Roof Smart is great to work with. Sean kept me updated on how things were going. Cameron did…read moresuperior work. They both were so nice and a delight to work with. If you are looking for a roof company with great workers and high quality work your search is over.

{EDITED BELOW} After a wind storm on Mother's Day, half of the seamless gutter on the rear of the…read moresecond story fell to the deck below and twisted requiring replacement. At first, I was impressed with Roof Smart because they were prompt in providing an estimate and willing to a job that another company refused to do unless we wanted to replace all of our gutters. The first frustration was an attempt to repair a seamless gutter with a two-piece gutter, but for the same price. They did, however agree to install a seamless gutter, so I was still happy to work with the company. After over a week of no information I reached out to find out when the job would get started and was told, "by the end of the week." When Friday evening came and the work wasn't started and I wasn't informed by the company, I reached out to find out if the plan was to work on a Saturday or if it would be pushed back to the next week. I was informed that the repair would be done on Saturday, which was inconvenient as we had plans on Saturday, but wanted the gutter hanging from the house to be fixed. Saturday was another no call, no show and while I tried to wait patiently, I had to reach out the following Wednesday reminding them that not only was the gutter unsightly, but it seemed dangerous. I was told the gutter would arrive from the manufacturer by Thursday and that the repair would be done that Friday. When I reached out Friday morning to find out what time the work would be done (losing confidence in their ability to communicate), I was informed that Roof Smart received the wrong part and that the new part would arrive the following Tuesday for installation, but that the repair would begin on Saturday to remove the dangerous gutter. I asked about a time for Saturday and was told 3:00, again inconvenient on a Saturday. I rushed to get home on Saturday at 3:00 so I could be there for the repair and once again, no call no show. After 40 minutes of waiting I reached out to Roof Smart and was simply told they were reaching out to the installer. After waiting an hour and a half with no response, I communicated that I was done waiting as it was 4:30 and we had other things to do. I anticipated a call or worker to show up by Tuesday as that was what I was told. Tuesday came and once again there was a no call no show so I sent a message asking if they were planning to do the job. Roof Smart called me and apologized stating that they had to fire the installer and would need to hire another and that I could wait another week or two for that. While I appreciate the difficulty of hiring a subcontractor who doesn't show up, the customer should not have to initiate all of the communication. This company strung us along for a month and left us with a dangerous gutter hanging from the house and we are now at the back of the line for other estimates that we received, which could be another 3-4 weeks. {EDIT} *Roof Smart's apology came with a $50 gift card. Classy move and worth upgrading from 1-star to 3-stars.