I had one of the worst retail experiences I've ever had at Brandy Melville…read more
The store has completely gotten rid of its fitting rooms, which makes absolutely no sense. Brandy Melville advertises itself as "one size fits all," so how are customers supposed to know whether something fits without being able to try it on? I'm 5'6 and 130lbs and their clothes still don't fit me half the time. Not everyone fits into clothing the same way, even if it's technically one size.
When I asked an employee why there were no fitting rooms, I was told it was "management policy" in a dismissive and rude tone. Since they wouldn't let me use a fitting room, I tried on my clothes in a discreet area of the store. An employee immediately told me that wasn't allowed either.
I asked to speak with a manager, but was told there wasn't one available (of course). I then asked whether the return policy had changed since customers can no longer try on clothing before buying it. The answer was no - you still only have 21 days and can ONLY receive store credit.
So let me get this straight: customers can't try on clothes before purchasing, but they're still expected to take the risk and only receive store credit if the items don't fit? That's a terrible customer experience.
I had a large stack of items I was planning to purchase, but after this interaction I handed every single one back and walked out empty-handed. If Brandy Melville doesn't trust customers enough to provide fitting rooms while also maintaining such a restrictive return policy, they won't be getting my business.
Until this policy changes, I'll be shopping elsewhere. I've always known the Brandy girls to be bitches, but these were just miserable people. Spend your money somewhere else.
