I arrived without an appointment. Stood in line, was helped and given a number. Meanwhile I updated…read moremy info at the kiosks by window 1. Once completed I just had to wait my turn. I was helped, renewed my license, paid then was referred to another line to obtain an updated photo. Easy to do, hour and a half weight from start to finish, friendly courteous customer service representatives. Adequate waiting area with ample seats, clear audio / video next in line status and updates. Great experience. Only complaint, it was freezing in the building. Again great experience and customer service.

Do you love waiting? The DMV is perfect for that! This office of 'Draining My Vitality' (DMV for…read moreshort) is great for that. If you make an appointment, try to do it for the early morning. If you have an appointment in the afternoon you still end up waiting over an hour. I initially went in without an appointment and had to wait over 3 hours to be helped. I was getting my license renewed/getting a real id. A month passed and I was wondering where my new license is. I called their office (was put on hold for an hour, sigh... more waiting) and they said test pending. The lady on the phone told me to go back to the DMV office to get it overridden. This time I did the 'wait in line' option online so I didn't have to wait at their office for hours. I waited at home for 1 and a half hours and drove in before my number was to be called. When they helped me they said my renewal didn't even start processing yet. They cut waiting times by a lot, I remember a decade ago I wasted about 6 hours at the DMV to get my license renewed, but this is unacceptable. I go in to wait 3 hours to get a my renewal, wait another month only to find out they never started processing my renewal. At least I got a temporary license because mine expires soon!

I'm sorry but a lot has changed, the other reviews are right. You can't call anyone to ask a simple…read morequestion or even make a appointment. The number on the page is for the licensing department of DMV, it's not even for the business center. I blame the state for all the new rules...

Had a title correction issue and this team was fantastic and friendly to work with. They should be…read moreappreciated and not beat up so much as witnesses in my short visit to the Sacramento IBC office. Stay positive and know that there are a few who do appreciate what you do!

New hours and way of checking in. You don't have to come early in the morning anymore, they bring…read moreout this QR code about 10 minutes prior to opening and you can scan it and if you're fast you can get the first number.

Would not recommend paying registration online! I usually do and it's fine but this year I paid…read moreonline waited a month for tags and when I didn't receive them I called and was told to go in. I went in and their system crashed so I had to make another appt. Went into that one and they said my bank statement wasn't enough as well as my receipt and I had to also to provide a letter from the bank. Had to make another appt. Called and they said they did receive payment but they needed my insurance info but they had that for 9 months. Went in again and they requested an extra two months of bank statements printed out. It took 7 months several calls, a few chats with agents online, many emails and 4 visits to the dmv to get my tags even with everything screen shot, every receipt and documents. Save everything and don't let them make you double pay!

The DMV historically and iconically is known for its rude and surly employees. This particular…read morelocation does its fair share to keep that spirit alive. I had an appointment. I arrived 4 minutes before my appointment. It was an 8:10 am appointment and the dmv just opened at 8am. Window 13 clerk just says "ID Code". My "Drivers license number or my appt code?" Exasperated he says "no, your last name and the time for your appt." Weird, I wouldn't think of this as a code. I provide the info. He asks " did you fill out the information online?" I said I did but I'd done it 3 years ago and again 2 months ago when I set my appointment, he just heavy sighs and says "go take the test. It's at the wood door." I look behind him from where I was and I can see 5 wood doors. I asked which one? He raises his voice and says "THE WOOD DOOR." I can see that this dude will be as useful as a butthole on my elbow, so I just decide to walk around and fine it. I complete the form in about 6 minutes and I see my 4 digit code next to window 14. I go to window 14 and see they are helping a person. So I stand in the appt line again and window 13 sees me and does this exaggerated eye blink and says "you again?" I gesture to window 14 and say the board says I'm supposed to go to window 14 but someone is there. Then the clerk at 14 says "I'll get to you in a minute." with an edge in his voice. Jfc, this place just opened and all of the employees seem so salty and surly. So I wait behind the woman being helped at 14. I proceed to hear Window 13 be a total dickhead to the next 3 people. He even said to one person "it's my job to direct people and I'm good at my job." In my estimation, this was an inaccurate statement. I will say, that while my window 14 person started off surly, he was quite nice by the end of our transaction, but here's the thing: Most of us don't work at the dmv and most of us are not going to the dmv more often than once a decade. We the general public don't have an intimate knowledge of the building layout or the systems in place. Maybe if these DMV folks showed a little bit more grace and understanding, they would get less flack, less flack would mean less stress, less stress would mean less dmv workers that hate their job and show it at the beginning of the shift. Customers service is hard and some customers a just total buttholes, but you can't treat every customer as an automatic butthole.

Efficiency? What efficiency?…read more I booked an appointment online and showed up on time. My number wasn't called until 50 minutes after my scheduled time. An appointment that should have taken 15 minutes tops, took well over an hour! The person who helped me was very friendly and did his best to speed through the paperwork, but the wait time is just ridiculous. Making an appointment ahead of time is no different that just showing up without one. Even showing up 10 minutes early, I was just given a number that was behind 14 other people. I know these 14 other people "showed up" before me, but I feel like people who make their appointments ahead of time should be given a different group number or be put into a different queue to be seen faster...otherwise what is the point? I know DMV employees are just trying to do their jobs, but with the way they run the place, it's not really surprising why so many people get mad or irritated with them. They really need to figured out a better system!

Had the best Experience working with these guys at this place , I didn't even know this place…read moreexisted until I was referred there by a friend of mines, I needed to get a Vin verification on my 1972 Olds Cutlass to complete my Registration and With COVID 19 in place all the DMV offices are closed , anyhow they were open by appointment only and were Ll wearing mask for the protection of everyone, the place was also super clean, I went to this location and these guys got it done for me and charged me a small fee that was a no brainer cause I probably would have paid double that amount just for the ease of convenience and no wait , I left there with Plates and Tags for my car, If you or anyone are looking for DMV services I would definitely recommend this place !!!!From this point on I will never go to A DMV office unless I absolutely have to, 10 Stars for these guys here!!! Thanks Again!!!

Quickest drug testing I've ever had. In and out in less than 15 minutes. Great staff.read more

The staff member that helped me at my appointment was courteous, knowledgeable, and very helpful in…read moreassisting me with paperwork in applying for or Medicare. The website is more than a little confusing. I know the website actively tries to encourage people to do applications online, but I preferred having a human being assist me.

I hope you don't get window 5. The current owner of that stall will just waste your time. He…read moremumbles and rambles in a way that's too hard to understand. He actually told me to get what I needed from a physician and I could come back that day. Sure, because that's how doctors work. Mine doesn't have drop in hours. The lady at window 1 was my second serving of the social security office. Kindness is wasted here. She's curt and rude. Ultimately my persistence got it done. I hope it's many years before I find myself here again. I do not recommend. Scoring 0 for ambiance, 0 for service, add 1 because I have to. So one star it is.

Love this girl! She makes dealing with the DMV stress-free and easy since she will literally do…read moreeverything for you. If you're a busy person or don't have all the time in the world to take care of simple dmv tasks she's your way to go! Had my change of name && sticker ready in 2 days super convenient! And she's very nice which is just bonus :)

If you need tags in a hurry !! Fast service and nice friendly people !! Only waited for two people…read morethat didn't take long easy to find lots of front parking

This is responding to the online birth certificate "service" that is an outsourced bilking machine!…read moreA copy of a birth certificate is now pretty much required by law, and making it cost so much with additional fees is outright abusive. This level of hostility from a public service is a shame.

This review is for the Recorders office on American River Drive. I had several papers I had to file…read moreand it was no problem at all. I'd called the Assessors office the Thursday before I went in and they were very helpful and encouraging. The wait was very short at the Recorder's office and the young lady behind the counter at window number 4 was very pleasant and efficient. Make sure you have your paperwork filled out right and you'll be in and out in no time. This was a Wednesday morning and there were very few people waiting. It's a huge beautiful building with heavy ornate doors, not your typical State or County office setting or your typical employees.

If you a need a notary I highly recommend this place. Very nice people and very helpful.read more

i had a great experience with Capital Services getting a document apostilled. it was a super fast…read moreturn around (same day!) with a price much lower that their competitors - who tried to charge up to $240! Jenice was very responsive and helpful. it was so easy. I had to apostille several documents myself at Sacramento and also at pop-up apostille shops and it taLes all day so this was the best $99 I spent. I will definitely use them again.