Checking doctor reviews on Yelp? Yup…read more Left on hold for an eternity when you call? Nope Dr appointments made with text message? Yup. Jerks? Nope Friendly staff? Yup Quick appointments? Yup Wait 3 months to be seen? Nope Refer my friends and family? YUP!

This is the BEST clinic. They are son personal and kind, they treat you like family. I cannot…read morerecommend them enough!!! They really listen and see how to fix your problem not just put a bandaid on it. They want you to feel great. They go above and beyond for their clients. It is such a relief to find this type of care in the valley!

I feel incredibly lucky to have my PCP. She is kind, compassionate, and truly takes the time to…read morelisten and understand what's going on instead of rushing through appointments. I've always felt respected, supported, and genuinely cared for as a person, not just a patient. She's such an exceptional provider that I actually followed her from her previous office just to stay under her care. Her team is just as wonderful--everyone is kind, helpful, and makes the whole experience feel welcoming and smooth. Providers like this are rare. Part of me almost wants to keep her a secret, but she absolutely deserves the recognition. I'm so grateful to have her as my doctor

I've struggled with PCOS, and it's aggressive symptoms for years, and most providers never truly…read morelistened to me...until I met Alicia. From day one, she made me feel understood, valued, and cared for. She takes the time to understand my concerns, explains and directs, and creates a very welcoming, and supportive environment. Her compassion and dedication are unmatched. Not to mention, she is beyond kind. If you're looking for someone who genuinely cares, and wants to help you find solutions as safely and as easy as possible- this is the one!

The American urgent care always gets me in and I can get blood at the facility and x rays. The…read moredoctor is amazing. He moved locations so I then moved locations. I highly recommend this facility. It's very clean.

I genuinely cannot believe this place is operating as a PROFESSIONAL MEDICAL OFFICE…read more I just moved to the area, found this clinic through my insurance, and went in for my first appointment. I can confidently say there will NEVER be a second. Let's start with the receptionist--who I later overheard telling another patient that she is apparently THE MANAGER. That information actually made the entire experience even more disturbing. She was loud, unprofessional, speaking across the office like she was hanging out on a street corner, and casually dropping the F-word while patients were sitting there listening. Zero professionalism. Zero discretion. Zero awareness of her surroundings. Then she called me back to take my blood pressure. GOOD. LORD. The second I was confined in that little exam room with her, the smell hit me. This wasn't a tiny hint of body odor that you politely ignore. This was a HEAVY, stale, musty, haven't-seen-soap-today smell that filled the space. I was sitting there wondering how I'm at a MEDICAL FACILITY concerned about whether the equipment is sanitized when the person touching patients smells like basic hygiene wasn't on today's agenda. I don't expect the Ritz-Carlton. I don't expect perfume. I don't care what anyone looks like. But if your JOB requires you to stand inches away from patients, PLEASE SHOWER BEFORE YOUR SHIFT. Soap, water and deodorant should not be considered advanced medical technology. And then I overheard that she's the MANAGER?! That nearly took me out. If this is management, who exactly is enforcing standards? HER? She's supposed to be the example for the rest of the staff while loudly using profanity in front of patients and walking people into tiny rooms smelling like a damp laundry hamper that's been forgotten for a week? Absolutely not. The provider was at least pleasant, but even that portion of the appointment didn't inspire much confidence. She repeatedly had to leave the room to ask questions and then come back. The entire appointment felt rushed, disorganized and amateurish. I was told I needed a specialist referral. At checkout they had absolutely NO difficulty taking my payment and telling me I was done. Funny how that part of the operation runs efficiently. I left and realized nobody had given me any referral information. So I called. FIFTEEN MINUTES ON HOLD. Someone finally answered. I explained what happened. BACK ON HOLD. Eventually I was told someone would call me back. Three days later, I'm apparently still waiting for this mythical phone call. So, to recap: profanity in the waiting area, an unbelievably uncomfortable hygiene situation, chaotic service, a provider repeatedly leaving to ask questions, no referral information, 15+ minutes on hold, and absolutely no promised callback. But my payment? Oh, THAT they managed flawlessly. The most unbelievable part remains discovering that the person setting this spectacular standard of professionalism is supposedly THE MANAGER. If the manager is the example everyone else is expected to follow, this office doesn't need a suggestion box. It needs an intervention. One visit was more than enough. I will be contacting my insurance company and finding another provider immediately. I wouldn't voluntarily return to this office if they validated my parking, refunded my copay, AND handed me a complimentary bar of soap on the way in.

Dr. Caroline Delucia has been the most incredible Doctor anyone could ever be so blessed to have in…read moretheir life. Dr. Delucia actually takes time and spends as long as you need to go over not only your ailments, but your life as a person, she is an expert in drug addiction but not just for the short haul, but for as long as you need to get over your problems. She actually cares about every person she sees and best of all she listens, so no matter what your issue, young or old has been in the past, she should be the very first Doctor you call for any internal issues you may have. I have been sending patients to her for many years, although I go to her just for internal issues and check ups and have her watch over my children's health, I have talked with and personally seen patients in her office talk about her as if she was their life saver, also spoke with patients who have said they have been to so many other Doctors who can care less except for the money, not Dr. Delucia, she actually cares, she is a beautiful person inside and outside. Patients leave with inspiration and a new plan on life. I would recommend her for all of your internal needs for the entire family. It's not the easiest to get an appointment with her since she is so popular and well liked, but she is worth the wait.

Good experience with staff and Doctor. Last visit had a short wait time. Good location for me.read more

Office experience is always professional and quick to respond. Jenna is an awesome Primary Care…read moredoctor. She also has a great medical staff working under her. If your looking for a new primary care doctor. You should give Bamboo Family Clinic a call. Jay R.

Kelly Watters has been my moms primary MD for the past year now and she's the absolute best. She…read moregenuinely listens to my moms concerns and is helping her get better and better with each visit. I'd highly recommend her to anyone whose looking for a knowledgeable, caring, and compassionate doctor.

I always answer your phone calls. I always get you in when you need extremely good service.read more

I came on Yelp to see updated reviews as we've been coming here for years and service was always…read moregreat! Rebecca Reilly is wonderful, Dr. James and Cree good, front office staff were excellent getting us in for an appt the same day. Recently things changed. I was notified by my insurance Dr. C isn't accepting it after August however Rebecca and Dr. James are but the office staff has changed and now you wait on the phone forever to get thru, prescription refills are a nightmare and I'm wondering if this office is no longer the great place it used to be?

This review is for the Cimarron location…read more I rarely leave negative reviews, but I feel compelled to leave a 1-star review because of my experience with the front desk receptionist, Christina. A few days before my appointment, Christina called to ask if I had changed insurance because she couldn't find my coverage. I didn't have my insurance card with me at the time, so I told her I would call back once I had it. I contacted my insurance company, and they confirmed that my coverage was active and nothing had changed. I then called the doctor's office and spoke with a different staff member, who simply said, "That's fine. Just bring your insurance card to your appointment." When I arrived for my visit, Christina asked for my insurance card. After looking at it, she said she actually needed my new member ID because the ID number on file was different from the one associated with my current coverage. This was the first time anyone had explained the actual issue to me. I immediately said, "Oh, I'm sorry. I didn't realize that was the problem. Let me call my insurance company and get that information." Instead of simply explaining what was needed, Christina began lecturing me, insisting that she had already told me this during our earlier phone call. She repeatedly argued about what she remembered saying rather than listening to what I was trying to explain. Her tone was condescending and dismissive, and she continued arguing even after I explained that this was not the information I had been given. The entire interaction could have been handled with one simple response: "It sounds like there may have been a misunderstanding. Here's what we need. Would you be able to get that information for us?" Instead, it became more important to prove she was right than to help resolve the issue. I'm honestly disappointed that someone working in a medical office would communicate with patients this way. My entire family has been coming to this practice, but after this experience, we'll be looking for another provider.

My boyfriend went for a annual check up and has insurance and at the time of the appointment, he…read morepaid his copay then got a bill for his appointment. Isn't the point of the copay and his insurance is so that he doesn't have to pay another bill afterwards? And then when he tried to get an itemized receipt, the agent over the phone refused to provide it for him stating he has to stop by the clinic because they don't do it over the phone. Which is very inconvenient having to take time off from work to drive extremely far for his receipt. All I'm hoping is that when we do go to the front desk, they will be able to provide his itemized bill properly right then and there, because otherwise, this would be extremely unprofessional.

Updating my review because this practice has changed drastically. Heather Harvey no longer works…read morethere and a lot of the doctors have stopped too. They are not accepting any new patients so I have to find another PCP at a completely different practice with no help from P3 at all. They changed their insurance policies but are not consistent in their messaging so I have gotten conflicting information from multiple agents. I feel bad dropping this place down to 1 stars but this is no way to treat patients. Prior to Heather Harvey leaving I was very happy with my service here and thought this facility was well run. Now I'm scrambling to find an alternative place while healthcare staffing is already a challenge. Very disappointing.