Customer service can't get any better than this. We were still struggling with the forced placed…read moreinsurance issue. This time my husband was with me with a proof of insurance and with our insurance agent on the phone. Again Wesley Taylor "stepped up to the plate" and helped us. We were at this branch probably over an hour but he kindly talked to their insurance division and to our agent, who also happened to be available for several phone calls. He still made sure that other customers were also taken care of, but Wesley didn't let us down, and we finally got the situation resolved, and our principal note balance went down $3,000-. What a relief! Thank you again for being so nice and professional.

no tellers are available. The robot machines inside are horribly slow doing transactions takes an…read moreunmanageable long time.

Always friendly and helpful , with competitive CDs and MM accounts which is great for a brick and…read moremortar institution.

I recently closed my accounts at Fidelity Bank because they totally pissed me off...and decided to…read moreopen an account here because well the car wash guy Karl up the street https://goo.gl/maps/vsGiY8C6PhN2 raves about them...and I live a stone throw from this place so I figured why not... First of all nicest people you ever want to meet work here. Joyce, Dorothy and the branch manager Aaron are amazing. They greet 99% of the customers by their first name; you know this is a special place when your banker has his cell phone number listed on his business card and tells all the customers to call him anytime... I was able to open a checking account here with Aaron's help and got a debit card printed in about 15 minutes...I highly recommend these guys...nothing like small town hospitality!

Zero customer service Drive thru ATM's down all the time…read moreThey've disconnected their phone. Seriously !! Can't even tell them one is down again I a line of 8 cars & it's pouring rain Banks are dead !!!!! No wonder No drive thru windows any longer This s--ks ! I

Love BOA. We have been banking with them since we moved to Georgia.. Their service has been…read moreexcellent for all these years. The only disappointment is that they removed several drive-through windows. Sometimes I kinda need the personal touch and don't want to get out of the car and go inside due to some physical restrictions.

What a complete joke of a financial institution. This place is horrible. Customer service horrible…read moreeverything thieves rotten to the core. Who cares about saving a little bit of interest rates when you have to deal with the idiots that work in this place go somewhere else you've been warned.

We recently switched all of our banking from our big bank to CVCU. The staff here are easy to work…read morewith and the products we have taken advantage of are more competitive than what we were getting from our old bank. We opened up two credit cards with CVCU. Got higher limits, longer 0 interest and better rewards. We also moved our adolescent child's savings account to CVCU and she loves their kids Club program. We ultimately chose CVCU because we are tired of supporting big businesses that think they have the right to tell us how to live and if you're on the fence, I encourage you to go visit this location and talk to their team.

Garrett Austin is a complete idiot and lied to my face about an issue with a wire transfer I was…read moretrying to make from my WF business account to my Chase biz acct. Valene was trying to assist me prior to the issue, and was very helpful.

This is the absolute worse bank!!! You can walk in and have one person in front of you and 10…read moreemployees standing around and it will still take you 30 minutes to do a simple transaction. Same with going to drive thru!! One car in front of you and it will take 30 minutes. They closed the location on bells ferry and 92 that actually got you in and out and had friendly people. Now I have to deal with this shitshow!!! Do better!!! Train your staff to do more than stand around!!!! This is an absolute disaster bank!

I've had my Chase account since college. I've used other banks before such as Bank of America and I…read morealso use Fidelity. To me Chase is the best. Not only do they have ATMs everywhere but I consistently get great service not only at this branch but everywhere. A few years ago I had someone that use my debit card to buy stuff online and I called and it got taken care of right away. I was able to come here and take out cash to use until I got my new debit card in the mail. My only complaint is sometimes the ATM here is out of service. I know they probably use an outside service for this stuff but still that means I've got to truck my butt down to Town Lake and use their ATM....otherwise I love this bank.

Kind and helpful staff. Came in having a weird issue with having duplicate checking accounts and…read morethey were able to fix it within 30 minutes.

I am forced to select one star because I can't choose zero. This bank has become a nightmare to…read moredeal with. Most of their customer service employees are extremely rude and unprofessional. I have not received my ATM card since 2023, and when I called after two years requesting a new one, I was told that "you or someone else set up a passcode on this account, and without it, we can't discuss the account." I never thought obtaining a replacement ATM card, which should have been sent to me two years ago, would be such a challenge. The only way I could get one is to visit their branches, which are slow or often closed before their closing time. Interestingly, I am the only account holder and never set up any codes on my account. Hearing such a comment only makes me more determined to move my money and business to a larger bank that recognizes and values customer respect and service. Do they not realize why their bank keeps on closing branches and downsizing? IT'S DUE TO THEIR POOR CUSTOMER SERVICE and CARE.

Used to be a great place to keep your $$$ they recently "upgraded" their systems and it's been a…read moredisaster for months. They have completely ruined the customer experience with this "upgrade" nothing is accurate in my account, they are randomly rejecting deposits , the mobile app is down 50% of the time and the phone service is on loop so there's no way to speak to anyone to resolve this. I can't get money into my account!

Worst service I've ever had at a bank. My husband and I own two businesses totaling 4 accounts at…read morePNC. 2 personal accounts and two business accounts. We are moving our accounts today and closing them at PNC. I highly suggest to not bank here.

Tiffany had great customer service, really quick service too, very helpful, and helped us with our…read moresituation.

My mother and I were treated atrociously by one of the tellers, Doris. We were there unlocking some…read morefunds for family in Tennessee because my uncle just died. And when my mom called the branch manager to inform her of this teller's conduct, she yelled at my mom stating that "that never happened. I was standing right there!" So was I and I have perfect hearing. Doris was rude from the start and Tiffany, the branch manager was just as bad. Do yourself a favor and drive to the location on hwy 92 or better yet, go with Wells Fargo. Their customer service has always been extremely personable and kind. These folks need to know better than to talk poorly and rudely to a lady with a cane who is grieving her brother, and trying to help her family. You can mess with me and I'll probably let it go, but if you treat my family with disrespect, that's another story. I will NEVER bank here and I will never recommend it either.

If anyone feels like their life is incomplete unless they've been treated like a criminal, then the…read morebank for you is the Trust Bank on Towne Lake Pkwy. Frankly I'm not surprised that their rating is as low as it is at 2.7 stars. I HAD to go into a Truist to settle up an account that my brother had put my name on that I was unaware of until there days ago. All I needed them to do was make an INTRA -BANK transfer into my sister in law's Trust account. My hearing is not 100%, but I did not appreciate the treatment I received from the bevi of giggly young clerks & one crab who lectured me like a school kid. I am a 78-yo retired professional association executive, who will never, ever step foot in another Truist Bank. Even the branch manager, straight out of high school apparently was no better than her staff. Next stop for me after my last phone call with the branch manager is CORPORATE. The branch staff was so rude I started thinking I was in hostile trump country because sadly that's what Woodstock is.