to sit down and wait, WHICH I doubt you ever will. YOWZAH!

Terrible customer service. Service inside takes forever, the two reps in there seem overwhelmed,…read moreand the rude and condescending manager is hiding in an office in another branch, leaving those reps to face all the problems. I wish I could leave zero stars.

I have about 10 accounts at this bank for various businesses and for my children. Their customer…read moreservice is the worst! Yes, they wait on you but only on their time. Most of them go about their business and finish personal conversations before they will wait on you. Why do I bank here? The answer is because it's the most convenient bank for me and that is the only reason. Whenever I have to go inside, I absolutely dread it because I'm about to get treated like an annoyance!

I've been with SCU for a decade started a savings with them and added my child's Big Barkers…read moreaccount as well, since last year they have been telling me my account is inactive and that I have to fill out paperwork reinstating my account, I asked them several times "how every month my account is inactive and I make deposits every month." They told me once I fill paperwork out I won't have that problem again, well that was a LIE filled the paperwork out again and again and the most recent one was in December of 2025 and the teller was sure that I will be good and won't have the problem anymore here it is January of 2026 not even weeks later I made another deposit and they tell me my account is inactive and has been inactive since 2018. The customer service is horrible , no letters in the mail , no updates , the back end not updating paperwork put in and the tellers being rude . I closed my account with them and will be banking with someone else for my child's savings. I get a bank statement from them every month saying what I deposited in my account and the divendends collected . SCU is so frustrating to deal with especially their customer service and employees not updating paperwork in the system. Such a disgrace when I've been banking with them for over 10 years!

Systemic service degradation at the O'Fallon branch. After 26 loyal years maintaining over $300k in…read moredeposits, corporate cost-cutting has severely ruined the member experience. Management permanently removed the check-in kiosks, forcing members to wait in a 20-minute teller line just to sign in for an appointment or another waitlist to access a safe deposit box. Turning simple branch tasks into an artificial payday bottleneck is unacceptable. Local staff know it's an operational failure, but corporate refuses to listen. Matter formally escalated to the Illinois Department of Financial and Professional Regulation (IDFPR) following a federal NCUA referral. Look elsewhere if you value branch efficiency and consumer service.

My only complaint is the time it takes to get through the phone system without entering my social…read moresecurity number. Who even asks for that anymore? ....Especially through a phone answering system. Other than that, it's been great.

Wow this branch is right off the highway 64. Drive thru, and also has a 24 hour atm available !…read morevery clean branch, and also when you come through the front door their sets Donna, she is so helpful for whatever you might have questions regarding with the bank or accounts.

I've been a long standing customer and have several accounts with this bank. Most of my account…read morerepresentatives go above and beyond. The bank manager at this branch, Paul, is very arrogant and rude. He cares nothing for customer service. I do not recommend.

I saw that this has less than two stars. I am not sure how this can be…read more I just moved my accounts from Commerce to US Bank after being a customer of theirs for over 20 yrs. I have been more than satisfied with the level of service and competency. I love that they have a coin machine that deposits the $ into your acct. I love the different banking options that are available too!

I've had accounts here since 1997 when it was Community First Bank, watched it transition to…read moreProvidence & now just went through it transitioning to First Mid Bank & Trust this weekend. Trying to get my login set up on the mobile app was a bit of a nightmare, but the folks at tech support were great! Very patient. Very kind. (I did get a little hot under the collar, but both people I interacted with were incredibly gracious.) I'm looking forward to continuation of the great experiences I've had for the last 24 years.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois and Missouri. For additional information and the complete list of hours at this location, visit our website. For all our holiday hours, visit our website.

One of the friendliest places I have been in a long time. Staff greats you when coming into their…read morefacility. Staff is always willing to help with questions and services. Angela Watson, Branch Manager, has done a wonderful job of managing this branch.