I've had accounts here since 1997 when it was Community First Bank, watched it transition to…read moreProvidence & now just went through it transitioning to First Mid Bank & Trust this weekend. Trying to get my login set up on the mobile app was a bit of a nightmare, but the folks at tech support were great! Very patient. Very kind. (I did get a little hot under the collar, but both people I interacted with were incredibly gracious.) I'm looking forward to continuation of the great experiences I've had for the last 24 years.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois and Missouri. For additional information and the complete list of hours at this location, visit our website. For all our holiday hours, visit our website.

Drive thru after 4:00 is horrific. Expect a 20 minute wait. There is only one teller I believe. I…read morewill be changing banks after this.

If you want somebody with no bricks and mortar buildings then hang onto your "little network" of no…read morename banks. If you want your bank fees to go to your little bank's stock holders, keep on keepin' on! Right herein METRO EAST we have a home-citizen owned banking, savings & loan organization with over 41 branches in the St. Louis metro area--perfect for those of us living in here in metro east and commuting to metro-west or being a happy local resident! FIRST COMMUNITY CREDIT UNION is my bank (801 Lincoln Hwy. in Fairview Heights.) we're new to metro-east! We became one of the share holders/owners of a small piece of First Community JUST because of one or two features some other banks don't have namely, free checking, one-time one dollar membership fee, refunds on fees charged when you use other bank's ATMs, really-friendly-not-snooty associates (who work for the members and not the corporate stock holders,) a free set of 125 personalized checks and a personalized ATM card! They offer the lowest rates on car and home loans in the area. Online bill payments (much more secure than your mattress), 24/7/365 drive-up banking and everything your little network of stockholder owned banks have except their higher rates on loans. Remember, if you are a member the interest you pay on a loan goes right back to the share-holder/owners of FIRST COMMUNITY and that's what keeps the loan rates so low. They also have some of the services your stock-holder owned bank has like direct deposit. Who doesn't? There's a popcorn popper in every freakin' FOURTY-ONE of their branches to give you something to do while you're waiting for your dividend check, if you might have to sit down and wait, WHICH I doubt you ever will. YOWZAH!

They were a very good experience with the bank, I got a loan from them very quickly and good terms…read more Nice to do business with a local Bank. I dealt with Todd Neighbors, he was a pleasure to work with.

I love BoB. The staff here is always super friendly and personable. The wait in the drive through…read morein minimal. At my old bank, 10 minutes was average..and ridiculous. From start to finish, it's never more than 3-4 minutes. Since BoB is a hometown bank, there's only one ATM, but what is so great is that they refund every ATM fee as a convenience for only having their one machine. Free checking. Free online banking. No account minimum. Easy deposit and withdrawal. I can't say enough good about this bank. Enough with the big national chains. If you want personal service and security with awesome perks, come to Bank of Belleville.

I've been a long standing customer and have several accounts with this bank. Most of my account…read morerepresentatives go above and beyond. The bank manager at this branch, Paul, is very arrogant and rude. He cares nothing for customer service. I do not recommend.

I saw that this has less than two stars. I am not sure how this can be…read more I just moved my accounts from Commerce to US Bank after being a customer of theirs for over 20 yrs. I have been more than satisfied with the level of service and competency. I love that they have a coin machine that deposits the $ into your acct. I love the different banking options that are available too!

My only complaint is the time it takes to get through the phone system without entering my social…read moresecurity number. Who even asks for that anymore? ....Especially through a phone answering system. Other than that, it's been great.

Wow this branch is right off the highway 64. Drive thru, and also has a 24 hour atm available !…read morevery clean branch, and also when you come through the front door their sets Donna, she is so helpful for whatever you might have questions regarding with the bank or accounts.

Never open for their posted hours. Usually don't answer the phone either…read more They used to have great customer service. Not any more

From the owner: First Bank in Swansea, IL, is a full-service, family-owned bank with a variety of business, family…read morebusiness, and personal banking services. Bank virtual, online, or in-person.

Arsenal Credit Union has been less than helpful. Their customer service reps all have provided me…read morewith different information when asking them about the same issue. I am suddenly unable to transfer money from another credit union which I had been doing for a year and they acted like I should not have been able to connect accounts from their website. But I did! And now its no longer there! Regardless of this, the representatives are the farthest from friendly.

Extremely rude service. I've been a member of Arsenal credit union (St Louis location) for 36…read moreyears. I came to this branch to close out account and they were not friendly and did not even ask why I was closing my account. Terrible customer service!!!!!