I am a business owner. I am very sensitive about posting negative reviews. For seven days, I have debated whether or not I should share my experience. Regretfully, I am posting negatively about my experience with Dr. Kramberg. My reason for posting the review is to proactively prevent other potential patients from experiencing poor treatment. The patient doctor relationship here was completely shattered by the doctor's behavior. I am not seeking any sort of financial, reimbursement. I am simply sharing my bad experience. During my consultation (3/24/16) with Dr. Kramberg, he seemed rushed, and disheveled. When my husband asked questions, Dr. Kramberg responded as if he were merely reciting tidbits of information from the Regenexx brochures. He said I was a candidate for the injection series. When I inquired about his availability during the consultation, the doctor stated, he was booked up six months in advance, and that if we were interested, we should get on the schedule right away. Dr. Kramberg was creating a sense of urgency, a common, and useful sales tactic. The morning of 4/14/16, my MRI report arrived, my husband, and I had additional questions. That same day, Dr. Kramberg called me regarding my MRI report questions. I asked if I could conference my husband in on the call. The doctor sighed audibly, and reluctantly agreed. I asked the doctor about the effectiveness of having the stem cell injections rebuild my damaged labrum, only to have the "rebuilt" labrum ripped away by my existing cam impingement issue (which is similar to the concept of a bone spur). Dr. Kramberg said, "Yes, the injections will help", and then he said his patients with my same hip issue, have shown improvement, with a reduction in pain. I said, "That is great. I would be interested in talking to these people who have had my same hip issue, and have shown improvement, after the series of stem cell injections." -Regenexx claims to have performed nearly 30,000 stem cell procedures, surely one of their successful injections stories would match closely to my current hip situation. In response, Dr. Kramberg suddenly spoke very loudly to my husband and I, saying "I'm not rounding out your bones! Go do your homework! I don't have time for this! I have a patient on the table waiting for me! I am canceling all of your appointments! I have a patient on the table waiting for me! I have to go! I don't have time to talk to you about this anymore!" He hung up the phone, as my husband, and I were saying we could schedule a phone call when he had more time...From a customer service perspective, there are a million other ways this situation could have been handled. Honestly, I am not sure why he would call a patient back to discuss a recent MRI report, in the middle of another patient's procedure. If in fact there was another important matter requiring his attention, it would have made more logical sense to have the office staff call my husband and I to schedule a follow-up phone consultation, or even an in-person consultation. Instead, the overly dramatic response left my husband, and I immediately suspicious of Dr. Kramberg, and the Regenexx corporation. Although I live with chronic pain, I am not an unreasonable person. I understand that some questions, and concerns require more time. On 4/20/16, Andre from the corporate Regenexx office advised me that "Dr. Kramberg is known to be abrasive, and also known not to have a good bedside manner." Further, that Dr. Kramberg remains within the Regenexx network, because he is "has a high level of skill with Regenexx procedures". Andre also advised me, "After the Coordinator, and the Strategic Development Director spoke with the Dr. Kramberg's office staff they agreed, Dr. Kramberg is that way with patients because he's from New York." I repeated back to Andre what he had said. Andre replied, "Well, those are my words, Dr. Kramberg is very direct when he speaks." Andre seemed to be back pedaling. I explained, that although I am not from New York, I am quite familiar with our culture of direct speaking in this region. I recognize direct speaking can seem a little off putting for some. I am not a shrinking violet, and have absolutely zero issue with a person speaking frankly. The issue I have, is not having my questions answered, being loudly talked over, and then hung up on. Anyone enduring chronic pain is especially vulnerable to scams, bad service, and general mistreatment. I hope to spare others from a similar awful experience. Thank you for your time in reading this. read more